Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
A passionate, dependable and creative professional with expertise in guest relations, scheduling, customer care, and inventory management. Thrives in a team atmosphere, and has extensive experience in handling high volume customer needs , with the ability to quickly assess each customer and offer on-trend recommendations.
Skills
- Front end management and appointment scheduling
- Thorough understanding of all salon/spa services as well as retail recommendations.
- Payment tracking systems
- Proficient in Phorest salon/spa software
- Employee interviewing and hiring
- Inventory maintenance
- Marketing understanding
- Attentive to detail
- Customer service-oriented
- Excellent communication skills
- Excel in application and styling of Hair Extensions
- Excel in all phases of hair color
- Excel in all phases of cutting/styling to create the most flattering style that compliments clients facial features and individual style.
- Patient assessments
- Educated in basic dog obedience and training
- Safe animal restraints and behavior
- Dog sitter, walker and day care attendant for multiple dogs
Education and Training
Branford State Academy of Cosmetology Branford, CT Expected in 1988 ā ā Cosmetologist : Cosmetology - :
North Branford High School North Branford, CT Expected in ā ā High School Diploma : - :
Certifications
*Certified Goldwell Hair coJessicast
*Certified in Flhair Hair Extensions
*Certified in Cinderella Hair Extensions
*Certified in HairTalk Hair Extensions
*Certified in Easihairpro Hair Extensions
*Early detection matters/ Alzheimerās certification
Experience
Petsmart - Salon Receptionist
Spanish Springs, NV, 04/2019 - Current
Spanish Springs, NV, 04/2019 - Current
- Responsible for store opening and closing procedures.
- Reviewed inventory, assessed needs and placed orders to keep stock available for employees as well as all other supplies needed to maintain salon properly.
- Checked inventory and documented all salon retail products needed.
- Scanned and bagged retail items as well as operated cash register for clients.
- Updated clIentās data and tracked buying habits and input into (Phorest) salon system.
- Provided outstanding customer service to new and long-standing clients by attending closely to concerns and developing solutions.
Benevis - Patient Coordinator
Genoa, AR, 09/2018 - 03/2019
Genoa, AR, 09/2018 - 03/2019
- Advocated for and assisted with brain injured patients.
- Performed comprehensive patient assessments and interviewed patients to compile medical histories.
- Passionately focused on providing assistance to patients during times of illness or distress.
- Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
- Ensured patient files were pulled and insurance verified before patient's appointment.
- Observed strict HIPAA guidelines at all times according to company policy.
Ricks Hair Studio - Hairstylist/Manager
City, STATE, 06/1988 - 09/2006
City, STATE, 06/1988 - 09/2006
- Educated guests on proper hair care.
- Trimmed and styled hair for weddings and special occasions.
- Promptly fielded all incoming phone calls and scheduled appointments.
- Recommended hair styles that complimented clients' facial features and coJessicang.
- Designed traditional and contemporary hair styles for men and women.
- Sanitized workstations and salon equipment for safety purposes.
- Operated cash register to receive payments from customers.
- Pre-booked appointments to guarantee repeat business.
- Politely answered the phone and scheduled appointments for clients.
- Promoted and sold salon services and products.
- Employed a variety of hair style techniques, including curling and straightening.
- Developed new hair styling techniques using creativity and knowledge of trends.
- Selected hair colors based on customer preference.
- Offered clients a catalogue showcasing hair style options.
- Mentors new staff to enhance salon development and increase productivity.
- Conducted weekly salon inventory.
- Kept work area in a clean and neat fashion to stay productive.
- Recommended home care hair regimens and treatments.
Beyondwaves - Self Employed Hairstylist
City, STATE, 11/2006 - 08/2018
City, STATE, 11/2006 - 08/2018
- Educated guests on proper hair care And recommended home hair care regimen.
- Used state-of-the-art techniques in cutting, coJessicang , treating and styling hair.
- Promptly fielded all incoming phone calls , collected payments and scheduled appointments.
- Set up workstation and treatment room with necessary products, equipment and supplies.
- Selected hair colors based on customer preference.
- Recommended hair styles that complimented clients' facial features and coJessicang.
- Created repeat business by developing long-term relationships with all customers.
- Executed all daily opening and closing procedures.
- Worked a flexible schedule to accommodate salon needs.
- Informed guests of spa services, programs and activities over the phone and in person.
- Tracked and effectively managed client flowthroughout the spa.
- Checked members and guests in promptly for their appointments as well as interacting in a friendly manner to deliver the best possible experience.
- Kept work area in a clean and neat fashion to stay productive.
- Organized salon paperwork and office files.
- Responded to customer inquiries in a friendly and professional manner.
- Trained in keratin bond extensions as well as tape in extensions
- Provided in-salon as well as on location bridal services.
- Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
- Mentors new staff to enhance salon development and increase productivity.
Additional Information
*In home day care and overnight pet sitter(30 yrs experience)
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Resume Overview
School Attended
- Branford State Academy of Cosmetology
- North Branford High School
Job Titles Held:
- Salon Receptionist
- Patient Coordinator
- Hairstylist/Manager
- Self Employed Hairstylist
Degrees
- Cosmetologist
- High School Diploma
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