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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Bi-lingual experienced professional in the customer services industry. Trained to provide high quality customer service and fulfill customer expectations. Quick learner and strong at adapting to different environments. Strong communication skills and able to communicate with different groups.  Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Certified Security Guard with the expert training and problem solving tools necessary to serve and protect. Experienced in the nightclub scene.Undercover behavioral detection officer well-versed in identifying potential risks and using common sense in high-stress situations.
Skills
  • Security Guard License
  • Superior customer service
  • Behavioral detection officer training and certification.
  • Undercover security experience
  • Stationary surveillance
  • Risk analysis training
  • MS Office proficiency
Work History
Security Officer, 2016 - Current
Veterans Health Administration Clarksville, ,
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Screened all passengers, crew members and employees for weapons and contraband.


Attractions attendant, 03/2015 - 2016
Great Wolf Lodge Scottsdale, , Operation of attraction vehicles and responsible for guest accommodations, safety and overall experience. Responsible for metal detection screening prior to guests taking part in the outdoor attraction in order to maintain the safety of guests and their personal items.
Food & Beverage Host, 03/2010 - 08/2012
Fedex Cross Border Belgrade, ,
  • Resolve guest challenges by using multiple resources to offer creative and appropriate solutions.
  • Provide excellent Guest Service Experience by utilizing my Disney knowledge and resources available to make a seamless experience.
  • Create Guests' experience by assisting with their transportation, dining reservations, recreation, points of interest, shopping needs and Theme park tickets admissions.


Package Handler, 03/2008 - 06/2009
Ace Parking Management, Inc. The Woodlands, TX,
  • Maintained records of completed jobs and reported any cargo discrepancies.
  • Loaded and unloaded packages and parcels on and off trucks and planes.
  • Ensured safety policies and procedures regarding the handling and stacking of the boxes were followed.

Cashier, 06/2007 - 01/2008
Pollo Tropical City, STATE,
  • Welcomed customers with proper verbiage and probing for their food orders politely Monitored consistently the food quality and service quality of orders being served Assisted with cashiering responsibilities including; daily cash reports, deposit & general teller duties.
Languages
Bilingual English/Spanish
Education
Associate of Arts: General Studies, Expected in
-
Valencia College - Orlando, Florida
GPA:

High School Diploma: , Expected in 2007
-
Celebration High School - Celebration, FL
GPA:
Certifications
  • D-class licence certified
  • Behavioral Detection Officer Certification

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Resume Overview

School Attended

  • Valencia College
  • Celebration High School

Job Titles Held:

  • Security Officer
  • Attractions attendant
  • Food & Beverage Host
  • Package Handler
  • Cashier

Degrees

  • Associate of Arts
  • High School Diploma

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