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Security Guard,ambassador,guide Resume Example

Resume Score: 80%

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SECURITY GUARD,AMBASSADOR,GUIDE
Professional Summary

Communicative Security Guard with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Keep detailed logs and records. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds. Defensive Security Guard with in-depth knowledge of CA law and order. Capable of working flexible hours and in extreme weather conditions. Talented at keeping personnel, building and equipment secure. Safety-conscious Security Guard with excellent communication skills and eye for detail. Physically dexterous with ability to monitor premises through advanced security cameras. Adept at handling and resolving conflicts professionally. Focused, detail-oriented Security Guard with more than 4 years protecting corporate assets and maintaining safety.

Skills
  • Legible report writing
  • Keen observer
  • Security operations experience
  • Safety and security
  • Brand awareness
  • Physical stamina
  • Wireless technology
  • Customer service
  • Communication skills
  • Reporting skills
Work History
Security Guard,ambassador,guide | 10/2017 to 01/2020
Museum Of Ice Cream - San Francisco, CA
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Responded quickly to emergency situations, typically within [Number] minutes of alarm sounding to assess and deflect issues.
  • Checked identification of all persons entering facility
  • Dealing with drug/mental person's while not bothering guests inside
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary.
  • Monitored employee activities, confirming compliance with security regulations.
  • Provided excellent service to guests and employees.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Resolved complaints and issues involving both guests and employees.
Security Officer | 04/2016 to 01/2018
Security Associates LLC - Oakland, CA
  • Authorized entrance papers and granted or denied entrance to building.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Monitored and authorized entrance and departure of [Number] employees and visitors daily.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Cashier | 03/2014 to 05/2016
Big Lots - Richmond, CA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
Berkeley High School - Berkeley, CA | High School Diploma06/2010
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Resume Overview

Companies Worked For:

  • Museum Of Ice Cream
  • Security Associates LLC
  • Big Lots

School Attended

  • Berkeley High School

Job Titles Held:

  • Security Guard,ambassador,guide
  • Security Officer
  • Cashier

Degrees

  • Berkeley High School - Berkeley , CA | High School Diploma

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