Qualified with 12+ years in fast paced customer service and call environments. Personable and professional under pressure. Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Driven to exceed goals and build long term relationships with customers. Deliver positive experiences through high quality customer care. Excellent communicator with in a demanding environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care. Customer service professional. Skilled in customer relations and establishing rapport with clients. Self Security Guard who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions.Motivated with exceptional communication and computer capabilities. Friendly at working in diverse retail and customer service environments.Surveillance expert highly skilled in responding to emergency situations and providing crisis intervention.
*Interior and exterior patrol
*FOLLOW ALL POLICIES RULES AND REGULATIONS
PROFESSIONAL AT ALL TIMES
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Answered alarms and investigated disturbances.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Issued security badges and visitor passes to all guests.Investigated calls and complaints involving fire, theft, accident and hazard reports.Checked passes and credentials of persons seeking to enter the property.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Continuously monitored security cameras and fire, building and alarm systems.Checked and secured building entrances.Monitored access control systems, including CCTV systems.Immediately reported fires, accidents and other safety hazards.Patrolled buildings, facilities and perimeter areas to prevent damage to property.Communicated with supervisors regarding any issues that occurred while on duty.Enforced all building rules and regulations in government facilities.Acted as first responder for medical emergencies, included incoming calls and code red situations.Greeted tenants and guests as they entered and left the property.Maintained order, responded to emergencies and enforced federal and local laws.Patrolled the premises regularly to ensure safety of employees and visitors.Called and coordinated with police, fire and EMT services.
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Placed special orders and called other stores to find desired items.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
CLASS B COMMERCIAL BUS OPERATOR SERVICING MAJOR BUS STOPS AND LOCAL BART STATIONS. COLLECTED CASH FARES, ISSUED TRANSFERS, GAVE ROUTE INFORMATION, ANSWERED QUESTIONS, DEALT WITH DIVERSE SITUATIONS,Communicated with supervisors regarding any issues that occurred while on duty.Called and coordinated with police, fire and EMT services WHEN AN EMERGENCY OCCURED ON OR OFF THE BUS. ENFORCED RULES AND REGULATIONS WITH PASSENGERS ABOARD MY VEHICLE. PERFORMED DAILY VEHICLE INSPECTIONS, MULTI TASKED AND PIORITIZED SITUATIONS. FOLLOWED A FIXED ROUTE, INSURED SAFE DRIVING TO ALL MY PASSENGERS.
SAME DUTIES AS ABOVE
ANSWERED CALLS EMERGENCY AND NON; RESPONDED TO CALLS SENT OTHER GUARDS TO CALLS; ENSURED SAFETY TO SUMMIT HOSPITALS ER DEPT; ASSIGNING PATIENTS AND VISITORS BADGES ;LOOKING UP PATIENTS IN THE COMPUTER; MAKING PHONE CALLS; OFFICE WORK TYPING,FAXING, FILLING OUT REPORTS; DAR OF ALL ACTIVITIES AND EVENTS ON MY SHIFT, TO BE HANDED DOWN TO NEXT SHIFT OR SUPERVISORS; CALLED POLICE WHEN THERE WERE EMERGENCYS; ESCORTED VISITORS AND EMPLOYEES; PATROLLED PARKING AREAS ;USED TEN CODES TO COMMUNICATE TO OTHER OFFICERS AND MANAGERS ;PRIORITIZED ALL INCOMING CALLS AND DIRECTED TO THE APPROPIATE PERSONS; MULTI TASKED MANY JOBS AT ONCE; STAYED CALM AND CURTEOUS IN ALL SITUATIONS; ALWAYS PROFESSIONAL WITH A SMILE.
CURRENTLY IN SCHOOL
CURRENTLY FINISHED WITH MY GUN PERMIT TRAINING AWAITING PAPER WORK THAT IS IN PROCESS.
AWAITING TWIC CLEARANCE IN PROCESS
CLASS B COMMERCIAL DRIVER GOOD DRIVING RECORD
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