Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Also, I am now a certified phlebotomist. I am eagerer to put my new craft to work, I am a fast learner with excellent customer service for ten years and counting. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Skills
Employee and Visitor Screening
Coaching and Mentoring
Customer Service
Data Entry
Professional Demeanor
First Aid Certified
Sharps Disposal
Vacuum Tube and Syringe Use
Sanitation and Sterilization
Stress Management
Drawing Blood
Problem-Solving
Butterfly Venipuncture
Information Gathering
Experience
04/2022 to Current
Security GuardArcher Daniels Midland Company – Grand Ledge, MI,
Secured personnel and premises by inspecting buildings and patrolling property.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Addressed problems quickly and reported clear information while working under minimal supervision.
Monitored access control systems and key code records for suspicious activities.
01/2017 to 11/2020
Night ShiftCarrols Restaurant Group, Inc. – Martinsville, IN,
Set performance metrics for each team member and provided feedback when needed.
Handled inventorying responsibilities.
Addressed customers' concerns and questions and handled complaints.
Improved daily operational plans, developed production schedules and optimized task flow.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Planned and managed resources to consistently meet production, quality and cost goals..
Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
Trained employees in proper work procedures and performance strategies to optimize operations.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
04/2018 to 07/2018
Medical Assistant ExternGreen Zebra Grocery – Portland, OR,
Dr. Gaetano Capone
Prepares examination room and maintains a clean working area
Greets patients/ visitors and assists them with paperwork, insurance, payments, scheduling, etc
Performs and Operates EKG for outpatients
Obtains vital signs
Discuss to patients about procedures that needs to be done certain testings such as placing and monitoring heart monitors
Patient charting
HIPAA compliance
ADA compliance
Confidentiality
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Escorted patients to examination rooms and documented medical histories.
Charted all patient services in records with high accuracy.
04/2014 to 05/2017
Front End ManagerClassical Charter Schools – Bronx, NY,
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Managed customer complaints and rectified issues to complete satisfaction.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Connected with customers to provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
12/2015 to 03/2017
Bus AttendantTotal Transportation Corp, MAT Bus Corp – City, STATE,
Updated attendance logs for daily routes.
Manually lifted and moved students to load and unload on bus.
Instructed and disciplined students by enforcing rules and occasionally writing up students.
Offered additional support to disabled passengers.
Seated students and secured seatbelts, harnesses or other protective devices.
Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
Completed documentation and reports for incidents.
Documented daily attendance records for each student on bus route.
Developed and strengthened good relationships with staff, students and families.
Monitored students during route to maintain bus safety.
Education and Training
Expected in 03/2022 to to
Certification: Phlebotomy One Stick Phlebotomy - 1700 Market Street Suite 1005, Philadelphia, PA, GPA:
Expected in 08/2018 to to
Medical Assistant Diploma: Brightwood Career Institute - Philadelphia, PA GPA: GPA: 3.8, President's List, Dean’s List
Expected in 06/2014 to to
High School Diploma: Northeast High School - Philadelphia, PA GPA: 4 Years
Basketball Team – Varsity, 4 Years
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