Seasoned Manager with over 8 years of progressive leadership experience. Adaptive team builder with expertise in scheduling, customer relationship management, streamlining operations and inventory control. Effectively coordinates work across departments to maximize resource utilization and support business sustainability. Detail oriented self-starter, seeking to leverage diverse skillsets in an Operations Management role.
- Facilitated continuous improvement initiatives and performed root cause analysis of core manufacturing stages, developed an integrated production solution, documented faults in tracking systems and generated daily reports.
- Directed day-to-day operations by spearheading the design and implementation of short-term and long-term strategies, resulted to 90% rework elimination. Restructured the engineering department, indoctrinated lean methodologies, coordinated value stream mapping and implemented standard operating procedures to aligned team to new convention, increasing accuracy and timely completion of interdepartmental work by 30%.
- Coordinated the re-design, verification and validation of multiple projects in cold section modules of jet engines. Over $1M+ Cost savings across projects. Forecasted, scheduled, and executed across integral phases; managing teams, workflow with adherence to timely delivery and cost efficiency.
- Built strong community relations with subcontractors and vendors to convey scope, project requirements, optimizing cost savings, enabling timely component delivery to align with organizational objectives.
- Worked in cross-functional task force to expedite product design and development processes in cold Section modules of Jet engines. Analyzed and improved methodology on tube-clamp testing, assessed material strength for stress, Fatigue (HCF and LCF), Proof & burst, creep, to support timely delivery of customer customer engines.
- Helped improve the standard work manual, by proactively documenting or updating improved analysis methodology. Shortening analysis work, without compromising quality of the product design requirements.
- Deployed customer retention initiatives that contributed to a significant 5% reduction in annual churn rates and improved service quality and increased sales by developing strong knowledge of company's products and services.
- Analyzed customer feedback and developed new techniques to ensure customer retention and increase QA satisfaction levels.
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School Attended
- ASB in Collaboration With MIT Sloan Management
- Worcester Polytechnic Institute
- Wichita State University
Job Titles Held:
- Senior Engineering Manager
- Project Engineer, IPT Team Lead
- Structural/Material Engineer
- Customer Retention Specialist
Degrees
- MBA
- Engineering Graduate Certificate
- Bachelor of Science
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