senior business analyst resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Business Analyst offering 9 years of overall IT professional experience for different types of industries including sales and retails, oil and gas. About 5 years of Business Analyst for fortune companies. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

  • Predictive Modeling
  • Operational Assessments
  • Forecasting and Planning
  • Business Process Mapping
  • SQL
  • Business Analysis
  • Technical Writing
  • Business Development
  • Scrum
  • Data Warehousing
  • Systems Development Life Cycle (SDLC)
  • Data Mapping
Work History
Senior Business Analyst, 10/2019 - 10/2022
Conduent Incorporated Camarillo, CA,
  • Created Process Flows, Workflows and Data Flow Diagrams
  • Created Workflows and Process Maps to capture functional requirements based on project demand for different countries
  • Worked with UI and UX teams to elicit requirements and create User Stories
  • Identified cross-functions for HR and Accounting processes and systems through Requirement Elicitation meetings with Project Team members spread across four countries in different time zones: onsite and virtually
  • Researched and documented various statutory requirements for computing payroll systems for 16 different countries
  • Senior Lead over team of 10 Business analysts and three Work Streams on entire SDLC on Agile/Scrum Environment
  • Created Standard Operating Procedure (SOP) through daily Scrum and Retrospective meetings with both onsite and offshore stakeholders including, Legal, Policy, Accounts, PM, and IT Development teams
  • Secured sign offs from relevant stakeholders and created Use case Diagrams and Descriptions on Visio
  • Created User stories based on stakeholder requirements on JIRA to streamline HR and payroll requirements using ADP methodology
  • Created Version control matrix for all Project documentations
  • Created Traceability Matrix keeping tracking of all flows across different countries
  • Worked closely with Project Manager to create concise Risk Management Log System using HP Quality Centre
  • Contributed immensely to creation of Test Scripts and provided technical support to test team
  • Served as Gateway for all Project Documents on SharePoint
  • Created scripts for UAT and conducted tests.
Lead Business Analyst, 11/2017 - 09/2019
Total System Services, Inc. OR, State,
  • Worked with onshore and offshore development and implementation teams; and provided extensive support for enterprise copy automation project
  • Worked alongside UI/UX team to improve interactivity web app and customer experience
  • Elicited and documented functional and non-functional requirements from stakeholders relevant to migration program
  • Created Process Flows, Workflows and Data Flow Diagrams
  • Modeled and produced TO-BE business process from AS-IS processes using UML creating custom and standard report summarizing financial, business, or economic data for review by managers, clients, executives, and other stakeholders
  • Tracked requirement status throughout project to assist in enforcement of data migration project schedules and deadlines
  • Participated in user management and access control in audited environment
  • Identified RISKS and structure Issues for different business units in relation to data migration, ran accurate analysis and incorporated recommendations, focused on results
  • Worked closely with Project Team to prioritize and agree on delivery of analysis service in line with migration implementation deadline
  • Maintained consistency especially and integrity especially for accounting data through maintenance of documentation for system support functionalities and controls
  • Worked collaboratively with Functional owners, Business Analysts and Business IT on upgrades, enhancements, and production fixes
  • Provided support throughout project lifecycle to design team and development teams and was involved in change management and User Acceptance Test processes – test script preparation, execution, and training of end users
  • Worked as liaison between business partners and IT implementation team to align ServiceNow with organization IT strategy
  • Generated ad-hoc reports to evaluate specific business requirements
  • Collaborated with stakeholders to define project objectives and criteria
Business Analyst, 06/2014 - 09/2017
Arrowhead Credit Union Highland, CA,
  • Elicited requirements from through stakeholder interviews and customer survey to capture and document overall needs of customer
  • Captured business functional and non-functional requirements in requirement catalogue and ensured requirement documentations are clear and easy to understand to ease process of getting stakeholder approval
  • Acted as gatekeeper managing all change requests received by project team and carried out impact analysis highlighting costs and benefits
  • Analyzed AS-IS process along with requirements and subsequently created TO-BE process working in collaboration marketing and IT units
  • Created business cases and completed relevant project documentation in line with outlined stakeholder requirements and created flow diagrams for requirements processes using Visio
  • Managed migrations to newer Mainframe platforms that included Unisys, IBM, Axway Hitachi systems
  • Created Process Flows, Workflows and Data Flow Diagrams
  • Worked with Design and Test teams to ensure that appropriate testing documentation was created to ensure that delivered solution was in line with requirements
  • Optimized data access and storage to improve performance of analytics systems
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Tableau Developer, 06/2012 - 05/2014
Bahwan Cybertek Group Fremont, CA,
  • Read business user requirements, analyzed data, and designed software solutions in Tableau Desktop based on requirements
  • Built interactive reports and dashboards using Tableau Desktop
  • Analyzed data from various databases and formatted it into graphs using Tableau Desktop
  • Blended data from multiple databases such as MS Excel and Oracle SQL database by assigning primary key from each database
  • Elicited business pain points and established technical and data capabilities
  • Analyzed business requirements and created functional requirements specifications to build and deploy solutions
  • Conducted business stakeholder interviews to identify problems and create business requirements
  • Managed multiple projects with high degree of accuracy and attention to detail
  • Provided reporting, analysis and insights about sales drivers and key revenue performance metrics to support corporate analytics
  • Developed and enhanced reports connecting to single or multiple data sources to improve performance
  • Collaborated with design team to determine and detail overall goals and requirements
  • Translated business requirements into technical requirements
  • Created design specifications to meet functional and business requirements
  • Conducted data modeling, performance and integration testing
  • Designed and developed forward-thinking systems that meet user needs and improve productivity
Bachelor of Engineering: Petroleum Engineering, Expected in
University of Port Harcourt - Rivers State, Nigeria,
Status -

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Resume Overview

School Attended

  • University of Port Harcourt

Job Titles Held:

  • Senior Business Analyst
  • Lead Business Analyst
  • Business Analyst
  • Tableau Developer


  • Bachelor of Engineering

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