Business Process Modelling BRD/Feature Specification Development Business Intelligence Project Management UML/Use Case/User Story Development Data Modeling
Waterfall/Agile Methodologies Solution Assessment and Validation/UAT ETL/Data Warehousing
Senior Business Analyst10/2012 to 10/2015PowerStreamToronto, Canada
Facilitated requirement elicitation and design sessions to develop business requirement documentation (BRD), functional specifications, business operations and information process flows to determine the most viable solution approach and vendor recommendation to meet business outcomes.
Responsible for Gap analysis of existing solutions to support decision analysis around feature enhancements or solution replacement Responsible for development and execution of User Acceptance test strategy to ensure successful solution assessment and validation Represented business needs and requirements to the technical teams and delivered technical solutions working with decision makers, systems owners, vendors, and end users.
Key Accomplishment Highlights Determined and defined the business need and requirements around developing Configuration Management Database (CMDB) used to define the Configuration Items required to support the IT Change Management and Asset Management processes Championed operational budget process improvements by analysing gaps and recommending concrete technical solution resulting in elimination of disjoint and duplicate processes, manual steps and reducing software licensing costs Developed business intelligence framework to resolve unbilled revenue estimation process by conducting data modeling, integrating data from several sources using ETL, and implementing data warehouse solution using SQL and Sharepoint services.
Spearheaded corporate website redesign effort aligned with meeting B2B and B2C requirements, developing functional specifications, vendor RFP and selection of technical solution.
Developed business scope, requirements, functional specifications, and design for an enterprise wide marketing communication platform to support diverse nature of customer notification requirements supporting various business units with different business needs.
Business Systems Analyst/Requirements Manager01/2009 to 08/2012RIMToronto, Canada
Infrastructure Requirements, PMO Office Built, prioritized and managed Product Backlogs to ensure that the team builds the most important features first, includes all the work necessary to complete the project and reflects the current realities of the project.
New Product Development Specialist09/2006 to 02/2009Rogers WirelessToronto, Canada
Acted as a Product Owner at the daily team scrum meetings and created comprehensive functional User Stories and specifications for new products features Led requirements management efforts and aligned priorities for feature enhancements, by liaising with stakeholders across product management, development, engineering, quality assurance, and project management office.
Partnered with Product Management,Development and Quality Assurance teams to ensure solution meets the business requirements and provide the best possible customer experience.
Key Accomplishment Highlights Developed and implemented internal prioritization metrics to streamline feature prioritization process to aid in electing the features to product roadmap.
Supported delivery of new feature and enhancement requests by analysing and defining business and technical scope, priority and execution plan collaborating with internal stakeholders and project management office.
Enhanced provisioning interface product enabling the carrier partners to pre-provision SIM cards by defining technical feature specification, design document, test plan and use case documentation.
New Product Development Responsible for driving next generation feature enhancements of the Multimedia Messaging and Music Store platforms by defining the business requirements and assessing proposed solutions to determine the best solution.
Key Accomplishment Highlights Developed business requirement documentation, service description, use cases and user acceptance test cases (UAT) required for the replacement of the existing Multimedia Messaging Service (MMS) platform and launch a new Mobile Terminated MMS Alerts service.
Developed certification process outlining steps required to qualify the MMS service on new handsets to be launched.
Managed integration efforts of third party Messaging Content Providers into Rogers Premium messaging gateway service.
Developed and executed User Acceptance Test Cases (UAT) which enabled the launch of the Rogers Music store service, a full music track download service completely integrated with Desktop, Mobile Clients and Portable Media Player.
Product Manager/Product Specialist05/2003 to 09/2006Bell MobilityToronto, Canada
Responsible for developing and managing product roadmaps and portfolio of work for Application Content.
Distribution and Event based billing platforms.
Developed business requirements and supported RFP process for evaluation and selection of vendor for content distribution platform.
Managed development & launch of flexible bundling feature liaising with data marketing and IT/IS teams.
Supported content development, submission and distribution process for business development team.
Managed vendor relationships including coordinating technical meetings between content providers, device manufacturers and third party vendors to enable product development.
Education and Training
Bachelor of Science: Computer Science2003York UniversityToronto, CanadaComputer Science
Certified Business Analyst Professional (CBAP) 2015