Senior Business Applications Analyst resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Attentive Senior Application Analyst with a 12-year background performing analysis on various EMR platforms and technologies. Adept at supporting quality software development projects and developing functional and technical specifications.
Skills
Computer Software
Scrum Methodology
Organizational Systems
User Acceptance Testing (UAT)
Project Management
Systems Implementations
Functional Improvements
Workflow Charts
Kronos Timekeeping
Employee File Maintenance
Work History
01/2018 to CurrentSenior Business Applications AnalystFedex | Willington, CT,
Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Elicited and clearly documented business and system requirements.
Improved systems by studying current practices and designing modifications.
Monitored project progress by tracking activities and publishing progress reports.
Documented ongoing system performance, verifying productivity and census metrics.
Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Developed diagrams to describe and lay out logical operational steps.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Trained managers, timekeepers, and schedulers in Workforce Central and Workforce Scheduler during onboarding and through remedial education.
01/2016 to 01/2018Employment SpecialistBurnsville-Eagan-Savage Schools | Burnsville, MN,
Matched clients to open positions based on skills and work requirements.
Recognized client employment barriers and devised strategies to resolve.
Provided clients with on-the-job training and employment related support to maintain and retain employment.
Maintained records of consumer employment activity such as potential and current employers.
Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Completed human resource operational requirements by scheduling and assigning employees.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Advocated for staff members, helping to identify and resolve conflicts.
03/2010 to 01/2016Clinical Applications AnalystHackensack University Medical Center | West Long Branch, NJ,
Demonstrated detailed technical knowledge of assigned applications.
Taught customers to optimize use of assigned applications and specific project-driven tasks.
Observed company standards for performance for time and supply management practices.
Answered technical questions regarding business and clinical aspects of application purchase and implementation.
Translated customer requests into software application solution specifications, appropriate to assigned tasks.
Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Developed diagrams to describe and lay out logical operational steps.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Offered input for complex documents to support client-ready final versions.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
01/2008 to 03/2010Medical Billing SpecialistCardiac Imaging, Inc. | Pine Bluff, AR,
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Prepared billing statements for patients and verified correct diagnostic coding.
Communicated with insurance providers to resolve denied claims and resubmitted.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Located errors and promptly refiled rejected claims.
Posted and adjusted payments from insurance companies.
Education
Expected in No Degree | General Transfer To UNLVCollege of Southern Nevada, Las Vegas, NVGPA:
Expected in No Degree | Early Childhood Special EducationUniversity of Nevada - Las Vegas, Las Vegas, NVGPA:
Expected in 12/2023Bachelor of Science | Health Information TechnologyWestern Governors University, Salt Lake City, UTGPA:
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