Senior Business Systems Analyst Team Lead resume example with 11+ years of experience
I am looking for an executive level position to apply my expertise as a mortgage operations and strategic leader.
Throughout my mortgage career, I have primarily used Calyx Point and Encompass360. The bulk of my experience and success has come with Encompass360. My coding skills are with VB.net and SQL. Also, I have been able to provide support for loan officers, operations departments (500+ users) and our mortgage affiliate companies using various aspects of the Encompass360.
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Created business rules and workflows to reduce transfer tax cures by 90%.
Worked with Compliance to create TRID friendly solutions for Fee Variances. This has enabled the company to capture ten of thousands of dollars of potential Fee Variances.
Worked with our Training team to create a workflow for Loan Officers and loan applicants to successful complete and sign loan documents faster.
Well respected Subject Matter Expert (SME) throughout the company. Provided solutions for correctly structuring Encompass to get accurate results using Fannie Mae's DU and Freddie Mac's LP.
- Provide Loan Origination Software (Encompass360) support for loan officers and operations departments (500+ users).
- Conduct meetings with sales managers and Senior/C-Level Management to discuss system deficiencies, process bottlenecks and potential solutions.
- Responsible for gathering business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).
- Develop Business Rules using VB.net to increase productivity and keep the system satisfactory to all business owners.
- Participate in JAD sessions for developing and revising prototype design and screen mockups responding to feedback from end users.
- Collaborate with the Project Manager to define scope and objectives that were parallel to overall business strategies for the company.
- Track deliverables and milestones; ensure quality of deliverables and alignment with SDLC.
- Track and identify bugs in TFS in the following environments: Prototype, UAT and Production.
- Maintain compliance with TILA/RESPA 2015 regulations regarding Encompass integration for applicable business units.
- Diagram Work process flows in Microsoft Visio. Create the Level of Effort (LOE) for company projects.
- Analyze RACI matrix to clarify the cross team members about their roles and responsibility to complete the business process. Sound knowledge of concepts like Gap Analysis, Risk Analysis, and Impact Analysis. Create documentation, various job aides and resources for the SharePoint site.
- Fluent with Agile Software Development Methodology Work closely with all members of the technology team to manage, support, and improve customer support.
- Monitor all help desk and desktop support activities. Manage and provide leadership and mentoring for direct reports.
- Developed, maintained, and edited all HTML/CSS for the company's website focusing on producing search-engine friendly code.
- Responded to Loan Origination System (Encompass360) issues and questions.
- Created Business Rules to prevent common errors by sales and operations.
- Streamlined the workflow so Processors can submit loans to Underwriting.
- Created material to streamline calculating self-employment income.
- Participated in JAD sessions for developing and revising prototype design and screen mockups responding to feedback from end users.
- Designed data analysis queries with SQL Diagrammed Work process flows in Microsoft Visio. Effectively created the Level of Effort (LOE) for company projects.
- Analyzed RACI matrix to clarify the cross team members about their roles and responsibility to complete the business process. Sound knowledge of concepts like Gap Analysis, Risk Analysis, and Impact Analysis.
- Met critical system, mortgage workflow, compliance and closing deadlines while maintaining accuracy and quality.
- Responded to 1st and 2nd Tier related issues with the Loan Origination System (Encompass360) and questions from the frontline field organization including Loan Officers, Loan Processors, Underwriters and Closers.
- Comprehensive knowledge and understanding of banking operations and mortgage banking compliance.
- Suggested ideas to make Encompass360 easier for Loan Officers, Loan Processors, Underwriters and Closers to use.
- Responded to 1st and 2nd Tier related issues with the Loan Origination System (Calyx) and questions from the frontline field organization including Loan Officers, Loan Processors, Underwriters and Closers.
- Comprehensive knowledge and understanding of banking operations and mortgage banking compliance.
- Suggested ideas to make Calyx easier for Loan Officers, Loan Processors, Underwriters and Closers to use.
- Worked as a Loan Officer, Processor, and Junior Underwriter to cultivate my knowledge of the mortgage industry.
Minor in Communication Studies
Mortgage business workflow, Fannie Mae's Desktop Underwriter, Freddie Mac's Loan Prospector, VB.net, SQL and several of CoreLogic Credco's Mortgage solutions.
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Resume Overview
School Attended
- Strayer University
- Clemson University
Job Titles Held:
- Senior Business Systems Analyst/Team Lead
- Business Systems Analyst
- Jr. Business Systems Analyst
- Jr. Business Systems Analyst
Degrees
- Master of Information Systems
- Bachelor of Science Degree
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