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Senior Business Intelligence Analyst Resume Example

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SENIOR BUSINESS INTELLIGENCE ANALYST
Summary
Senior Business Intelligence Analyst with 7 years of experience developing solutions and methods for data analysis, reporting, and data collection and storage.
Skills
  • Data Quality
  • Data Mining
  • SQL
  • Tableau
  • Crystal Reports
  • Leadership
  • Working with large data sets
  • Working Independently
  • Analytical Problem Solving
  • Conflict Resolution
Experience
Senior Business Intelligence Analyst12/2015 to CurrentTD AmeritradeFort Worth, TX
  • Serve as administrator for internal reporting server and optimized current data pulls to improve run-time, accuracy, and scalability
  • Extract, transform, and load data from various data sources to our reporting server
  • Continued development and maintenance of Tableau dashboards and Crystal Reports.
  • Create and maintain SSIS packages, Stored Procedures, and SQL Server jobs
  • Provide coaching and mentorship to BI Interns and BI Analysts
Business Intelligence Analyst II10/2013 to 11/2015TD AmeritradeFort Worth, TX
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Answered user inquiries regarding daily report requests/investigations.
  • Automated repeatable tasks where possible using VBA and Crystal Reports.
  • Wrote complex SQL queries for data extraction and report creation.
  • Designed and implemented stored procedures, tables, and views used across the business for daily reporting.
  • Created dynamic reporting dashboards and visualizations via Tableau.
Technologist07/2013 to 10/2013PSRDallas, TX
  • Created and modified Crystal reports for internal and external clients
  • Created ASP pages for internal and external clients to run and access their Crystal Report in PDF format
  • Managed user account creation and termination for the PSR website and its clients
  • Managed PSR surveys site with creation and modification of ASP pages for PSR and client survey use
  • Assisted in automating various reports and daily processes used for report creation and data analysis
  • Acted as database admin for database housing various pieces of client data and maintained user database and table access permissions
User Acceptance Tester Analyst01/2012 to 07/2013TD AmeritradeFort Worth, TX
  • Perform various daily reporting activities (from scratch and by altering) using WinSQL and Crystal Report
  • Direct assistance in activities related to the development and implementation of large and small scale projects
  • Build test scripts from technical and business requirements
  • Coordinate with other testers to validate requirements are met and identify defects
  • Manage other duties as periodically assigned by related to release implementation,support and troubleshooting, as well as other operational functions
Technology Support Representative11/2010 to 02/2012TD AmeritradeFort Worth, TX
  • Provided base level IT support to TD Ameritrade Retail clients.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Handled a large volume of phone calls, chat and emails.
  • Interacted and assisted clients with the utilization of client interfaces and various trading platforms
  • Worked with clients to troubleshoot personal computer problems related to use of TD Ameritrade website and software
  • Trained new employees and explained protocols clearly and efficiently.
Education and Training
Bachelor of Science: Information Systems2010University of Texas - ArlingtonArlington, TX, United States
Additional Information
  • Series 7(Stock Broker Exam)
  • Series 63(Securities Agents Exam)
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Resume Overview

Companies Worked For:

  • TD Ameritrade
  • PSR

School Attended

  • University of Texas - Arlington

Job Titles Held:

  • Senior Business Intelligence Analyst
  • Business Intelligence Analyst II
  • Technologist
  • User Acceptance Tester Analyst
  • Technology Support Representative

Degrees

  • Bachelor of Science : Information Systems 2010

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