Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
- Relationship development
- Team management
| |
08/2020 to Current Salon Receptionist Supercuts – Hillsboro, OR,
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Tracked scheduled treatments using [Software].
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Created marketing advertisements for [Product] to increase sales by [Number]%.
- Recorded notes for future reference, including customer preferences and services delivered.
- Provided [Number] daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
04/2007 to Current Professional Gift Basket Maker Shutterfly, Inc. – Laurel, MD,
- Used [Type] tools to shape and finish [Type] and [Type] surfaces.
- Constructed [Type] and [Type] products according to design specifications.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Performed skilled fabrication work of parts such as [Type] and [Type].
- Kept tools, equipment and work areas properly maintained.
- Drew detailed job specifications to discuss and plan projects with clients.
- Transported [Product or Service] to customer locations [Timeframe].
- Monitored social media and online sources for industry trends.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
10/2017 to 01/2020 Customer Service Representative Cox Communications – City, STATE,
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
03/1995 to 08/2019 Home Health Care Provider Healing Water Health Care – City, STATE,
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
- Maintained positive working relationships with referral sources to promote business services.
- Supervised daily activities and provided assistance when needed.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Developed rapport to create safe and trusting environment for care.
- Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
- Directed and managed referral volume based on staff availability.
Expected in 06/1992 High School Diploma:
Pensacola High School - Pensacola, FL
GPA:
Expected in Associate of Arts: Massage Therapy
Pensacola School of Massage Therapy And Health Careers - Pensacola, FL
GPA:
- Majored in [Subject]
- Graduated in Top [Number]% of Class
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Personalization
- Target Job
- Typos
- Word Choice