Senior Business Intelligence Analyst Resume Example
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SENIOR BUSINESS INTELLIGENCE ANALYST
Summary
Senior Business Intelligence Analyst with 7 years of experience developing solutions and methods for data analysis, reporting, and data collection and storage.
Skills
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Experience
Senior Business Intelligence Analyst12/2015 to CurrentMckesson CorporationRichmond , VA
- Serve as administrator for internal reporting server and optimized current data pulls to improve run-time, accuracy, and scalability
- Extract, transform, and load data from various data sources to our reporting server
- Continued development and maintenance of Tableau dashboards and Crystal Reports.
- Create and maintain SSIS packages, Stored Procedures, and SQL Server jobs
- Provide coaching and mentorship to BI Interns and BI Analysts
Business Intelligence Analyst II10/2013 to 11/2015UsaaMesquite , TX
- Developed metrics used to determine inefficiencies and areas for improvement.
- Answered user inquiries regarding daily report requests/investigations.
- Automated repeatable tasks where possible using VBA and Crystal Reports.
- Wrote complex SQL queries for data extraction and report creation.
- Designed and implemented stored procedures, tables, and views used across the business for daily reporting.
- Created dynamic reporting dashboards and visualizations via Tableau.
Technologist07/2013 to 10/2013CovanceColumbia , SC
- Created and modified Crystal reports for internal and external clients
- Created ASP pages for internal and external clients to run and access their Crystal Report in PDF format
- Managed user account creation and termination for the PSR website and its clients
- Managed PSR surveys site with creation and modification of ASP pages for PSR and client survey use
- Assisted in automating various reports and daily processes used for report creation and data analysis
- Acted as database admin for database housing various pieces of client data and maintained user database and table access permissions
User Acceptance Tester Analyst01/2012 to 07/2013Milton CatNatick , MA
- Perform various daily reporting activities (from scratch and by altering) using WinSQL and Crystal Report
- Direct assistance in activities related to the development and implementation of large and small scale projects
- Build test scripts from technical and business requirements
- Coordinate with other testers to validate requirements are met and identify defects
- Manage other duties as periodically assigned by related to release implementation,support and troubleshooting, as well as other operational functions
Technology Support Representative11/2010 to 02/2012TD AmeritradeCity , STATE
- Provided base level IT support to TD Ameritrade Retail clients.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Handled a large volume of phone calls, chat and emails.
- Interacted and assisted clients with the utilization of client interfaces and various trading platforms
- Worked with clients to troubleshoot personal computer problems related to use of TD Ameritrade website and software
- Trained new employees and explained protocols clearly and efficiently.
Education and Training
Bachelor of Science: Information Systems2010University of Texas - ArlingtonCity, State, United States
Additional Information
- Series 7(Stock Broker Exam)
- Series 63(Securities Agents Exam)
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Resume Overview
School Attended
- University of Texas - Arlington
Job Titles Held:
- Senior Business Intelligence Analyst
- Business Intelligence Analyst II
- Technologist
- User Acceptance Tester Analyst
- Technology Support Representative
Degrees
- Bachelor of Science : Information Systems 2010
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