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Self-motivated, goal driven individual with excellent written and verbal skills. Over four years of experience with supervising, leadership, time management and problem solving. Skilled at both hardware and software troubleshooting in fast-paced environments.
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- Knowledge and understanding of technology support and routine security related issues
- Create, respond to, and track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
- Collaborate with internal and external parties to transform technical objectives into comprehensive technical requirements
- Performed preventative maintenance, including checking and cleaning of workstations, PC, laptops, printers, and peripherals.
- Provided level 1 and 2 technical support for 150+ users. Complete system installs and upgrades.
- Use ticketing system to record, track, also install network and computer system.
- Knowledge and understanding of security policies and standards
- Set up secure accounts and workstations
CompTIA - ,
George Mason University - Arlington, VA,
- Completed professional development in network operating systems and cloud computing.
Northern Virginia Community College - Woodbridge, VA,
- Tutors Club Member; hosted workshops, hold fundraisers, attend different conferences.
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Resume Overview
School Attended
- CompTIA
- George Mason University
- Northern Virginia Community College
Job Titles Held:
- Tier 1 Help Desk
- Help Desk Technician
Degrees
- Security+ CompTIA
- Bachelor of Science
- I.T
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