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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Manager with over 8 years of progressive leadership experience. Adaptive team builder with expertise in scheduling, customer relationship management, streamlining operations and inventory control. Effectively coordinates work across departments to maximize resource utilization and support business sustainability. Detail oriented self-starter, seeking to leverage diverse skillsets in an Operations Management role.

Experience
06/2018 to 11/2019 Senior Engineering Manager Anthem, Inc. | Dubuque, IA,
  • Facilitated continuous improvement initiatives and performed root cause analysis of core manufacturing stages, developed an integrated production solution, documented faults in tracking systems and generated daily reports.
  • Directed day-to-day operations by spearheading the design and implementation of short-term and long-term strategies, resulted to 90% rework elimination. Restructured the engineering department, indoctrinated lean methodologies, coordinated value stream mapping and implemented standard operating procedures to aligned team to new convention, increasing accuracy and timely completion of interdepartmental work by 30%.
02/2013 to 06/2016 Project Engineer, IPT Team Lead Hair Club For Men And Women | Ontario, CA,
  • Coordinated the re-design, verification and validation of multiple projects in cold section modules of jet engines. Over $1M+ Cost savings across projects. Forecasted, scheduled, and executed across integral phases; managing teams, workflow with adherence to timely delivery and cost efficiency.
  • Built strong community relations with subcontractors and vendors to convey scope, project requirements, optimizing cost savings, enabling timely component delivery to align with organizational objectives.
06/2010 to 02/2013 Structural/Material Engineer Pratt & Whitney | City, STATE,
  • Worked in cross-functional task force to expedite product design and development processes in cold Section modules of Jet engines. Analyzed and improved methodology on tube-clamp testing, assessed material strength for stress, Fatigue (HCF and LCF), Proof & burst, creep, to support timely delivery of customer customer engines.
  • Helped improve the standard work manual, by proactively documenting or updating improved analysis methodology. Shortening analysis work, without compromising quality of the product design requirements.
11/2002 to 07/2007 Customer Retention Specialist T-Mobile | City, STATE,
  • Deployed customer retention initiatives that contributed to a significant 5% reduction in annual churn rates and improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Analyzed customer feedback and developed new techniques to ensure customer retention and increase QA satisfaction levels.
Education
Expected in 2018 MBA | Business Administration ASB in Collaboration With MIT Sloan Management, Kuala Lumpur, Malaysia, GPA:
Expected in 2015 Engineering Graduate Certificate | Manufacturing Worcester Polytechnic Institute, Worcester, MA GPA:
Expected in 2010 Bachelor of Science | Mechanical Engineering Wichita State University, Wichita, KS GPA:
Skills
  • Process improvement strategies
  • Staff training and development
  • Contract negotiation
  • Business development
  • Systems implementation
  • Policies and procedures implementation
  • Business process re-engineering
  • Financial and cash flow analyses
  • Multidisciplinary collaboration
  • Multi-unit operations management
  • Cost reduction and containment

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Resume Overview

School Attended

  • ASB in Collaboration With MIT Sloan Management
  • Worcester Polytechnic Institute
  • Wichita State University

Job Titles Held:

  • Senior Engineering Manager
  • Project Engineer, IPT Team Lead
  • Structural/Material Engineer
  • Customer Retention Specialist

Degrees

  • MBA
  • Engineering Graduate Certificate
  • Bachelor of Science

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