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Senior Customer Service Resume Example

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SENIOR CUSTOMER SERVICE
Summary

I believe that exceptional customer service is having pride in your work while living the mission of the company. It involves setting a pleasant and professional tone, working efficiently, and accepting responsibility to extend yourself to meet the needs of your customers. I have skillfully managed customer service functions while processing inquiries, requests, and orders in fast-paced and high-volume settings. Served as a 'go-to' person for internal and external customers, taking the time to listen to customers' needs, responding with automatic solutions. I have successfully developed productive relationships along the way. I display an uncommon work ethic and commitment to organizational objectives, always stepping up to accept heightened levels of responsibility and accountability. I always identify and implement best practices in customer service.

Skills
  • Customer service
  • Cash handling
  • Currency exchange
  • Machine learning
  • Sorting
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Adaptive team player
  • Organizational strengths
  • High-energy attitude
  • Problem-solving abilities
  • Active listening
  • Inbound and outbound calling
Experience
01/2016 - 07/2019Senior Customer ServiceLegacy Management Group LLC | Atlanta, GA
  • Designated as the go-to person when special projects arise, being task with fixing problems, developing best practices, and playing a significant role in the day-to-day operations of the business.
  • Daily task included: Dealt with the customers via emails, over the phone, or face to face Established and maintained positive working relationships with customers by ensuring a high level of customer service Responsible for accurate processing of assigned orders through all phases of the order processing cycle.
  • Acted as a liaison between clients and field and office personnel to ensure accurate and timely communication Ensured departmental standards were being met and proper protocol was followed Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintained a follow up on the customer, whose query I had solved, ensuring they were satisfied with my answer.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Educated customers about products, pricing, and policies to address and resolve issues.
02/2013 - 06/2013ServerAtlanta Braves Concession | Atlanta, GA
  • Managed closing duties, including restocking items and reconciling cash drawers.
  • Promoted desserts, appetizers, and specialty drinks.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
01/2012 - 05/2012Daycare Assistant (High School Work Course)La Petite Academy | Lithonia, GA
  • Secured indoor and outdoor premises to protect children under care.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
  • Enhanced academic, social and emotional learning with the use of structured playtime and unstructured free play.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Cleaned and organized student and employee areas.
11/2010 - 10/2011Games AttendantSix Flags | Austell, GA
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Handled customer requests and complaints quickly to improve overall service.
  • Completed training on policies and procedures, health and safety and environmental responsibilities.
  • Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Restocked prizes and updated supply quantities in the system, reporting to management on all changes.
  • Recommended games to guests based on age and skill level to boost revenue opportunities.
  • Supplied customers with gaming equipment such as balls and toss rings.
  • Maintained optimal records by collecting cash and accurately verified and recorded amounts.
Education and Training
12/2019Bachelor of Science: History,
Georgia State University | Atlanta, Ga
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Resume Overview

Companies Worked For:

  • Legacy Management Group LLC
  • Atlanta Braves Concession
  • La Petite Academy
  • Six Flags

School Attended

  • Georgia State University

Job Titles Held:

  • Senior Customer Service
  • Server
  • Daycare Assistant (High School Work Course)
  • Games Attendant

Degrees

  • 12/2019 Bachelor of Science : History,

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