Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Excellent communicator, patient and empathetic, with extensive background in conflict resolution and customer care. Desires new responsibilities.
Theft prevention training
Superior customer service
Conflict resolution techniques
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Proficient in cash management
Credit card processing
Multi-line phone talent
03/2010 to Current
Security GuardNC Museum of Art – Raleigh, NC
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage, theft, presence of unauthorized persons, injuries and unusual occurrences.
Answered phone calls and addressed customer inquiries, solving problems and providing information.
10/2013 to Current
Valet/TransportationSearstone Retirement Community – Cary, NC
Greeted visitors entering the clubhouse to ascertain what each visitor wanted or needed.
Parked vehicles of visitors and residents.
Provided scheduled transportation for residents such as medical appointments, airport, and errands.
Ensured superior resident experience by addressing resident concerns, demonstrating empathy and resolving problems on the spot.
Responded to medical emergencies along with medical staff.
02/2006 to 05/2007
Head CashierHome Depot – Knightdale, NC
Greeted customers promptly.
Directed customers to store locations.
Received customer payments.
Totaled bills and calculated taxes.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Processed customer returns.
Collected and stored coupons.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.