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Security Officer Resume Example

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SECURITY OFFICER
Professional Summary

Competent and attentive Security Officer with numerous years of experience in hospitality scene. Able to remain on high alert at all times and maintain excellent coverage of highly and densely populated events. Quick and agile individual with strong critical thinking capabilities.

Reliable wheeled vehicle mechanic with over six years of experience working in a fast-paced environment performing electronic and mechanical troubleshooting and repair. A great multi-tasker with excellent communication and supervisory skills. Areas of expertise include scheduled services and wheeled vehicle recovery.

Restaurant Manager with expertise in general operations management, staff development and training, recruit and vendor communications. Highly proactive with six years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management, and front-of-the-house operations.

Restaurant server with over ten years in the food and beverage industry. Casual dining expert, possessing a dynamic presence and flare to enhance and ensure memorable guest experiences.

Skills
  • Stationary surveillance
  • Emergency management
  • Theft prevention training
  • Background investigations
  • Conflict resolution techniques
  • Emergency response
  • Military experience
  • Government security clearance
  • Superior customer service
  • Supply Management
  • Staff Scheduling
  • Teamwork and collaboration
  • Passion for customer experience
  • Strong work ethic
  • Guest relations professional
  • Microsoft excel
  • Attention to detail
  • Equipment maintenance
  • Hoist and crane operations
  • Food safety procedures

Work History
May 2019 - CurrentSecurity OfficerEncore Boston Harbor - Everett, MA
  • Collaborated with area law enforcement(Gaming Enforcement Unit) and preliminary investigators to support and coordinate investigations.
  • Authorized temporary access as well as granted or denied entrance to back of house operations.
  • Minimizes opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.
  • Responds to emergency situations, and/or relays critical information via radio to coordinate solutions to same; informs outside agencies, at the direction of Shift Management, of any unusual or suspicious situations on property.
  • Delivers and maintains a Forbes standard level of property-wide service and satisfaction.
  • Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with state and federal gaming regulations.
  • Interacts with guests and team members in a positive, professional manner.
  • Ensures safe transportation of moneys; assisting in the opening and closing of the gaming tables, as well as deliverance of gaming chips to and from gaming tables.
Jun 2012 - Apr 2019Wheeled Vehicle Mechanic (91B)United States Army - Fort Carson, CO
  • Mentored and trained servicemembers to the fullest of their potential
  • Kept accountability and tracked a squad of up to 10 personnel
  • Prepared daily, weekly, and monthly service reports for Maintenance Control Officer in command
  • Identified and resolved equipment and inventory shortages
  • Inspected damaged vehicles to estimate repair costs and calculate deductibles
  • Maintained 100% accountability of all assigned equipment worth more than $900,000
  • Ensured all vehicles were up to schedule on repairs and maintenance
  • Patrolled designated coverage areas and evaluated terrain for defensive use
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical gear for battle scenarios
  • Established and performed field communication operations
  • Performed all basic soldiering responsibilities
Jul 2011 - May 2012Restaurant ServerRock Bottom Restaurant & Brewery - Boston, MA
  • Checked identification to enforce age requirement for alcoholic beverages
  • Received frequent guest compliments for going above and beyond normal duties
  • Engaged in suggestive selling and other sales techniques
  • Mentored and trained all new team members
  • Provided extensive information about menu items while maintaining special restriction in orders while demonstrating thorough knowledge of aforementioned menu items
  • Handled patron complaints with poise and grace, immediately resolving issues unless the manager on duty was specifically needed or requested
  • Offered enthusiastic and personable service to all guests and patrons
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Jul 2006 - May 2012Restaurant ManagerTexas Roadhouse - Everett, MA
  • Scheduled and assigned daily work and activities for staff
  • Manage a staff of up to 50 team members at a time
  • Maintain accountability, punctuality, and productivity of staff in a high volume restaurant
  • Account, balance, and turn in restaurant sales of up to $30,000 on a busy shift
  • Work with the team to ensure the happiness and satisfaction of 500 to 1,000 guests per night
  • Train and mentor all new incoming team members
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Prepared for and executed new menu implementations
  • Led and directed team members on effective methods, operations and procedures
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Education
May 2003High School DiplomaEverett High School | Everett, MA
Some College (No Degree)University of Maryland University College | Camp Humphrey's (South Korea Campus)
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Resume Overview

Companies Worked For:

  • Encore Boston Harbor
  • United States Army
  • Rock Bottom Restaurant & Brewery
  • Texas Roadhouse

School Attended

  • Everett High School
  • University of Maryland University College

Job Titles Held:

  • Security Officer
  • Wheeled Vehicle Mechanic (91B)
  • Restaurant Server
  • Restaurant Manager

Degrees

  • High School Diploma
    Some College (No Degree)

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