senior business analyst resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Senior Business Analyst with 11 years of diagnosing process improvements, defining business requirements, and working with cross functional teams to achieve operational efficiencies. Results driven and dedicated employee with integrity, strong work ethic and great leadership skills.

  • Problem-Solving
  • Flexible and Adaptable
  • Self-Motivated
  • Leadership
  • Analytical and Critical Thinking
  • Decision Making
  • Multitasking Abilities
  • Data analysis
  • Business Process Mapping
  • Workflow Analysis
Work History
10/2018 to Current Senior Business Analyst Db Schenker | Reno, NV,
  • Maintained positive relationships with cross functional teams
  • Implemented integration between internal and external programs that eliminated 95% of manual process
  • Provided customer and administration services including passwords resets, creation of user accounts, user permissions and administrative settings for two applications
  • Interfaced with customers and developers to diagnose problems and implement solutions
  • Analyzed and troubleshot integration issues related to system configuration, data and workflows
  • Participated in requirements gathering sessions and translated client requirements
  • Provided training to end users on new and updated system functionality and software
04/2016 to 10/2018 Broker Services Consultant UnitedHealthcare | City, STATE,
  • Created and maintained policy and procedures documents relating to system enhancements and workflow updates
  • Collaborated with project team to identify and prioritize new concepts for development and launch
  • Lead Novations project in delivery of adding 586k new appointments to producers records
  • Performed ad hoc deep-dive analyses for specific business problem
  • Conducted data system studies to prepare documentation and Scope of Procedures
  • Carried out user acceptance testing (UAT) and post acceptance testing (PAT) to confirm enhancement accuracy
07/2010 to 04/2016 Broker Services Senior Analyst UnitedHealthcare | City, STATE,
  • Identified gaps in processes and implemented immediate and long-term solutions
  • Produced business requirements for system enhancements and assisted with test case writing
  • Analyzed complex issues to determine root cause and provided solutions to rectify
  • Developed and maintained defect logs for known issues. Actively communicated defects to project team to implement fixes
  • Used knowledge of defect trends to create value-added solutions resulting in reduction of processing time from 40 hours per week to 5 hours twice monthly
  • Conducted on site professional training and mentoring for new hires and external vendor partners
Expected in 06/2001 High School Diploma | Osseo Senior High School, Osseo, MN GPA:

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Resume Overview

School Attended

  • Osseo Senior High School

Job Titles Held:

  • Senior Business Analyst
  • Broker Services Consultant
  • Broker Services Senior Analyst


  • High School Diploma

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