Security Officer Resume Example Allied Barton Security

SECURITY OFFICER

Summary

Skilled customer service oriented security professional committed to addressing customer concerns with speed, accuracy to customer and industry satisfaction.

Highlights

High customer service standards
Dedicated to process improvement
Conflict resolution proficiency

Devoted to data integrity
Strong problem solving ability

Accomplishments

Sales training program for Frito Lay inc.

Customer service training program for CheckFree Corp.

Exceeded corporate target for customer satisfaction for 12 months in a row.

Experience

Security Officer11/2011 to CurrentAllied Barton SecurityMesa, AZ

My assignment out of the Tempe office is building security and customer service for the Digital Reality Inc property in Tempe AZ.
Duties include customer service, front desk reception, access control to the building, and the safety and security of the employees working in the account.

Security Officer05/2009 to 11/2011SOS Security IncorporatedTempe, AZ.

My assignment out of the Tempe office was building security and customer service for the Chandler Verizon Wireless call center.
Duties include customer service, front desk reception, access control to the building, and the safety and security of the employees working in the account.
The assignment out of the Chicago, IL office was on site security for the Leo Burnett building in down town Chicago.
Duties include client reception and customer service, phone reception, access control to the building, and the safety and security of guests and employees working in and around the property.

Security Officer10/2008 to 05/2009Diamond Detective AgencyChicago Heights, IL

Hotel 71 2nd shift loss prevention officer.
Special attention to guest reception and hospitality services, safety awareness, routine surveillance of site perimeter and access control. New officer training, general office duties, including log maintenance and data entry.

Security Officer07/2007 to 10/2008G4S WackenhutWestchester, IL

Field duties for multiple area accounts including customer and client service, account supervisor and routine roving safety and security patrols.
Property safety and security, alarm monitoring, general offices duties, and report documentation.

Security Control Room Operator05/2006 to 06/2007G4S WackenhutSan Francisco San Ramon, CA CA.

Client and client customer relations, front desk reception, and roving patrol.
As a control room operator my duties included: security officer dispatching, emergency phone reception, customer information for both national and global customers.
Monitor on-site and executive home alarms.
Monitor executive vehicle radio traffic and duress alarms.
Monitor site perimeter access, safety, security, report documentation and data entry.

Security Officer09/2005 to 05/2006Allied Barton Security ServicesOakland, CA

account assigned; Southern Wine and Spirits, post 1 and 3 gates.
Responsibilities include but not limited to: Client and Customer relations, traffic control for deliveries at gates, manifest review, and accurate delivery logs.
Routine roving safety and security patrols, alarm monitoring, and report documentation.

Security/Loss prevention Officer04/2005 to 09/2005United Protection ServicesFremont, CA

Loss prevention officer for multiple accounts including weekend vehicle route patrol officer, safety officer for community pool during the summer months, and in-store security officer at Old Navy account.
Responsibilities include but not limited to building perimeter security, customer service, safety and security.

Payment Research Associate08/2002 to 01/2005CheckFree CorpPhoenix, AZ

customer service, financial data entry, problem assessment and resolution, multiple phone line operation, maintaining both productivity and service quality goals.

Pharmacy Technician02/1999 to 05/2002Sunscript PharmacyTempe, AZ

Responsibilities include, but not limited to: Patient and medication order data entry, medication preparation, error detection and correction, pharmacy inventory, I.V.
and emergency kit preparation, bio-hazardous material handling and disposal, customer service, and general clerical duties.

Education

High School diploma: General Education1983Washington High schoolFremont, CA, USA

Completed required courses.

Certification of completion: Nursing Assistant1984Naval School of Health and ScienceSan Diego, CA, USA

Completed military training course and received certification to work in a hospital setting.

Certification of completion: Sales Force Training1991Frito Lay IncPhoenix, CA, USA

Company sales and retail management course for all route salesmen.

Certification of completion.: Customer Service Training2002CheckFree CorpPhoenix, AZ, USA

Completed the company training course for call center customer service and payment research program

Skills

Call center phone reception, Guest relations, Customer service, Data entry.

Resume Overview

Companies Worked For:

Allied Barton Security
SOS Security Incorporated
Diamond Detective Agency
G4S Wackenhut
Allied Barton Security Services
United Protection Services
CheckFree Corp
Sunscript Pharmacy

School Attended

Washington High school
Naval School of Health and Science
Frito Lay Inc
CheckFree Corp

Job Titles Held:

Security Officer
Security Control Room Operator
Security/Loss prevention Officer
Payment Research Associate
Pharmacy Technician

Degrees

High School diploma : General Education 1983
Certification of completion : Nursing Assistant 1984
Certification of completion : Sales Force Training 1991
Certification of completion. : Customer Service Training 2002

Security Officer Resume Example

Resume Score: 90%

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