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Security Guard Resume Example

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SECURITY GUARD
Help Desk / Technical Support Professional

Self-motivated, goal driven individual with excellent written and verbal skills. Over four years of experience with supervising, leadership, time management and problem solving. Skilled at both hardware and software troubleshooting in fast-paced environments.

Knowledge, Skills, and Abilities
  • Active Directory
  • User Support Training
  • Security, Backup, & Training
  • Application support
  • Technical troubleshooting
  • Hardware upgrades
  • Service desk support
Technical Understading
  • O/S Platform: MS Windows, Unix, Linux, Mac OS X, iOS, Android
  • Applications/Tools: MS Office, MS Office365, MS Exchange, VMware applications, anti-virus programs
  • Networking: LAN & VPN/Remote Connectivity, TCP/IP
  • Hardware: PC Based Desktop, Laptops, Printers, Scanners iPads, iMacs, tablets, scanners, projectors
Experience
Tier 1 Help Desk10/2017 to 01/2020Company NameCity, State
  • Knowledge and understanding of technology support and routine security related issues
  • Create, respond to, and track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
  • Collaborate with internal and external parties to transform technical objectives into comprehensive technical requirements
  • Performed preventative maintenance, including checking and cleaning of workstations, PC, laptops, printers, and peripherals.
Help Desk Technician06/2015 to 10/2017Company NameCity, State
  • Provided level 1 and 2 technical support for 150+ users. Complete system installs and upgrades.
  • Use ticketing system to record, track, also install network and computer system.
  • Knowledge and understanding of security policies and standards
  • Set up secure accounts and workstations
Education and Training
Security+ CompTIA01/2020CompTIA
Bachelor of Science: Information Technology George Mason UniversityCity
  • Completed professional development in network operating systems and cloud computing.
I.T: Business Administration And ManagementNorthern Virginia Community CollegeCity
  • Tutors Club Member; hosted workshops, hold fundraisers, attend different conferences.
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Resume Overview

School Attended

  • CompTIA
  • George Mason University
  • Northern Virginia Community College

Job Titles Held:

  • Tier 1 Help Desk
  • Help Desk Technician

Degrees

  • Security+ CompTIA 01/2020
    Bachelor of Science : Information Technology
    I.T : Business Administration And Management

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