, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Salon Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms, and properly addresses scheduling issues. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Skills
Good telephone etiquette
Training & Development
Planning and Coordination
Conflict resolution
Adaptability
Teamwork
Critical thinking
Multitasking abilities
Computer skills
Salonware software proficiency
Work History
12/2019 to CurrentSalon ReceptionistPetsmart | Selma, TX,
Escorted clients to correct spa areas including treatment rooms and offices.
Processed payments by entering sales in register.
Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
Tracked scheduled treatments using Salonware.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Communicated with salon team members if clients canceled or changed appointment times.
Developed relationships with guests to meet client needs and encourage repeat service.
Kept calendar with scheduled appointments for appropriate treatments and time slots.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Assigned duties or work schedules to employees for adequate shift coverage.
Promoted products, services or programs to create greater demand for cross-performing opportunities.
Ordered materials, supplies or equipment for special projects.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
12/2017 to 11/2019Junior StylistPetco | Halethorpe, MD,
Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Assisted front desk by answering phone calls, taking appointments and checking clients in.
Answered telephone calls to provide information and schedule new appointments.
Processed payments by entering sales in register.
Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Helped get clients' hair ready for treatment by shampooing and conditioning at wash station..
Studied advanced techniques to develop proficiency and better serve customers.
Prepared clients for hair cuts and styles with soothing shampoo work.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Suggested treatments and styles to suit customers' appearance and desired look.
Provided Makeup services for gorgeous results.
03/2014 to 11/2017Salon AssistantOmni Hotels | Frisco, TX,
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Prepared clients for hair cuts and styles with soothing shampoo work.
Monitored hair trends to stay on top of fashions and better serve customer needs.
Prepared and mixed color formulas for clients' hair.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Sanitized and organized station and tools by disinfecting.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
10/2012 to 02/2016CashierSaint Luke's Health System Kansas City | Parkville, MO,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register to record all transactions accurately and efficiently.
Worked closely with a Store manager to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Answered questions about store policies and concerns to support positive customer experiences.
Education
Expected in 06/2014High School Diploma | Great Neck South High School, Great Neck, NY, GPA:
Expected in 06/2014High School Diploma | Nassau BOCES, Westbury, NY, GPA:
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