Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Relationship development
  • Team management
  • Project organization
Work History
08/2020 to Current
Salon Receptionist Supercuts Hillsboro, OR,
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Tracked scheduled treatments using [Software].
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Created marketing advertisements for [Product] to increase sales by [Number]%.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Provided [Number] daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
04/2007 to Current
Professional Gift Basket Maker Shutterfly, Inc. Laurel, MD,
  • Used [Type] tools to shape and finish [Type] and [Type] surfaces.
  • Constructed [Type] and [Type] products according to design specifications.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Performed skilled fabrication work of parts such as [Type] and [Type].
  • Kept tools, equipment and work areas properly maintained.
  • Drew detailed job specifications to discuss and plan projects with clients.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Monitored social media and online sources for industry trends.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
10/2017 to 01/2020
Customer Service Representative Cox Communications City, STATE,
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
03/1995 to 08/2019
Home Health Care Provider Healing Water Health Care City, STATE,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
  • Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
  • Maintained positive working relationships with referral sources to promote business services.
  • Supervised daily activities and provided assistance when needed.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Developed rapport to create safe and trusting environment for care.
  • Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
  • Directed and managed referral volume based on staff availability.
Expected in 06/1992
High School Diploma:
Pensacola High School - Pensacola, FL
Expected in
Associate of Arts: Massage Therapy
Pensacola School of Massage Therapy And Health Careers - Pensacola, FL
  • Majored in [Subject]
  • Graduated in Top [Number]% of Class

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Resume Overview

School Attended

  • Pensacola High School
  • Pensacola School of Massage Therapy And Health Careers

Job Titles Held:

  • Salon Receptionist
  • Professional Gift Basket Maker
  • Customer Service Representative
  • Home Health Care Provider


  • High School Diploma
  • Associate of Arts

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