Senior Business Analyst Resume Example
- https://www.linkedin.com/in/rouel-deleon-51a1836/
Perceptive Senior Business Analyst with 13+ years driving successful business processes for various companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Provide valueadded guidance and support to users at all organizational levels by bridging the languages of business and technolgy and building top caliber IT collaborations.
Benefits Administration Budgeting Business Analysis Database Administration Customer Service Forecasting Project Management Marketing Materials | Organization Microcomputers Operating Systems Payroll Processing Risk Assessment Software Development Technical Support Verbal/Written Communication |
Aetna Inc. – Harrisburg , IL
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Streamlined techniques to support agile methodology implementations.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Fis – Wales , WI
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Responsible for providing oversight for IT projects.
- Produced deliveralbes to support business objectives.
NCR – City , STATE
- Quested POS customer service and technical support team of a $55 million software company (Stadium/Arena POS version of Aloha).
- Oversaw deployment and implementation of software update to meet latest PCIDSS requirements.
- Produced end user manuals, system documentation, online help, intranet and internet sites, technical marketing materials, documentation plans and design description.
- Ensured proper system documentation, inventory, SOP and policy creation.
- Manage the delivery of multiple products simultaneously.
- Performed essential business analysis, including interviewing clients and creating use cases, design, development, implementation and evaluation of technical instructional materials.
- Provided training, troubleshooting and support for full integration of all aspects of event based operations.
Hotsauce Technologies – City , STATE
- Managed deployment and implementation of software update required for PCIDSS compliance.
- Collaborated with Team to complete Gap Analysis, Security Architecture Review, Risk Assessment, Host and Network review and validation, policy and procedure review and development and strategy recommendations.
- Developed and taught computer software training classes to 1000+ end users for a wide variety of POS applications.
- Provided Tier 2 Network and Web support/administration for LAN hardware/software configuration, design, and installation of 700+ client networks throughout North America.
- Consulted with customers to determine and review hardware, software, system functional specifications and obtain initial customer signoffs prior to implementation.
- Managed deployment and implementation of software update required for PCIDSS compliance.
- Led team which completed Gap Analysis, Security Architecture Review, Risk Assessment, Host and Network review and validation, policy and procedure review and development and strategy recommendations.
- Developed and taught computer software training classes to over 1000+ end users for a wide variety of POS applications.
- Performed analysis and evaluation of operations to ensure program effectiveness and compliance with performance objectives.
Continuing education
NFL: NY Jets/NY Giants, Met Life Stadium NFL: Seattle Seahawks, Century Link Stadium NCAA: University of Alabama NBA: Philadelphia 76'ers, Wells Fargo Center NBA: Indianapolis Pacers, Bankers Life Fieldhouse NHL: Buffalo Sabres, Key Bank Center Tropical Smoothie Cafe Pilot Live Nation/Ticketmaster Amphitheaters Managed IT projects. Developed WBS of projects
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Resume Overview
School Attended
- Seattle Pacific University
Job Titles Held:
- Senior Business Analyst
- Senior Product Owner
- Technical Support Analyst (Tier 3)
- Technical Operations Analyst (Tier 2)
Degrees
- Bachelor of Arts : Business Administration
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