Senior Consulting Analyst05/2013 to Current ACCENTURE – Washington,
IT Service Excellence Affordable Care Act Implementation Lead the design, reinforcement, and implementation of business and technical requirements for Provision 36B of the Affordable Care Act Cultivate relationships with key stakeholders and executives, to elicit and translate functional requirements into system specifications Manage the timely delivery of major client deliverables including design documents, process diagrams, stakeholder education materials, and executive presentations Consulting Analyst, IT Service Excellence Internal Revenue Service, Integrated Enterprise Portals (IEP) Process Operations Team Supported the integration of the IRS's Registered User Portal (RUP), Public User Portal (PUP), Employee User Portal (EUP), and Affordable Care Act (ACA) programs into Accenture's Managed Service; by defining and developing new processes based on client requirements, and leading efforts surrounding the design and implementation of new functionality in the ServiceNow ITSM tool Applied ITIL concepts, with specific focus on Service Design and Service Transition, to plan, implement, and measure the client's IT service strategy in a way that delivers value and maintains end user satisfaction Administered various communications tactics to ensure seamless organizational transition to the integrated platform, by managing user acceptance and adoption of new tools, processes, and policies Coordinated Change Management activities across all 4 IRS IEP programs including; planning and facilitating various Change Management board meetings ,identifying and ensuring the availability of Change Agents, assessing criticality and timing of Changes to determine the level of stakeholder engagement and communication required, monitoring compliance of standard procedures, and ensuring proper utilization of the ServiceNow ITSM tool to document, evaluate, and communicate Change activities.
Consultant11/2010 to 04/2012 THE AMBIT GROUP
Office of the Chief Information Officer (OCIO), NOAALink Program Office Managed the development and execution of marketing and communications efforts for NOAALink, National Oceanic and Atmospheric Administration's $2.5B strategic IT acquisitions program; specifically overseeing customer engagement, messaging, program branding, training, and web content management Created, executed, and managed strategic communications plans; targeting program specific stakeholders Applied numerous communications tactics to promote program initiatives, engage audiences, and support attainment of organizational goals Developed, managed, and disseminated content and standard messaging through various communications vehicles including; executive presentations, the program's website, quarterly newsletters, and the program's general inquiry email box Provided a high level of service to customers of NOAA's strategic IT acquisitions program, in support of the bureau's efforts to streamline investments and maximize enterprise consolidation efforts across their 6 organizations.
Global Supply Chain Business Analyst Intern05/2008 to 08/2008 BAUSCH & LOMB PHARMACEUTICALS – Tampa,
Spearheaded a supply risk mitigation project for all global pharmaceutical sites, with responsibility for driving pertinent deliverables for 4 international teams and managing their progress.
Developed a risk mitigation strategy for the highest selling active ingredients in the global supply chain of over $344M in gross sales.
Measured the likelihood of supply disruption, assessed the impact of a potential disruption, and presented recommendations addressed to senior leadership from across the organization to achieve specific mitigation goals.
Sr. Sales & Public Relations Coordinator08/2006 to 08/2007 MARRIOTT INTERNATIONAL
Enhanced publicity by efficiently preparing bi-monthly press releases, which were published in regional newspapers with daily circulations ranging from 102,351 to 699,130.
Helped to increase media coverage by 35% by serving as a second point of contact for the media and the public in the absence of the company spokesperson, pitching stories to local and national media, and developing media materials.
Coordinated major media events publicizing plans for $50,000,000 renovations, drawing over 100 representatives from local and national media outlets.
Assisted senior management in drafting proposals, creating contracts, and maintaining positive client relationships, resulting in an average of over $3,000,000 in room revenue per period.
Master of Business Administration: Marketing1 2009Howard University
Bachelor of Business Administration: Marketing1 2004Seattle University
IT Infrastructure Library (ITIL) Foundation: Certificate in IT Service Management, 2011