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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A passionate, dependable and creative professional with expertise in guest relations, scheduling, customer care, and inventory management. Thrives in a team atmosphere, and has extensive experience in handling high volume customer needs , with the ability to quickly assess each customer and offer on-trend recommendations.

Skills
  • Front end management and appointment scheduling
  • Thorough understanding of all salon/spa services as well as retail recommendations.
  • Payment tracking systems
  • Proficient in Phorest salon/spa software
  • Employee interviewing and hiring
  • Inventory maintenance
  • Marketing understanding
  • Attentive to detail
  • Customer service-oriented
  • Excellent communication skills
  • Excel in application and styling of Hair Extensions
  • Excel in all phases of hair color
  • Excel in all phases of cutting/styling to create the most flattering style that compliments clients facial features and individual style.
  • Patient assessments
  • Educated in basic dog obedience and training
  • Safe animal restraints and behavior
  • Dog sitter, walker and day care attendant for multiple dogs
Education and Training
Branford State Academy of Cosmetology Branford, CT Expected in 1988 Cosmetologist : Cosmetology - GPA :
North Branford High School North Branford, CT Expected in High School Diploma : - GPA :
Certifications

*Certified Goldwell Hair coJessicast

*Certified in Flhair Hair Extensions

*Certified in Cinderella Hair Extensions

*Certified in HairTalk Hair Extensions

*Certified in Easihairpro Hair Extensions

*Early detection matters/ Alzheimer’s certification

Experience
Petsmart - Salon Receptionist
Spanish Springs, NV, 04/2019 - Current
  • Responsible for store opening and closing procedures.
  • Reviewed inventory, assessed needs and placed orders to keep stock available for employees as well as all other supplies needed to maintain salon properly.
  • Checked inventory and documented all salon retail products needed.
  • Scanned and bagged retail items as well as operated cash register for clients.
  • Updated clIent’s data and tracked buying habits and input into (Phorest) salon system.
  • Provided outstanding customer service to new and long-standing clients by attending closely to concerns and developing solutions.
Benevis - Patient Coordinator
Genoa, AR, 09/2018 - 03/2019
  • Advocated for and assisted with brain injured patients.
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.
  • Passionately focused on providing assistance to patients during times of illness or distress.
  • Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
  • Ensured patient files were pulled and insurance verified before patient's appointment.
  • Observed strict HIPAA guidelines at all times according to company policy.
Ricks Hair Studio - Hairstylist/Manager
City, STATE, 06/1988 - 09/2006
  • Educated guests on proper hair care.
  • Trimmed and styled hair for weddings and special occasions.
  • Promptly fielded all incoming phone calls and scheduled appointments.
  • Recommended hair styles that complimented clients' facial features and coJessicang.
  • Designed traditional and contemporary hair styles for men and women.
  • Sanitized workstations and salon equipment for safety purposes.
  • Operated cash register to receive payments from customers.
  • Pre-booked appointments to guarantee repeat business.
  • Politely answered the phone and scheduled appointments for clients.
  • Promoted and sold salon services and products.
  • Employed a variety of hair style techniques, including curling and straightening.
  • Developed new hair styling techniques using creativity and knowledge of trends.
  • Selected hair colors based on customer preference.
  • Offered clients a catalogue showcasing hair style options.
  • Mentors new staff to enhance salon development and increase productivity.
  • Conducted weekly salon inventory.
  • Kept work area in a clean and neat fashion to stay productive.
  • Recommended home care hair regimens and treatments.
Beyondwaves - Self Employed Hairstylist
City, STATE, 11/2006 - 08/2018
  • Educated guests on proper hair care And recommended home hair care regimen.
  • Used state-of-the-art techniques in cutting, coJessicang , treating and styling hair.
  • Promptly fielded all incoming phone calls , collected payments and scheduled appointments.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Selected hair colors based on customer preference.
  • Recommended hair styles that complimented clients' facial features and coJessicang.
  • Created repeat business by developing long-term relationships with all customers.
  • Executed all daily opening and closing procedures.
  • Worked a flexible schedule to accommodate salon needs.
  • Informed guests of spa services, programs and activities over the phone and in person.
  • Tracked and effectively managed client flowthroughout the spa.
  • Checked members and guests in promptly for their appointments as well as interacting in a friendly manner to deliver the best possible experience.
  • Kept work area in a clean and neat fashion to stay productive.
  • Organized salon paperwork and office files.
  • Responded to customer inquiries in a friendly and professional manner.
  • Trained in keratin bond extensions as well as tape in extensions
  • Provided in-salon as well as on location bridal services.
  • Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
  • Mentors new staff to enhance salon development and increase productivity.
Additional Information

*In home day care and overnight pet sitter(30 yrs experience)

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Resume Overview

School Attended

  • Branford State Academy of Cosmetology
  • North Branford High School

Job Titles Held:

  • Salon Receptionist
  • Patient Coordinator
  • Hairstylist/Manager
  • Self Employed Hairstylist

Degrees

  • Cosmetologist
  • High School Diploma

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