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Salon Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Guest relations specialist possessing strength in appointment setting, customer care and inventory management. Able to thrive in fast-paced environments and seamlessly manage a high volume of telephone calls and front-desk reception tasks. Customer service specialist offering managerial expertise and dedication to customer service. Nine years of experience setting employee schedules to maintain quality of service to customers. Available to hear customer concerns and adjusts processes and procedures based on customer feedback.

Skills
  • Process improvement
  • MS Office
  • Organization
  • Customer service
  • Planning and coordination
  • Supervision
  • Problem resolution
  • Team building
  • Team management
  • Inventory management
  • Business operations
Experience
Salon Receptionist, 01/2019 to 07/2020
Jc PenneyGreensboro, NC,
  • Recruited and hired new employees based on company needs and culture.
  • Reviewed inventory, assessed needs and placed weekly orders to keep stock available for employees.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
  • Collaborated with staff members to plan training seminars and team-building events.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved sales by promoting products as well as offering discounts to frequent customers.
Front Desk Receptionist, 07/2015 to 03/2020
Concord HospitalityWest Palm Beach, FL,
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
Server, 07/2012 to 02/2015
Alcatraz CruisesBoca Raton, FL,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Upsold customers and optimized table-turns to outperform average sales by 1%.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Calculated charges, issued table checks and collected payments from customers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Housekeeper, 06/2009 to 02/2012
Saber Healthcare Group, LlcMarshville, NC,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Education and Training
High School Diploma: , Expected in
Stenotype Institute of Jacksonville Inc - Jacksonville, FL
GPA:

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Resume Overview

School Attended
  • Stenotype Institute of Jacksonville Inc
Job Titles Held:
  • Salon Receptionist
  • Front Desk Receptionist
  • Server
  • Housekeeper
Degrees
  • High School Diploma