Senior Engineering Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Focused Engineering Quality Technical Leader accomplished in team leadership, program management and Multi-Site Program Coordination. Over 15 years of experience with a track record of accomplishment. Excellent decision-making, planning, communication, and cross-functional coordination skills.

Key Strengths and Competencies:

• Technical VoIP expertise

• Multi-Site Program Coordination

• Team Leadership, Mentoring

• Systems Deployment in VMWare

• Self-Motivated and Well Organized

• Systems Test Management

• Excellent Analytical Skills

• Networking Protocols

• Strong Desire for Quality

• Mobile & performance testing


Languages: Python, SQL, TCL/TK, Shell Scripting, HTML

Systems Management: Windows 2012 (All Versions), Linux (Windriver and Centos 6/7), Docker deployments in Centos 7

Software Tools: HP Quality Center, Quick Test Professional, WinSCP, Putty, Wireshark, Windows Server Manager, Rally, VMWare esxi 6, MS Office, MySQL, IBM DB2, Rational ClearQuest, Salesforce, Jira, Confluence, Microsoft Office Suite, Selenium with Cucumber, Robot Framework, HipChat, Slack

Development methodologies: Agile, Waterfall

12/2010 to 05/2019 Senior Engineering Manager Shipt | Zieglerville, PA,
  • Mitel Is a leading provider of IP PBX, unified communications, and business phone system solutions to over 34,000 business customers that serve over 3M users worldwide. As Sr. QA Manager, I managed all test activities on a cross-functional team for the new ShoreTel Cloud Platform which include products such as ShoreTel Connect, BOSS, M&M (Management and Monitoring), ShoreTel Hybrid Solutions and internal software tools developed for the Network Operations team.
  • Key Accomplishments:.
  • Led team of eight across various time zones to continuously test high priority features for the ShoreTel Connect IP PBX voice switches, routers, and service appliances; features generated $4M+ incremental revenue.
  • Productionized ShoreTel Connect HYBRID, a unified communications and collaboration solution for customers wanting onsite control with the convenience and scalability of cloud-based applications; product expected to generate $10M+ over next five years.
  • Developed numerous internal tools (Ruby on Rails and for ShoreTel’s TAC and NOC teams to automate integration and deployment of features for customers, resulting in several hundred hours of time savings.
  • Took ownership of the deployment of 3 ShoreTel Connect Datacenters to enable controlled regression testing and rollout of new features.
  • Led strategic planning & deployment of ShoreTel’s first Disaster Recovery Solution for the ShoreTel Connect Platform.
  • Led team of four in developing majority of ShoreTel’s Certified Automated Suites (Virtual Test Framework with TCL), a platform for stress and regression testing which was later used to automate test cases for all releases by the company.
  • Championed and developed the company’s first automated test suites (Selenium with Robot Framework and Ruby/Cucumber) for stress and regression testing; test suites now incorporated into formal release planning process.
  • Selected for elite team, ShoreTel Advanced Solutions, responsible for rapid development of key features for the platform.
  • Managed launch of over seven releases, generating $5M+ over three years and contributing to bottom line growth for the company.
  • Served as a subject matter expert for several of ShoreTel releases including ShoreTel Connect and Cosmo features.
  • Led team of six in testing of ShoreTel’s new Cloud Platform (C#.Net, C++, RestAPI), delivering a complete E2E hosted VOIP solution in the cloud.
  • Responsible for test case creation (HP Quality Center and Jira), test execution (HP Quality Center and Confluence Wiki), aligning development support, defect management (Salesforce) processes, and all status and reporting (Using Confluence).
  • Managed and helped build a team with 3rd party software solution companies (TMA, HCL, Paxterra) to complete projects on a aggressive timeline without losing quality and confidence of Company Executives.
  • Received 3 Manager of the Quarter Awards for delivering quality ShoreTel Products.
09/2007 to 11/2010 Sr. Systems Analyst Hcsc | El Paso, TX,
  • Test lead for engagement with the California Department of Child Support Services to improve their online case management system.
  • Worked with client’s team leads and external subject matter experts to determine release schedules & testing expectations, and interfaced with management to ensure delivery of accurate reproduction of current production system.
  • Created all test related documentation, including test strategies and test plans.
  • Key Accomplishments:.
  • Developed an automated test framework (HP Quality Center and Quick Test Professional) used to automate 5000+ test cases for the client.
  • This framework was later adopted as a proprietary Accenture Technology Solutions product and leveraged for many other projects throughout the State of California.
  • Developed a guide on how to use SQL (Oracle DB2) for defect testing, evaluation, manipulation, and interpretation to reduce time spent for data preparation; guide used for training of client’s customer support teams.
  • Mapped quality measurements to Customer satisfaction goal and determined effective quality metrics, quality criteria, and release criteria.
06/2004 to 09/2007 Sr. Test Lead Sky MobileMedia Inc | City, STATE,
  • Founded in 2003, Sky MobileMedia was the leading provider of complete turnkey software solutions and applications software platforms for the wireless handset industry.
  • Sky’s application software platform, SKY-MAP, was commercially deployed in more that 20 million handsets worldwide.
  • The company was acquired by Flextronics in 2008.
  • Key Accomplishments:.
  • Built out global Test Team for Sky MobileMedia.
  • Hired and trained nine members of the team in the U.S., Croatia, and India.
  • Project Manager for the launch of SKY-MMI (C++ Application), a multimedia solution for 2.5G and 3G feature phones worldwide.
  • Single handedly performed system testing, regression testing, and cross-network testing for customers in Hong-Kong, Taiwan, South Korea, Japan, Brazil, Argentina, Columbia, Chile, Peru, Mexico, and Russia.
  • Received four “Above and Beyond” awards from customers, the most for any PM on the team.
  • Designed, developed and maintained test and defect management (Rational ClearQuest) processes and interacted with product management and development teams to effectively turn out high quality software releases in short time lines.
  • Process improvements helped earn contracts from companies like Flextronics and TI.
  • Primary engineer responsible for developing automated test design process to ensure the quality of mobile apps and websites on real devices and carrier networks.
Education and Training
Expected in Master of Science | Computer Science NATIONAL UNIVERSITY, SAN, DIEGO, GPA:
Expected in Bachelor of Science | Computer Engineering CALIFORNIA STATE UNIVERSITY, SACRAMENTO, GPA:

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Job Titles Held:
  • Senior Engineering Manager
  • Sr. Systems Analyst
  • Sr. Test Lead
  • Master of Science
  • Bachelor of Science