senior customer service executive resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Customer Service
Customer Data Confidentiality
Transaction Processing
Data Entry and Maintenance
Customer Retention Strategies
Calm and Professional Under Pressure
Creative Problem Solving
Multitasking and Prioritization
Microsoft Office
Administrative and Office Support
Remote Office Availability
Promoting Brand and Company Identity
Excellent Attention to Detail
Computer Skills
Relationship Building
Inventory Management
Invoice Preparation and Processing
Team-Oriented and Cooperative
Time Management
Sales and Upselling
Complex Product Knowledge
Establishing and Maintaining Customer Relationships
Building Customer Trust and Loyalty
Business Development
Teamwork and Collaboration
Sales Report Generation
Database Management
Education and Training
FrankfinnTamilnadu, Expected in 06/2007 ā āJ.D.:Aviation, Hospitality & Hotel Management - GPA:
Annamalai UniversityTamilnadu, Expected in 06/2004 ā āBachelor of Science:Visual Communication Multimedia & Journalism - GPA:
SMH Her Sec SchoolTamilnadu, Expected in 06/2003 ā āHigh School Diploma: - GPA:
Experience
Ollie's Bargain Outlet - Senior Customer Service Executive Dover, DE, 12/2019 - Current
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Wast experience in distribution handling.
Using company advance software to give better alternatives and services recovery to the affected customers.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Mentored junior team members and managed employee relationships.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Generated and sent customer invoices, submitted payments and updates accounts.
Created reports using advanced data management and software skills.
Updated and successfully cleared high volume of files daily with reliable accuracy.
Assisted team with timely and accurate administrative work covering multiple remote sites.
Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
Generated and delivered daily outstanding payment invoices to customers.
Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
Identified and resolved complex problems impacting operations management and business direction.
Managed projects in alignment with time, budget and quality requirements.
Monitoring the contractual loaders and cleaners. Briefing them
periodically to adhere to all safety and security rules.
Conducting periodic Internal Audit to check the performance of the staff
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Answered phone calls and responded to questions and concerns.
Addressed customer inquiries to increase customer satisfaction ratings.
Revenue generation through EBT / Upsell / Business Promotion.
Ensuring Special handling guests like PRMD guests / UM are given due
care and SOP are followed
Checking monthly roster and daily allocation of staff for various duties.
Handling Delayed / Rescheduled flights/ Diverted Flights/ Cancellation.Facilitating VVIP/VIP/CIP during their Arrival / Departure at the station.
Improving local customer contacts.
Liaise with various departments within organization like HR, Accounts,
Operations, Training, Security, Communication, Engineering,Central
Stores, IOCC, MHB Unit, Guest Relations and Cargo.
Taj Group Of Hotels - Front Desk Receptionist City, STATE, 06/2007 - 05/2008
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Completed basic bookkeeping and document filing.
Explained policies and procedures to visitors.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Greeted customers, answered general questions and directed to appropriate locations.
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