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Senior Client Service Specialist Resume Example

Resume Score: 80%

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SENIOR CLIENT SERVICE SPECIALIST
Summary
Skills
  • Inbound and outbound calling
  • Direct sales
  • Customer service
  • Cross-functional collaboration
  • Clerical support
  • Report creation
  • Project management abilities
  • Senior leadership support
  • Customer relations
  • Credit card payment processing
  • Schedule mastery
  • Data evaluation
  • Quality assurance controls
  • Employee management
  • Customer outreach
  • Organization
  • Administrative support
Experience
Senior Client Service Specialist
City, State
Company Name/Jul 2011 to Current
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Served needs of as many as 35 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Coded invoices and other records to maintain organized and accurate records.
Senior Leasing Specialist
City, State
Company Name/May 1991 to Jun 2011
  • Identified potential buyers through cold calling.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Managed weekly payroll duties and submitted data to [Job title].
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Verified available hours against listed amounts when calculating leave time.
  • Received, checked and processed applications for new leases.
  • Conducted background checks on applicants.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
Head Cashier
City, State
Company Name/Jan 1983 to Jan 1991
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find store locations and complete purchases.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted and balanced cashier drawers.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Greeted customers promptly and responded to questions.
  • Managed cashier shifts and breaks.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Accepted merchandise returns.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Maintained work area in clean and neat manner.
Education and Training
Some College (No Degree)University of Southern MississippiCity, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Southern Mississippi

Job Titles Held:

  • Senior Client Service Specialist
  • Senior Leasing Specialist
  • Head Cashier

Degrees

  • Some College (No Degree)

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