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Senior Analyst Resume Example

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SENIOR ANALYST
Summary
My goal is to work for a company that has strong core values, works with integrity and believes in great customer experience for both internal and external customers. I'm a detailed oriented, proactive, resourceful and self-motivated Sales Operations Senior Analyst. I have a strong work ethic, professional demeanor and a team player with great initiatives. I embrace new challenges that result in the enhancement of customer experience, business performance and profitability. I have a passion and a commitment to excellence with everything I am assigned to do and I do it with integrity. Thank you for your interest and consideration and I look forward to hearing from you.
Skills

Microsoft Office Suite, MapPoint, Project Management, Process Improvement, Computer Skills, Data Analysis, Detail Oriented, Event Planning, Fast Learner, Operations, Records

Management, Reporting, Strategic Planning, Team Player, Networking, Team Building, Sales

Support, General Office Skills,

Accomplishments

Project Planning

  • Led the GA/AL Region in the successful launches of a new sales market in South Georgia and a new National Retailer in the GA/AL Region
  • Led the GA/AL Indirect Channel in the initial Apple launch
  • Streamlined internal distribution documents which reduced the amount of time field staff needed to complete and the need for additional information
  • Restructured an internal approval process which reduced location request approval time from an average of 14 days down to 4 days
  • Created a distribution funnel spreadsheet that tracked the status of every request, updated daily and communicated weekly to leadership

Experience
Senior Analyst Jul 2014 to Current
 Verizon Wireless － Alpharetta, GA
  • 2003 Core Value Award, September 2003 Awarded by the GA/AL Region President for supporting the Indirect Channel by filling a National Account Manager position and training the new Account Manager during a 9 month period while still performing my own job duties.
  • 2005 We Never Stop Working for You Award, October 2005 Awarded by the GA/AL Region President for assisting the Indirect Sales Channel in winning an internal sales channel initiative challenge.
  • 2008 Winner Circle Award, March 2009 Nominated by the Sales Operations AD and the Director of Indirect for the successful launch of a new sales market in South Georgia in 2008.
  • Non sales position roles need to be nominated by a Leadership member in order to be considered for this award.
  • 2012 Winner Circle Award, March 2013 Nominated by the Sales Operations AD for helping to streamline the internal Local Agent distribution approval process from 10 to 14 days down to 4 to 5 days.
Senior Analyst Aug 2006 to Jun 2014
 Verizon Wireless － Alpharetta, GA
  • Managed Local Agent Market Development Funds and Co-Op Distribution and Processed Monthly Accruals working closely with the South Area Legal and Finance teams Maintained the Monthly Door Count Report for the Region and the Commission Web Tool database for both Local Agent and National Retailer locations Supported New Product Launches and Channel Initiatives to help drive sales and increase market share Monitored contract, signage and internet compliance and worked with the South Area Operations and Legal teams accordingly Worked closely with cross functional teams as needed such as South Area Operations team, Legal, Marketing, Merchandising, Network, Real Estate, Retail teams.
Administrative Assistant Dec 2004 to Jul 2006
 Verizon Wireless － Alpharetta, GA
  • Provided support to the Indirect Director and a sales team of 37 in managing operational work flow Participated with planning both Local Agent and National Retailer Meetings / Events Completed PowerPoint templates used for business reviews Coordinated all department functions for team of 37 employees Created daily, weekly and monthly productivity / performance reports for the channel Created and maintained detailed administrative and procedural processes to improve efficiency Managed daily office operations and work flow, developed and maintained KPI spreadsheets for leadership, maintained Local Agent files and Indirect Channel communications.
Administrative Assistant - Indirect District Manager Feb 2001 to Nov 2004
 Verizon Wireless － Birmingham, AL
  • Pulled data and created daily, weekly and monthly reports and presentations Managed daily office operations and work flow, developed and maintained KPI spreadsheets for leadership, maintained Local Agent files Processed all incoming and outgoing correspondence Created PowerPoint presentations used for business reviews Assisted Indirect Agents with System Conversion and Billing Enhancements / Issues, Merchandising, Signage, processed new location requests and setup, Commission Discrepancies, Customer Issues Coordinated and planned quarterly Local Agent meetings and team meetings as needed.
Closing Manager / Executive Assistant Feb 1997 to Jan 2001
 Karen Miret / ReMax － Port Saint Lucie, FL
  • Coordinated showing appointments for prospective buyers and provided sellers with weekly updates Communicated with buyers / sellers regarding home and loan status throughout the sales process Coordinated home inspection repairs between sellers and contractors Verified that the legal formalities were completed prior to closing dates Coordinated with lenders, attorneys, title companies, contractors and inspectors for successful closings Reviewed HUD1 with buyer / seller prior to closing and attended all closings Developed an excellent rapport with real estate agents, mortgage lenders, title companies to expand opportunities for future growth.
Education and Training
Associate of Science, Business Administration / Accounting Roger Williams College － Bristol, RI Business Administration / Accounting
Additional Information
  • Awards 2000 Top Real Estate Administrative Assistant Award, December 2000 First recipient of the Top Real Estate Administrative Assistant Award in St. Lucie County FL. The winner of this award was determined by vote by the Real Estate Agents in St. Lucie County.
Skills
Accounting, Accruals, administrative, streamline, AD, Billing, closing, Conversion, Data Analysis, database, Detail Oriented, Event Planning, filling, Finance, Functional, Funds, General Office, inspection, Inventory, Team Building, Leadership, Legal, Director, managing, market, Marketing, Market Development, Meetings, Merchandising, Excel, Microsoft Office Suite, office, PowerPoint, PowerPoint presentations, Network, Networking, Pivot Tables, presentations, processes, Process Improvement, Project Management, Fast Learner, rapport, Real Estate, repairs, Reporting, Retail, Sales, Sales Support, Self Starter, spreadsheets, Strategic Planning, Team Player, Treasury
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Resume Overview

Companies Worked For:

  • Verizon Wireless
  • Karen Miret / ReMax

School Attended

  • Roger Williams College

Job Titles Held:

  • Senior Analyst
  • Administrative Assistant
  • Administrative Assistant - Indirect District Manager
  • Closing Manager / Executive Assistant

Degrees

  • Associate of Science , Business Administration / Accounting

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