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Seasonal Data Entry And Customer Service Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down many types problems to develop effective solutions. Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Process optimization
  • Senior leadership support
  • Call Center Operations
  • Product organization
  • Fleet dispatching
  • In-store support
  • Sales expertise
  • Schedule mastery
  • Technologically savvy
  • Clerical support
  • Shipping and receiving understanding
  • Business development understanding
  • Courteous demeanor
  • Promotional support
  • Office equipment proficiency
  • Data evaluation
  • High-energy attitude
  • System implementation
  • Quality assurance controls
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Conflict mediation
  • Route management
  • Project management abilities
  • Customer relations
  • Microsoft Office expertise
  • Adaptive team player
  • Problem-solving abilities
  • Quality control
Experience
Seasonal Data Entry and Customer Service , 08/2014 to Current
Concentra Indianapolis, IN,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Worked with staff to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Secretary and Filling Clerk, 08/2018 to 09/2021
Adobo Catering City, STATE,
  • Classified information into chronological, alphabetical or numerical order.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Implemented new filing system and created updated forms.
  • Entered information into computer databases using [Software] with zero errors over [Timeframe].
  • Destroyed files and materials upon request using [Type] method to prevent data breaches.
  • Coded index materials with stamp identification for filing.
  • Compiled and prepared all documentation, including orders, [Type] forms and [Type] notices within tight deadlines to meet [Job Title]'s specific needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Director of Operations, 05/2013 to 05/2017
Big House Inc City, STATE,
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Increased customer base and market share by promoting product through diverse channels.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Trained over 30 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Provided leadership to 45 plus employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Fostered strong relationships with customers and suppliers by maintaining communication.
  • Supported community outreach initiatives by partnering with local organizations.
  • Generated reports detailing project information and predictions.
  • Managed special projects through effective emergency resolution.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using communication, encouragement and leadership skills
Education and Training
: Ministerial Ethics Public Speaking, Expected in
to
AZASOM - Phoenix AZ,
GPA:
CNA: Medical Assistant, Expected in 05/2003
to
Island County Community College - Oak Harbor WAS,
GPA:
Certifications
  • Leadership Essentials Certificate

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Resume Overview

School Attended
  • AZASOM
  • Island County Community College
Job Titles Held:
  • Seasonal Data Entry and Customer Service
  • Secretary and Filling Clerk
  • Assistant Director of Operations
Degrees
  • Some College (No Degree)
  • CNA