Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Qualifications
Skilled IT Professional with over 5 years of experience providing technical assistance to business professionals in industries ranging from oil and gas to healthcare. Dedicated to exceeding quality standards and providing products and services of the highest caliber. Exceptional background in sorting through complex issues and conducting comparative analysis of multiple solutions. Advanced knowledge of networking standards, troubleshooting, security, and TCP/IP. Excellent multi-tasking skills with the ability to prioritize and perform a variety of concurrent tasks with minimal direction or supervision. Technical Overview Windows 2000/NT/XP/2003/7 MS Office, Project, Visio McAfee Endpoint Encryption(TM) Computrace, Remote Desktop, MS Live Meeting Service Desk Ticketing System AutoCAD, Solid Works, PRO/II, Aspen Basic Engineering, Aspen HYSYS®, ProMax and Engineering Software BlackBerry Enterprise Server Dell, Compaq, HP, Sound Cards, Video Cards, Air Cards, CD Writers, Switches, Routers, and Hubs Active Directory Configuration DNS / WINS / TCP/IP VPN Client Video Conferencing Technologies, VoIP
Relevant Experience
Experience
Senior Desktop Support Analyst, 07/2012 to Current Advanced Drainage Systems, Inc. – , ,
TMK IPSCO is one of the largest North American producers of welded and seamless pipe and premium connections, dedicated to serving the oil and gas industry and other industrial markets.
Work with other technical teams and vendors to resolve IT related problems within specific Service Level Agreements for response/restore times, and defined customer satisfaction metrics.
Utilize Veritas Backup Exec and Symantec Netbackup Disaster Recovery Software to ensure all critical and production data is backed up and can be restored on demand.
Provide end users hardware and software support for all mobile devices including iPhones, iPads, Androids, Blackberry and/or tablets.
Plan, coordinate and execute new hire IT training and procedures for the corporate office.
Utilize Altirus to install and deploy enterprise-level software.
Responsible for IT Asset management to ensure accurate company hardware.
PC Network Technician II, 08/2008 to 07/2012 Computer Aid – , ,
A Fortune 500 company with 27,000 employees around the world, Shaw serves the energy, chemicals, environmental, infrastructure and emergency response industries.
Provides support to approximately 500 users and remote support for offices in other geographical regions.
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Assist with maintaining inventory of hardware and software.
Administer and maintain tape backup system.
Create comprehensive how-to instructions for end users and explain IT processes and procedures to employees during new hire orientation.
Follows the established standards for installing, configuring and/or removing hardware or software as defined by the change control process.
Develop, recommend and assist with the implementation of complex upgrades and improvements to the data network.
Provided on-site support for the deployment of Windows 7 Operating System and Office 2007 to over 200 end-users. Responsibilities on this project included monitoring automated upgrades at the users' location, troubleshooting and resolving, or escalating upgrade failures, and providing support to deal with any upgrade related issues.
Served as major contributor in the implementation of the company's Video Conferencing System (Tanberg).
Desktop Support Analyst, 01/2008 to 08/2008 North Cypress Medical Center – , ,
North Cypress Medical Center is a 175-bed physician-owned, general acute care hospital, founded by local physicians who wanted to create a sophisticated, upscale, patient-friendly healthcare environment for their community.
Provides Level II and III support for incidents by determining appropriate solutions to problems including software, hardware, network, and system integration requirements.
Respond promptly to escalations for technical support via phone, email and in person to provide timely resolution, document case status and provide updates to management and end-users in line with company guidelines.
Participate in on boarding and training new team members.
Serve Subject Matter Expert in one or more Desktop Technologies.
Helpdesk Analyst - ITS Support, 07/2006 to 01/2008 Getronics – , ,
Getronics is a leading ICT service-provider with approximately 23,000 employees worldwide focused on creating value for IT Workspace Management Services, Applications and Software Development Services for many global and local companies and organizations
Provide day-to-day hardware/software/network support for 200+ end users in the following areas: Windows (NT- 2000-XP), MS Office, Microsoft Outlook, Lotus Notes, Blackberry, and Remote VPN Connectivity.
Process and complete procurement requests for new hardware/software.
Troubleshoot and independently resolve complex PC problems involving hardware, software, printing, & networking.
Assist with expanding the help desk's internal support knowledge base.
Education
B.A.: Business Administration, Expected in LeTourneau University - Houston, TX GPA: B.A. Business Administration, LeTourneau University, Houston, TX, May 2002
Affiliations
Skills
Networking, Blackberry, Change Control, Deployment, Emergency Response, Inventory, New Hire Orientation, Video Conferencing, Windows 7, Training, Asset Management, Backup Exec, Disaster Recovery, It Training, Metrics, Mobile Devices, Netbackup, Satisfaction, Service Level Agreements, Symantec, Veritas, Veritas Backup Exec, Helpdesk, Its, Lotus Notes, Microsoft Outlook, Ms Office, Outlook, Printing, Procurement, Software Development, Structured Software, Vpn, Healthcare, Integration, Integrator, Solutions, Subject Matter Expert, System Integration, Technical Support, Active Directory, Autocad, Dns, Encryption, Microsoft Windows, Security, Service Desk, Solid Works, Sorting, Tcp, Tcp/ip, Technical Assistance, Visio, Voip, Windows 2000, Wins
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