Security Patrol Officer Resume Example Kaiser Permanente

SECURITY PATROL OFFICER

Summary

Motivated to apply education and determination to enhance organizational operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in MS Word, Excel, and Powerpoint with advanced interpersonal abilities. Talented team leader offering 7+ years of success in high pressure environments. Strategic thinker who has proven the ability to build effective teams and conquer difficult task. Committed to identifying and leveraging opportunities for growth. Bachelors in Business Administration - Supply Chain and Operations.

Skills

Expert in Excel and powerpoint
Data Driven approach to problem solving
Support timely and/or urgent data requests

Book knowledge of inventory modules and/or ERP Systems
Former collegiate athlete, willingness to learn, lead, and grow within an organization

Experience

11/2018 to Current

Security Patrol OfficerKaiser Permanente － Walnut Creek, CA

Supported positive relationships between hospital leaders, patients and visitors by demonstrating courteous and cooperative behavior when interacting with medical staff and visitors.
Answered calls and complaints while providing exceptional security services to improve and enhance quality of the patient (client) experience.
Achieved cost-savings by developing functional solutions to operational problems.
Improved customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Maintained updated relevant knowledge through continuous onsite & offsite training and virtual education.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

06/2017 to 12/2018

Sales Associate Team LeaderThe Walking Company － Walnut Creek, CA

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Helped average of 85-150 customers per day by responding to inquiries and locating products.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained some new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Prepared cash deposits up to $2000 with zero discrepancies.
Processed orders through system and coordinated product deliveries.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Sold various products by explaining unique features and educating customers on proper application.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

09/2013 to 08/2016

Sales AssociateFootlocker － Concord, CA

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Communicated with customers about product offerings, including policies, restrictions and refund policies.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove sales of and promoted products by applying proactive nature, knowledge of customer preferences and active listening skills.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Assisted customers by finding needed active wear clothing and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Education and Training

2020

Bachelor of Arts: Business Administration- Supply Chain & OperationsCalifornia State University - East Bay － Hayward, CA

2014

High School DiplomaConcord High School － Concord, CA

Accomplishments

Earned a full ride scholarship to the University of Alaska Fairbanks
Honor roll 3 out of 5 semesters
Recognized as most reliable employee during COVID-19 pandemic

Resume Overview

Companies Worked For:

Kaiser Permanente
The Walking Company
Footlocker

School Attended

California State University - East Bay
Concord High School

Job Titles Held:

Security Patrol Officer
Sales Associate Team Leader
Sales Associate

Degrees

Bachelor of Arts : Business Administration- Supply Chain & Operations
High School Diploma

Security Patrol Officer Resume Example

Resume Score: 80%

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