Senior Business Analyst with over 15 years in the software industry analyzing design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) and Agile methodologies. Seeking a challenging position using strong analytical and problem-solving skills to facilitate healthy communication between the client and IT department. Core Qualifications Business process improvement Advanced problem solving abilities Forecasting and planning Critical thinking Business systems analysis Decisive Business requirements matrixes Superb communication skills Functional requirements Scope and project definition Requirement tracing Project management Integrated Reporting Information Budgeting System (IRIS) User acceptance testing Technology architecture analysis Advanced Excel modeling
RUP, Waterfall, Agile, Scrum Testing
Tools - Quality Center, Test Director
Business Modeling Tools - Microsoft Visio, RequisitePro Change Management Tools - Quality
Center, Test Director, Load Runner Project Management - Microsoft Project, Microsoft
Analysis & Design - Use Case Design, Processing Flows (Mapping), Requirements Gathering,
Functional Matrix, Business Rules Definition Analysis Flows
Application Software's - MS Office 2000/XP Professional, MS FrontPage, MS Outlook
Database - MS Access, Oracle, SQL Server.
SprintJuly 2010Senior Business Analyst Overland Park, KS
Current As part of the 3G RAN planning and Analysis group was involved in the consolidation, building and maintenance of Play Book data for the Network Vision project.
It provides a record of data for each and every tower that needed to be upgraded with new equipment contracted to the three OEM's (Samsung, Lucent and Ericsson).
All the existing tower info and proposed upgrades by OEM's is consolidated into a single playbook database.
We provided an interface for the database through which the RF Engineers would be able to retrieve or update the tower info based upon the 5 year plan and priorities of the markets.
We also provided a BI through MSI through which we were able to generate the reports and dashboards for the higher level management to get them on a weekly or monthly status of the project.
Facilitating JAD sessions with business users to elicit detailed business requirements.
Documented process flows and developed requirements for functional improvements and enhancements.
Interacted with Business and Enterprise users and gathered requirements for building the database and generating reports.
TSD (Technical Specification Documents) were created by me to map out the flow of data between existing system and other systems while it was being processed before it was sent to the data repository for final storage.
Liaison between Business and IT stakeholders and obtain sign off's on key Business Requirement Documents, GAP documents, Functional specifications, Process models.
Blue Cross Bliue Shield Of KansasMarch 2009 to June 2010Senior Business Analyst Topeka, KS
to to and Requirement Traceability matrices.
Manipulated data using pivot tables, pivot charts and macros.
Identified process boundaries and determined opportunities to automate processes and functions.
PMO support / Issue resolution and periodic status reports for management(weekly, bi-weekly and monthly).
Developed metrics used to determine inefficiencies and areas for improvement.
Performed the user acceptance testing (UAT) and Functional Testing of the project and raised concerns, cautions and notified development teams through UAT results.
Membership Finance is a complete application that handles billing, Invoice generation, payments, claims, eligibility, report generation and accounting needs of the BCBSKS customers.
The current application is being developed using latest Java technologies and framework.
There are features for handling the different BCBSKS products and options for the customer.
Once a customer is enrolled in to a plan, he/she is identified by a PA ID and PA ID's are tied to a group through Category Group ID which in turn tied to an Invoice for billing purpose through MPN (Master Policy Number) and bill sequence ID.
The payments can be made in many different ways.
Every step and changes in the process is thoroughly documented for audit trail purpose.
Policies for a Group of customers are also handled.
Process for Claims, notification and Refunds are inbuilt in to the application.
Manage project changes in an Agile environment.
Coordinated and facilitated the documentation of business requirements and scoping of requirements across multiple business units.
Translated the business requirements into various functional documentation, use cases, flowcharts, and other process flows.
Work directly with developers and designers to ensure requirements are met.
Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner.
Worked as a liaison between technical teams and the various business units.
Assisted in enforcement of project deadlines and schedules.
Consistently delivered high-quality services to our clients.
SprintOctober 2000 to October 2006Senior Systems Analyst / Developer Overland Park, KS
Sprint Sites Application Information Management (AIM) is a one stop web based java /J2EE application serving Sprint in order to maintain the Tower Sites info, Collocators Info and Contacts Info and at the same time meets the needs of other external carriers to collocate their equipment on the Sprint Towers across the country on a lease basis and invoice them for the period of the lease.
The various modules involved with this application are Applications, Sites, Collocators, Contacts, Finance, Administration and Field Administration.
Responsible for creating and reviewing customer business requirements, functional.
Wayne State University1997Master of Science: Computer EngineeringDetroit, MI, USA1995 specifications, project schedules, documentation and test plans. Work along with the business clients to define the process flows and define the scopes needed for the launch of the release. Take part in the user meetings and help the devloper's team to route in the right direction. Worked on the System feature/High level and detailed design deliverables. Planned and managed customer application deployment and testing processes and procedures. Responsible for status reporting, client communication & coordinating with the project team for timely completion and quality maintenance of projects. Sprint Overland Park, KS Senior Application Analyst / Developer Premiere is an n-tier CRM application used by all the call center representatives through out the Sprint Call centers located around USA . This mainly consists of modules like Container, Activations, Maintenance, Loyalty, Equipment Collections and Case Management which help the representatives in serving the various needs of the Customers like activating a new phone , picking a service plan, changing a service plan, bill payments, case management, Handling the collections, Shipping of the equipment and various other needs for the business as well as the non business customer base. Performed systems analysis to address information systems issues. Met with department leaders and end users to discuss and document current issue and gather requirements for future systems needs. Researched new technologies and calculated future needs to achieve accurate capacity planning. Documented process flows and developed requirements for functional improvements and enhancements. Translated the business requirements into various functional documentation, use cases, flowcharts, and other process flows. Work directly with developers and designers to ensure requirements are met. Implemented ITIL based support system for incident management, problem management, change management and configuration management. Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner. Worked as a liaison between technical teams and the various business units. Assisted in enforcement of project deadlines and schedules. Computer Engineering