Level of Government Clearance: TS SCI with CI Poly
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Experienced Computer Hardware Technician and Software Tester with over 2 years of experience in . Excellent reputation for resolving problems and improving customer satisfaction.
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems.
Proficient Hardware Technician with strong system repair and debugging skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level computer hardware knowledge and 2 years of experience.
Expert Operator experienced in server monitoring, troubleshooting and technical support. Installs updates, checks permissions and verifies operational details. Detail-oriented and systematic with organized approach and positive attitude.
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- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Reported suspicious activities and persons to law enforcement.
- Authorized entrance papers and granted or denied entrance to building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Supported test review, defect control and configuration management within delivery pipeline.
- Collaborated with QA team to test software quality through manual and automated testing.
- Defined, created and controlled testing environments for successful software deliverables.
- Translated and reviewed foreign language documents and identified and extracted information.
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Assessed needs of local area residents and imparted information through presentations and written documents to improve conditions and relations.
- Reviewed work of other linguists for accuracy of content and quality of written expression.
- Maintained case history records and prepared reports.
- Conducted social research.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Performed extensive research in [Language] and [Language] to validate data.
- Answered calls and emails at company's ( Training Center) help desk, assisting employees , customers and students with troubleshooting computer issues.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Helped streamline repair processes and update procedures for support action consistency.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.
- Continuing education in Information Technology
- Received Network + Certificate
Northern Virginia Community College Network +Certificate.
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School Attended
- Mualan Jami High School
- Northern Virginia Community College
Job Titles Held:
- Security Officer
- Software Testing
- Military Linguist
- Computer Technician
Degrees
- High School Diploma
- Associate of Applied Science
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