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Security Command Center Supervisor Resume Example

Resume Score: 90%

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SECURITY COMMAND CENTER SUPERVISOR
Professional Summary

Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff with over 15 years of healthcare experience in various positions. An excellent multi-tasker and demonstrated team player with a positive attitude.


Licenses

Medical Office Administration Assistant with Electronic Medical Records Certificate

CNA (Certified Nursing Assistant) License

CPR certified through American Heart Association


Skill Highlights
  • Microsoft Office
  • Employee training and development
  • Medical billing
  • Health insurance processing
  • Patient charting
  • Electronic Medical Record (EMR) software
  • Technical expertise
  • Maintains strict confidentiality
  • Team player with positive attitude
  • Good written communication
  • Strong work ethic
  • Patient-focused care
  • Interpreting instruction
Professional Experience
Takeda Pharmaceuticals Guardsmark Security LLCDeerfield, ILSecurity Command Center Supervisor02/2013 to Current
  • Managed a staff of 6-10 associates that included training or instructing employees in job duties or company policies.
  • Developed and implemented training procedures for all newly hired personnel.
  • Resolving customer complaints or answer customers' questions regarding policies and procedures.
  • Implementing corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Develop or update procedures, policies, or standards.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Coordinate or perform activities associated with shipping using a FEDEX shipping/labeling program and tracking/logging transportation.
Winneberg CommunityNorthbrook, ILResident Assistant07/2009 to 04/2011
  • Winneberg Community Council for the Jewish Elderly (CJE) is a private assisted living facility.

Resident Assistants provide a range of personal and domestic care services that include; 


  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Measure and record food and liquid intake or urinary and fecal output along with observing or examining patients to detect symptoms requiring medical attention, such as bruises, open wounds, or blood in urine and report changes to medical or nursing staff.
  • Document or report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Remind patients to take medications or nutritional supplements.
  • Lift or assist others to lift or turn patients to move them on or off beds, examination tables, surgical tables, or stretchers.
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Take orders for merchandise, materials, or medications and send them to the proper departments to be filled.

Front Desk coverage included responsibility for; 


  • Greeting persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Operate multi-lined telephone to answer, screen, or forward calls, providing information and taking messages.
  • Provide information about establishment, such as location of departments or offices, or services provided.
WW Grainger (Allied Barton Security)Lake Forest, Niles, ILFront Desk Security Reception11/2007 to 07/2008
  • Monitored the entire facility's security cameras and fire, building and alarm systems using CCTV while simultaneously performing dispatch duties.
  • Created and updated security procedures and related documentations, including recommending improvements in security systems and procedures.
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions, and reported all incidents, accidents and medical emergencies to law enforcement.
  • Answered alarms and investigated disturbances and responded quickly to medical emergencies, bomb threats and fire alarms.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Issued security badges and visitor passes to all guests and checked passes and credentials of persons seeking to enter the property.
Range Center IncChisholm, ILResident Program Instructor (RPI)07/2001 to 10/2007
  • Assisted in development of personal improvement and continuous same level achievement goals.
  • Performed treatment procedures, such as setting up, operating and cleaning medical equipment and apparatus like G Tubes and catheters.
  • Assisted with adequate nutrition and fluid intake by planning, preparing and serving meals and snacks according to prescribed diets.
  • Provided transportation, assistance, companionship and supervision for clients to medical appointments, and engaging activities like field trips to local parks, fire stations and zoos.
  • Positioned residents for comfort and to prevent skin pressure problems and assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Also directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
  • Assisted with ADLs, then charted daily information on the residents such as mood changes, mobility activity, eating percentages, daily inputs and outputs on residents daily flow sheets.
  • Kept facility stocked by ordering necessary supplies, equipment and instruments as well as filing, answering phones, monthly expense allocating, medical appointment setting, and medication administration.
Education and Training
High School DiplomaJune 1998Hibbing High School, Hibbing, MNGPA: GPA: 3.0
CNA certificate:Healthcare2003Hibbing Community College, Hibbing, MN

American Red Cross CPR and First Aid certified

Skills

Computer Proficiency

Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word


Office Skills

Data Collection and Entry, Email, Filing, Internet Research, Scheduling, Telephone (multi-lined), Faxing, 2 Way Radios, Copier/Printer


Creative Problem Solving, Customer Service, Multi-Task Management, Organizational Skills, Reading Comprehension, Research, Speaking, Time Management, Documentation


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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Takeda Pharmaceuticals Guardsmark Security LLC
  • Winneberg Community
  • WW Grainger (Allied Barton Security)
  • Range Center Inc

School Attended

  • Hibbing High School
  • Hibbing Community College

Job Titles Held:

  • Security Command Center Supervisor
  • Resident Assistant
  • Front Desk Security Reception
  • Resident Program Instructor (RPI)

Degrees

  • High School Diploma June 1998
    CNA certificate : Healthcare 2003

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