Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • 9+ years of experience in the IT industry and around 7+ years of experience as a Salesforce developer/administrator/Configuration and platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
  • Hands-on Salesforce Lightning Experience (Aura and LWC).
  • Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Platform.
  • Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, IDE, SOQL, SOSL
  • Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
  • Involved in data migration and integration using Apex Data Loader as well 3rd party tools like MuleSoft, Informatica,Dell Boomi.
  • Hands on experience in building processes using Process Builder in Salesforce.
  • Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
  • Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
  • Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

Development Tools

  • Salesforce APEX and Visualforce
  • Lightning Components
  • Lightning Web Components ( Aura and LWC)
  • Salesforce DX
  • Vlocity
  • Testing and debugging
  • JavaScript proficiency
  • Canvas
  • SOAP
  • REST
  • Integrations Tools
  • MuleSoft
  • Dell Boomi
  • Informatica
  • Talend
  • Data loader
  • App Development
  • Lightning Platform (
  • AppExchange
  • Salesforce Tools
  • Salesforce CPQ
  • Field Service Lightning
  • Chatter
11/2018 to Current
Salesforce Developer - IBM Blue Cross Blue Shield / City, STATE,


  • Managed API integrations and web services.
  • Reliability and Scalability of the Salesforce Cloud.
  • Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
  • Responsible for building the complex Data Model within by interacting with various teams for understanding the business and implementing the project end to end.
  • Responsible for System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
  • Worked on analyzing the complete Apex classes, Apex Triggers, Pages in the instance in the design phase of the Salesforce Single View project. This included documenting the Use and effect of these in the current instance for the migration/implementation phase.
  • Migrated data from Legacy Systems to Salesforce CRM using MuleSoft.
  • Worked on analyzing the Standard Objects, Custom Objects, Permissions sets, Page layouts, profiles in the design phase of the Salesforce Single View project. This includes the documentation of use, Decisions of field migration and many other tasks.
  • Worked on various standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Designed very complex Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, JQuery, Angular JS and Controllers.
  • Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
  • Community/Portal functionality in support of CloudCraze
  • Used SOQL & SOSL for data manipulation needs of the application using Explorer.
  • Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
  • Environment: migration Tool (MuleSoft), Apex Data Loader, Developer Console, Workbench, Informatica Cloud, and Sandboxes, Web Services, Agile methodologies and AppExchange. Apex Callouts, JavaScript, CSS3, Bootstrap, HTML5, JQuery, Angular JS and Controllers.
06/2016 to 11/2018
Salesforce Developer - Accenture T-Mobile US Inc. / City, STATE,


  • Implemented automated survey delivery for Marketing, Customer Support, and Professional Services utilizing Clicktools and Event survey systems.
  • Designed custom visual force pages for Customer Support, Sales, and Professional Services department.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created and used Email templates in HTML and VisualForce.
  • Involved in Assignments Rules, Escalation rules, and Auto-Response Rules Configuration and Customization in Case Management.
  • Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
  • Created various custom Reports and Dashboards as per the customer requirements.
  • Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
  • Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.
  • Migrated data from Legacy Systems to Salesforce CRM using MuleSoft.
  • Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.).
  • Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML5, CSS3, JS, Bootstrap, Angular JS,Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs,MuleSoft,DellBoomi, Eclipse/ IDE, Sql Server.
03/2013 to 05/2016
Salesforce Developer - Pwc American Express / City, STATE,


  • The American Express Company is a multinational financial services corporation.
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
  • Written numerous SOQL and SOSL queries using explorer.
  • Involved in the entire SDLC using agile methodologies.
  • Developed Apex Triggers, Apex Classes and Test Methods using Sync/Async methods.
  • Developed VisualForce pages, VisualForce Custom Controller Components, Advanced Search functionality,
  • Custom Objects, Tabs, Tags and Components.
  • Experience with working on AppExchange platform.
  • High End Process and Application Customization using Apex & Visualforce.
  • Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
  • Migrated data from Legacy Systems to Salesforce CRM using MuleSoft.
  • Designed solution and configured Case, Solution, PRM & Customer portal Modules.
  • Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
  • Developed Visualforce page using the extension controller according to the clients' requirement.
  • Developed the web front end layer using JSP, JavaScript for the registration application where different users, employees, contractors, and clients can login to their maintenance pages and manage their accounts.

Environment: platform, Apex Language, REST API, Visual Force (Pages, Component

&Controllers), Workflow & Approvals, Custom Objects, JavaScript, JSP, Sandbox ,Data Loader,MuleSoft

Eclipse IDE Plug-in.

Education and Training
Expected in 01/2016
Master of Science: Computer Science And Programming
North American University - Stafford, TX
Expected in 05/2017
North American University - Stafford, TX
Expected in 06/2002
Bachelor of Science: Computer Engineering

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Resume Overview

School Attended

  • North American University
  • North American University

Job Titles Held:

  • Salesforce Developer - IBM
  • Salesforce Developer - Accenture
  • Salesforce Developer - Pwc


  • Master of Science
  • Bootcamp
  • Bachelor of Science

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