Senior Client Service Specialist Resume Example Bank Of America Corporation

SENIOR CLIENT SERVICE SPECIALIST

Summary

Skills

Inbound and outbound calling
Direct sales
Customer service
Cross-functional collaboration
Clerical support
Report creation
Project management abilities
Senior leadership support
Customer relations

Credit card payment processing
Schedule mastery
Data evaluation
Quality assurance controls
Employee management
Customer outreach
Organization
Administrative support

Experience

Senior Client Service Specialist
Bothell , WABank Of America Corporation/Jul 2011 to Current

Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Worked with managers to develop service improvement initiatives.
Served needs of as many as 35 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Dispatched drivers to meet daily delivery needs for company customers.
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Processed monthly payments, researched payment discrepancies and prepared monthly reports.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Expedited payments by verifying accuracy and currency of vendor information.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Coded invoices and other records to maintain organized and accurate records.

Senior Leasing Specialist
Martinsville , VAOllie's Bargain Outlet/May 1991 to Jun 2011

Identified potential buyers through cold calling.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Managed weekly payroll duties and submitted data to [Job title].
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Verified available hours against listed amounts when calculating leave time.
Received, checked and processed applications for new leases.
Conducted background checks on applicants.
Fielded interested leads' phone calls and emails, providing immediate response to questions.

Head Cashier
City , STATEStein Mart Inc./Jan 1983 to Jan 1991

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find store locations and complete purchases.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Counted and balanced cashier drawers.
Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Greeted customers promptly and responded to questions.
Managed cashier shifts and breaks.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Accepted merchandise returns.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Maintained work area in clean and neat manner.

Education and Training

Some College (No Degree)University of Southern MississippiCity, State

Resume Overview

School Attended

University of Southern Mississippi

Job Titles Held:

Senior Client Service Specialist
Senior Leasing Specialist
Head Cashier

Degrees

Some College (No Degree)

Senior Client Service Specialist Resume Example

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