Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Seasoned technologist and product strategist with over 10 years of software development experience, with successful track record of product delivery from inception to market and after. Demonstrated expertise in product management, technical design and UI/UX development, defining product roadmaps, developing technical specifications and wireframes Excellent communication and interpersonal skills with proven ability to work collaboratively with business owners, stakeholders, and cross-functional teams
  • CSS
  • Search engine optimization
  • Design, layout and typography
  • Cross-browser compatibility
  • jQuery
  • Mobile web design
  • User-centered design
  • Heuristic evaluation
  • Interactive prototypes
  • Web security
  • WordPress theme design
  • Integrating user feedback
  • Mobile app design
  • Human factors
  • E-commerce design
  • Localization
  • Start-up experience
  • Strong communication skills
  • Detail oriented
  • PHP expert
  • SQL
  • Fluent in C, C++, C#
  • Unix
  • Scrum
  • SharePoint
  • Advanced Microsoft Office
  • Complex problem solver
  • Strong decision maker
  • Excellent communicator
  • JIRA
Technical Skills
Windows, Unix, Linux, Mac OSX, VMWare Expert 10 Now
Built mobile version of StarSmasher*.
Founding member of Laughing Buddha Games LLC.
Casual Connect Asia Female Indie 2013 winner.
Work Experience
Senior Business Systems Analyst, 01/2016 - 03/2016
Abbott Laboratories Houston, TX,
  • Proposed and developed user stories for Promotions & Wallet features with gamified micro-interactions · Developed user stories for mobile authentication via SMS and adding new users via user contact list.
  • Streamlined and re-designed email template flows for personalized and relevant global communication · Provided FAQ content and built iOS proof of concept for a FAQ Help center for mobile customers.
Website Volunteer, 04/2015 - Present
Safran Group Walton, NY,
  • Design and develop responsive design website, update site content and provide site backup.
  • Develop social campaigns for website and write marketing copy as required.
Principal Indie, 03/2011 - Present
Amazon.Com, Inc. Bethesda, MD, Singapore
  • Designed, developed and shipped freemium mobile game with Ads and in-App Purchases for StarSmasher* (beta, V1, V2) on iOS, Amazon and Google Play with remote global team.
  • Designed media assets, wrote press releases, designed and updated website/blog, set up wikis, recruited team members, pitched to investors, set up key indie partnerships with Sony, Microsoft and Nintendo, applied for grants, participated in pitch contests and showcased game for media/marketing buzz.
  • Featured in Apple AppStore 7 times: Winner of Casual Connect Asia Female Indie 2013.
  • Featured on SMC Alumni blog, SMC Magazine and Mommikin blog.
Senior Program Manager, 01/2010 - 01/2011
Koch Industries, Inc. Hattiesburg, MS,
  • Bing UX · Partnered with Bing UX team to optimize Bing search results, feedback mechanisms, UX scenarios and generated UX KPI performance reports for the team.
  • Designed and developed SharePoint website for product feature status, with custom InfoPath web flows for UX queue management.
Senior Product Manager, 01/2010 -
PopCap Games City, STATE,
  • Bejeweled Blitz.
  • Led social gaming team to deliver on viral features to monetize, engage, and retain users on Facebook.
  • Launched Medals, Daily Spin, Leaderboard as viral features for Bejeweled Blitz on Facebook Jessica Claire 1405 Greystone Lane Clayton CA 94517 · (555) 432-1000 ·
Program Manager II Program Manager, 01/2006 - 01/2009
Microsoft Corporation City, STATE,
  • Windows 7, Windows XP, Windows 2000, Windows 98 Windows Gaming Platform Development Drove feature design and development for UI enhancements in Games Explorer Preview pane Coordinated implementation and documentation of new statistics API in Window 7 DirectX SDK Drove bug fixes with Windows SE team to ensure Games Explorer functionality on Windows XP, 98, 2000 Drove new content aware behavior for Games Explorer in Windows 7 Co-designed Microsoft's first adaptive gaming web catalog for newbies in Windows 7 II: NGIM: Microsoft IT Designed features leveraging custom implementation of Microsoft CRM for internal support team.
  • Ran weekly Agile sprints and developed working code prototypes for stakeholder demos.
Web Developer/Database Engineer, 01/2005 - 01/2006
Excell Data Corporation City, STATE,
  • Unified Communications (Lync) Microsoft · Designed and developed custom web forums for product team engagement · Delivered monthly competitive analysis reports with top product requests and most relevant customer pain points · Designed and developed custom SharePoint KPI dashboards for project status for stakeholder review.
Software Developer / Technical Support Representative, 01/2003 - 01/2005
Electronic Arts Inc City, STATE,
  • Co-designed and developed EasyInfo 2.0, a systems diagnostic tool for hardware issues · Co-designed and developed custom HTML toolbar concept for using Win32/ATL/XML · Designed and developed LAMP website for replacement serial numbers · Developed EAHelp V.2.0, a custom RoboHelp Help manual, for Europe and North America.
  • Tested games for Quality Assurance on console platforms and created QA bug reports.
  • Provided technical assistance with troubleshooting video game issues on PC platforms via telephone and email.
Business Systems Analyst, 01/2001 - 01/2002
Lehigh Heidelberg Cement Group City, STATE,
  • Designed and developed over 40 custom intranet sites using C#, Microsoft Share Point Team Services and Microsoft Project Server.
  • Responsibilities included analysis, detailed design document preparation, user sign off, tables, forms and report designing for MS Access/MS SQL Server databases, troubleshooting end-user hardware and software issues.
Education and Training
GRADUATE: , Expected in 2005
- ,
Master of Science: Software Engineering, Expected in
Golden Gate University - San Francisco, California
Software Engineering Implemented a Student Registration application in C. International Students' Association, Member ü Designed a spreadsheet application in C++. ü Created a Point of Sale application in Java, 2000 using design patterns.
Bachelor of Arts: English, Expected in 1998
St. Mary's College of California - Moraga, California
English application in Java. Resident Advisor, International Students' Association, Member ü Designed a remote ftp program with GNOME, C, Python and Bourne Shell. ü Created a PHP and MySQL chat application.
: , Expected in
Diablo Valley College - Pleasant Hill, CA
Servlets and MySQL. Deans' List, International Students' Association, President. ü Designed trading module of barter trading system in Java. Internships ü Designed assembly procedures for date 1999 ­ 2000 Foote, Cone & Belding, San Francisco, CA parsing, number formatting (HEX and Media Planning binary) and C program translations. Summer 1998 Northwestern Mutual, Walnut Creek, CA ü Implemented JDOM, DOM, and SAX applications for XML file parsing. Financial Planner
Ads, Agile, Apache, API, Apple, ATL, backup, bash, Bourne Shell, Branding, Business Startup, C, C++, catalog, com, competitive analysis, CA, hardware, concept, content, CRM, databases, designing, documentation, DOM, DHTML, Eclipse, email, English, XML, features, Financial, forms, ftp, Game Design, grants, Hindi, UX, HTML, PHP, IIS, Explorer, J2EE, Java, JSP, JavaScript, LAMP, Linux, MacOS, marketing, marketing copy, Media Planning, MS Access, C#, Windows OS, Microsoft Project, SharePoint, Microsoft Share Point, Microsoft SQL, Windows 7, Win, Windows, Window 7, Windows 2000, 2000, Windows 98, 98, Windows XP, MySQL, Optimization, PC platforms, press releases, Project Management, Prototyping, Python, QA, Quality Assurance, RoboHelp, San, Servlets, SMS, spreadsheet, MS SQL Server, SQL, statistics, stories, tables, technical assistance, telephone, Tomcat, trading system, translations, troubleshooting, UML, Unix, video, website, X86, XSLT

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School Attended

  • Golden Gate University
  • St. Mary's College of California
  • Diablo Valley College

Job Titles Held:

  • Senior Business Systems Analyst
  • Website Volunteer
  • Principal Indie
  • Senior Program Manager
  • Senior Product Manager
  • Program Manager II Program Manager
  • Web Developer/Database Engineer
  • Software Developer / Technical Support Representative
  • Business Systems Analyst


  • Master of Science
  • Bachelor of Arts

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