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Senior Business Applications Analyst resume example with 14+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Attentive Senior Application Analyst with a 12-year background performing analysis on various EMR platforms and technologies. Adept at supporting quality software development projects and developing functional and technical specifications.

Skills
  • Computer Software
  • Scrum Methodology
  • Organizational Systems
  • User Acceptance Testing (UAT)
  • Project Management
  • Systems Implementations
  • Functional Improvements
  • Workflow Charts
  • Kronos Timekeeping
  • Employee File Maintenance
Work History
01/2018 to Current Senior Business Applications Analyst Fedex | Willington, CT,
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Elicited and clearly documented business and system requirements.
  • Improved systems by studying current practices and designing modifications.
  • Monitored project progress by tracking activities and publishing progress reports.
  • Documented ongoing system performance, verifying productivity and census metrics.
  • Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Trained managers, timekeepers, and schedulers in Workforce Central and Workforce Scheduler during onboarding and through remedial education.
01/2016 to 01/2018 Employment Specialist Burnsville-Eagan-Savage Schools | Burnsville, MN,
  • Matched clients to open positions based on skills and work requirements.
  • Recognized client employment barriers and devised strategies to resolve.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
  • Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Advocated for staff members, helping to identify and resolve conflicts.
03/2010 to 01/2016 Clinical Applications Analyst Hackensack University Medical Center | West Long Branch, NJ,
  • Demonstrated detailed technical knowledge of assigned applications.
  • Taught customers to optimize use of assigned applications and specific project-driven tasks.
  • Observed company standards for performance for time and supply management practices.
  • Answered technical questions regarding business and clinical aspects of application purchase and implementation.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
  • Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Offered input for complex documents to support client-ready final versions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
01/2008 to 03/2010 Medical Billing Specialist Cardiac Imaging, Inc. | Pine Bluff, AR,
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Located errors and promptly refiled rejected claims.
  • Posted and adjusted payments from insurance companies.
Education
Expected in No Degree | General Transfer To UNLV College of Southern Nevada, Las Vegas, NV GPA:
Expected in No Degree | Early Childhood Special Education University of Nevada - Las Vegas, Las Vegas, NV GPA:
Expected in 12/2023 Bachelor of Science | Health Information Technology Western Governors University, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • College of Southern Nevada
  • University of Nevada - Las Vegas
  • Western Governors University

Job Titles Held:

  • Senior Business Applications Analyst
  • Employment Specialist
  • Clinical Applications Analyst
  • Medical Billing Specialist

Degrees

  • No Degree
  • No Degree
  • Bachelor of Science

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