Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Award-winning [Type] Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints.

  • Microsoft Azure Cloud
  • C#, PowerShell, JSON, XML, CSS
  • SQL Server,IIS
  • PowerBI
Work History
Senior DevOps Engineer, 04/2018 - Current
Capital One Roosevelt, NY,
  • Create PowerShell scripts to deploy new storage accounts across all the Azure regions to reduce latency and increase redundancy.
  • Troubleshoot issues Kusto analytics and application logging.
  • Validate that the partitions are being backed up post rebalancing the storage accounts.
  • Directly work with customers to identify the backups and restore the data as soon as possible in case of any accidental deletion or data corruption.
  • Write scripts to load balance the partitions that are not being backed up due to throttling or other issues.
  • Create tools to report the get the backup percentage and verify the five 9 SLA's are met.
  • Run Acis commands to set retention on database accounts.
  • Working on tools like Geneva, Jarvis, ACIS.
Senior Service Engineer, 06/2016 - 04/2018
Abb Ltd Port Huron, MI,
  • Deployed Azure VM's using classic and Resource Manager Portal
  • Extensively used PowerShell to manage Azure VM's
  • Created PowerShell Scripts to deploy Azure VM's and image them with specific operating system
  • Worked on Azure resource groups to easily manage the Azure VM's and Storage
  • Created Azure express routes
  • Solid experience in Azure PowerShell cmdlets and scripting to manage and automate day to day Azure tasks
  • Built, maintained and supported Hyper V virtual machine hosts
  • Experienced in setting up Hyper V replication to ensure business continuity and redundancy for high priority VM's
  • Experienced in debugging applications using the Visual studio tools to figure out the issues and optimize the applications
  • Sound understanding of Object-Oriented Programming, Agile, Sprint and scrum methodologies
  • Worked on manual and automated testing in Software Quality Assurance Testing of Web, Windows, and Client/Server applications
  • Experienced in setting up Azure service bus for message queue communications between the applications
  • Working on the Azure active directory for authentication protocols for cloud-based applications
  • Working on automation, monitoring and alerts to ensure high availability, minimum impact, and quick turnaround for production environment
  • Created App insights monitoring, Azure VM's, SQL Databases and cloud services for PAAS applications
  • Created SQL reports as per the business need and scheduled SQL jobs to send the reports as email
  • Planned, executed, and migrated applications hosted on premise to Azure IaaS and PaaS
  • Involved in data center migrations and SQL \ windows server upgrades
  • Created PowerShell tools, scripts for day to day operations
  • Supporting SQL Azure Databases, Cloud services and Azure Active directory subscriptions
  • Engaged in daily VSTF triage with engineering, business and PM's to discuss on the bugs logged, improvements and application stability
Service Engineer, 07/2012 - 08/2014
General Electric Cleveland, OH,
  • Analyzed and debugged production issues in .NET applications and implemented fixes and conducted handover sessions to provide system setting, source code review, configuration and Special instructions.
  • Configuring SQL alerts for SQL job failures and data staleness.
  • Performed analysis, design and development of the application according to the client requirements.
  • Designed Databases and wrote stored-procedures, Triggers, user-defined functions and views in SQL server.
  • Troubleshoot complex issues escalated from service users and provide proactive problem resolution.
  • Coordinate with different Engineering, Test and business teams on re-occurring tasks including, but not limited to: Service Upgrade and deployment with newer build and troubleshooting.
  • Working on tickets escalated from tier 2 team on multiple applications and working on resolution.
  • Monitoring the SQL job alerts on production and Pre- prod servers and working on resolutions in case of job failures and data staleness.
  • Conducting weekly meetings with Business, Engineering and Operations team on all the applications to track the issues.
  • Provide signoff and Support during releases.
  • Writing KB articles and resolution steps for known issues for the tier 2 team.
  • Working in Redmond shift and responsible for shift handoff to next shift detailing the priority issues encountered during the shift.
  • Engaging with Global change operations team and execute the complex infrastructure project as per the standard SLA on delivery of the servers.
  • Responsible for scheduling the system upgrades with approval of stake holders.
  • Identifying the automation needs in the work and sync up with automation team to automate the work.
  • Responsible for ordering new servers for new/existing applications with all platforms.
  • Collaborating with build engineering and Global change operations team in every monthly release for any change requests on production.
  • Responsible for follow up with Build managers to identify the non-critical physical servers and migrate to virtual machines to reduce the cost.
  • Responsible for procuring new servers for End of Life servers.
  • Coordination with network team for any network outages during the data center maintenance window.
  • Responsible for all the environment refresh (Production/UAT/DEV) for all quarterly releases.
  • Coordinating with GCO team on change implementation for every production release.
  • Responsible for sending weekly and monthly reports to Management.
  • Responsible for validating quality check on the servers once delivered.
  • Imaging servers, installing windows server 2008 using power shell scripts.
  • Worked on hardware alerts on the servers and remediating the alerts.
  • Configuring NIC teaming on servers to increase bandwidth.
  • Expertise in taking backup and restoring data using various techniques.
  • Worked on NTFS and SMB sharing.
  • Maintained scripts to ensure a secure IIS administration.
  • Experienced in configuring Plug-ins from IIS web server to Web Sphere application server.
  • Experienced in Performance counters to monitor individual server health.
  • Used Scripts to auto generate emails about availability of applications by getting results from Gomez and Keynote third party monitoring tools.
  • Package and deploy applications using install shield and System Center to multiple web forms.
  • Created Managed Servers in a Cluster with round-robin algorithm and NLB clustering for Load Balancing.
  • Configured clusters in IIS for high availability.
  • Provided support for teams in activities such as Load testing, troubleshooting, and performance tuning.
  • Involved in trouble shooting and fixing day-to-day problems of the applications in production.
Active Directory Administrator, 10/2010 - 02/2011
Leidos Holdings Inc. Webster, TX,
  • Managed trust relationship between domains, forests.
  • Managed group policy at root of domain and for Domain Controllers OU.
  • Involved in creation, testing, and management of GPOs intended to be used by multiple OU Admins.
  • Installed, configured, and administered Active directory 2003, 2008.
  • Created Domains, domain controllers and Forests.
  • Expertise in creating Active Directory Users, Computers and organizational units.
  • Expertise in creating different Group policies as per client's requirement.
  • Created Group Policies at Domain level, OU and local computer.
  • Taking Backup of Group policies while updating the existing Group policies.
  • Adding or removing permissions to the users as per the requirement.
  • Creating new logins to the users and providing mail box access to all new hires.
Bachelor's: electrical and Electronics Engineering, Expected in
JNTU - Hyderabad, INDIA.
Master's: computer science engineering, Expected in
SVU - , California

Microsoft Certified : Azure Fundamentals

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School Attended

  • JNTU
  • SVU

Job Titles Held:

  • Senior DevOps Engineer
  • Senior Service Engineer
  • Service Engineer
  • Active Directory Administrator


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