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scm customer analyst resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated SCM professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

· 17 years specific experience in analyzing customer contracts, establishing

routings, financial impacts and creations of scheduling agreements

. Achieving and maintaing customer satisfaction

.Efficient in excel, outlook microsoft word, powerpoint and teams

. Excellent communication skills

Education
Montreat College Montreat, NC Expected in 09/2006 Bachelor of Business Administration : Business Administration - GPA :
Pisgah High School Canton, N.C., Expected in 06/1980 High School Diploma : - GPA :
Work History
J.B. Hunt - SCM Customer Analyst
Louisville, KY, 07/2005 - Current

· Receive releases or customer call-offs from the customer via EDI and confirm if correct. Make sure that releases are flowing to master scheduler and planners

· Create deliveries and shipments

· Preform daily EDI and CDP Processing analysis

· ACCO 1 Alert Checking & ACCO 2 Call Off adjustments

· Notify forwarder and/or customer via verbal or written notifications

· Tasks related to defining and maintaining rules which affect the acceptance of a single order/call-off, based on quantity, method of delivery, credit, customer experience, etc. (Include distribution channel rules)

· Prepare reports (RAW, WIP, FG inventories, RVO (review volume order))

· Prepare and conduct specific customer audits

· Manage "Deliver" related Procedures, guidelines and policies

· Analyze all relevant data and supervise administration of premium freight database

· Compile and administer supplier charge backs to ensure customer ratings

· Track current model year freight performance and maintain historical freight cost data

· Audit actual freight bills as well as external contractor reports for compliance

· Support in defining the requirement and monitoring the performance of the delivery of product to a customer.

· Prepare customer deliver performance evaluation (Bensberg process)

· Maintain Customer Portals

Assist Logistics with expedited shipments to ensure lowest cost with timely delivery


.

Continental Automotive - Direct Ship
City, STATE, 06/2003 - 07/2005

· Check orders due for deliveries & create delivery notes

· Notify forwarder and/or customer via verbal or written notifications

· Tasks related to defining and maintaining rules which affect the acceptance of a single order/call-off, based on quantity, method of delivery, credit, customer experience, etc. (Include distribution channel rules)

· Prepare reports (RAW, WIP, FG inventories, RVO (review volume order))

· Prepare and conduct specific customer audits

· Manage "Deliver" related Procedures, guidelines and policies

· Analyze all relevant data and supervise administration of premium freight database

· Compile and administer supplier charge backs to ensure customer ratings

· Track current model year freight performance and maintain historical freight cost data

· Audit actual freight bills as well as external contractor reports for compliance

· Support in defining the requirement and monitoring the performance of the delivery of product to a customer.

· Prepare customer deliver performance evaluation (Bensberg process)

· Maintain Customer Portal

Assist Logistics with expedited shipments to ensure lowest cost with timely delivery

· Support logistics processes in Product Termination Notification and Product Change Notification process (PTN/PCN) (in alignment with launch & change mgmt)

· Perform material shortage & allocation management process (MSM)

· Prepare reports (RAW, WIP, FG inventories, RVO (review volume order))

· Maintain / install EDI Processing and customer specific tools

· Support customer VMI/Consignment processes

· Maintain & optimize expired material / slow material / obsoletes (for finished goods) (in alignment with launch & change mgmt)

· Compliance to all Continental and Henderson plant permits, policies and procedures including, but not limited to, environmental, health, safety, security, ISO 14001 and Environmental Management systems, TS 16949 and Quality Management Systems, Human Resources policies, and Continental Business System elements.

Continental Automotive - Material Handler Team Lead
City, STATE, 11/1989 - 06/2003

Insured assigned production lines were stocked with correct piece parts for production.

Trained new hires on assembly line

Aided technician with trouble shooting problems

Kept record of lot numbers used, for traceability in case of quality issues

Responsible for recording daily scrap

Worked closely with quality on any issues that would arise




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Resume Overview

School Attended

  • Montreat College
  • Pisgah High School

Job Titles Held:

  • SCM Customer Analyst
  • Direct Ship
  • Material Handler Team Lead

Degrees

  • Bachelor of Business Administration
  • High School Diploma

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