Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Relationship development
Team management
Project organization
Work History
08/2020 to Current
Salon ReceptionistSupercuts – Hillsboro, OR,
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Achieved specified sales targets by promoting special treatments, additional services, and products.
Developed relationships with guests to meet client needs and encourage repeat service.
Tracked scheduled treatments using [Software].
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Created marketing advertisements for [Product] to increase sales by [Number]%.
Recorded notes for future reference, including customer preferences and services delivered.
Provided [Number] daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
04/2007 to Current
Professional Gift Basket MakerShutterfly, Inc. – Laurel, MD,
Used [Type] tools to shape and finish [Type] and [Type] surfaces.
Constructed [Type] and [Type] products according to design specifications.
Planned projects by identifying necessary equipment, tools, and required assistance.
Performed skilled fabrication work of parts such as [Type] and [Type].
Kept tools, equipment and work areas properly maintained.
Drew detailed job specifications to discuss and plan projects with clients.
Transported [Product or Service] to customer locations [Timeframe].
Monitored social media and online sources for industry trends.
Worked with [Type] customers to understand needs and provide [Type] service.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Drove operational improvements which resulted in savings and improved profit margins.
10/2017 to 01/2020
Customer Service RepresentativeCox Communications – City, STATE,
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Regularly exceeded daily sales and product add-on quotas.
Offered advice and assistance to customers, paying attention to special needs or wants.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Communicated with vendors regarding back order availability, future inventory and special orders.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
03/1995 to 08/2019
Home Health Care ProviderHealing Water Health Care – City, STATE,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Worked to improve and enhance patient lives through effective and compassionate care.
Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
Maintained positive working relationships with referral sources to promote business services.
Supervised daily activities and provided assistance when needed.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Developed rapport to create safe and trusting environment for care.
Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
Directed and managed referral volume based on staff availability.
Education
Expected in 06/1992
High School Diploma: Pensacola High School - Pensacola, FL GPA:
Expected in
Associate of Arts: Massage Therapy Pensacola School of Massage Therapy And Health Careers - Pensacola, FL GPA:
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School Attended
Pensacola High School
Pensacola School of Massage Therapy And Health Careers
