To provide professional and efficient administrative support in a fast-paced, customer/client centered
office, and to utilize my skills in organization, scheduling, and customer service relations to their fullest.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
11/2013 to 02/2014
Seasonal Client Service ProfessionalMerchants Bank Of Indiana – Indianapolis, IN,
Answered the phone and greeted clients in a personalized, friendly, and inviting manner.
Matched clients with the best suited tax professional for their needs.
Scheduled clients how they preferred to be scheduled.
Handled client exits by assuring all current and future needs were met.
Maintained office cleanliness and organized resources with team members.
Generated and printed daily schedules through Appointment Manager.
Processed payments through TPS 2013.
Entered federal and state submission numbers into TPS 2013.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Dedicated to continuously improving sales abilities and product knowledge.
Learned, referenced and applied product knowledge information.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
11/2011 to 01/2012
Human Resources/ReceptionistRescar Industries – City, STATE,
Answered multi-line phone system.
Handled all faxing, filing, copying, printing, and scanning of documents and files.
Ran detailed daily reports for Plant Manager.
Payroll calculated and entered time cards through Centralized Billing System.
Purchasing prepared, entered, and finalized purchase orders.
Conducted all personnel changes including benefit information forms.
Completed safety, welfare, wellness, health, and training paperwork.
Carried out policy development and documentation.
Administered company, employee, and community communication.
Cleaned out and organized end of the year files.
Conducted employment verifications and investigations.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Resolved employment-related disputes through proactive communication.
1999 to 09/2008
Office Manager/Administrative Assistant Administrative AssistantBirch Moving Company – City, STATE,
Handled all faxing, filing, copying, printing, and scanning of documents and files.
Customer Service.
Prepared and posted accounts receivable and accounts payable.
Managed customer accounts.
Oversaw and maintained inventory.
Invoicing prepared, entered, and finalized invoices.
Purchasing prepared, entered, and finalized purchase orders.
for the owners of the company.
Answered multi-line phone system.
Calculated and processed payroll.
Dispatched company drivers.
Developed and maintained employee work schedules.
Ordered and distributed office supplies while adhering to a fixed office budget.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Established long-term customer relationships through prompt and courteous service.
05/2014 to 07/2014
TellerMorris Bank – City, STATE,
Balanced
currency, coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.
Cashed
checks and payed out money after verifying that signatures are correct, that written
and numJessical amounts agree, and that accounts have sufficient funds.
Education
Expected in 6 1998
Diploma: Wichita South High School - Wichita, KS GPA:
Expected in 12 2012
: Middle Georgia College - , GA GPA:
Expected in 5 2014
Associate of Science Degree: Business Administration Middle Georgia State College - Macon, GA GPA: Business Administration
Skills
10 Key, accounts payable, accounts receivable, Billing System, copying, client, clients, Customer Service, documentation, drivers, faxing, filing, forms, inventory, Invoicing, Microsoft Excel, Microsoft Office, office, Microsoft Outlook, Microsoft PowerPoint, Word, Payroll, personnel, phone system, Purchasing, QuickBooks, safety, scanning, tax, phone, TPS, Type 60 wpm
Additional Information
Volunteer Work Mustard Seed Ministries Food Bank Voice of Truth Church A.W.A.N.A. Sparks Leader Voice of Truth Church
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