Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Help Desk / Technical Support Professional

Self-motivated, goal driven individual with excellent written and verbal skills. Over four years of experience with supervising, leadership, time management and problem solving. Skilled at both hardware and software troubleshooting in fast-paced environments.

Knowledge, Skills, and Abilities
  • Active Directory
  • User Support Training
  • Security, Backup, & Training
  • Application support
  • Technical troubleshooting
  • Hardware upgrades
  • Service desk support
10/2017 to 01/2020
Tier 1 Help Desk Bamboohr Orlando, FL,
  • Knowledge and understanding of technology support and routine security related issues
  • Create, respond to, and track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
  • Collaborate with internal and external parties to transform technical objectives into comprehensive technical requirements
  • Performed preventative maintenance, including checking and cleaning of workstations, PC, laptops, printers, and peripherals.
06/2015 to 10/2017
Help Desk Technician Data Technologies City, STATE,
  • Provided level 1 and 2 technical support for 150+ users. Complete system installs and upgrades.
  • Use ticketing system to record, track, also install network and computer system.
  • Knowledge and understanding of security policies and standards
  • Set up secure accounts and workstations
Education and Training
Expected in 01/2020
Security+ CompTIA:
CompTIA - ,
Expected in
Bachelor of Science: Information Technology
George Mason University - Arlington, VA,
  • Completed professional development in network operating systems and cloud computing.
Expected in
I.T: Business Administration And Management
Northern Virginia Community College - Woodbridge, VA,
  • Tutors Club Member; hosted workshops, hold fundraisers, attend different conferences.

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School Attended

  • CompTIA
  • George Mason University
  • Northern Virginia Community College

Job Titles Held:

  • Tier 1 Help Desk
  • Help Desk Technician


  • Security+ CompTIA
  • Bachelor of Science
  • I.T

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