LiveCareer-Resume

salesforce developer resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Developer well-versed in structuring, developing and implementing Salesforce Databases. Results-driven with experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Core Qualifications Salesforce Administrator Lightning Components Salesforce Developer Apex Coding Force.com JavaScript Service Cloud Integration Specialist SOAP, REST Business Analysis Technical Skills 
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Salesforce Developer, 07/2017 to Current
Shutterfly, Inc.Gahanna, OH,
  • 100% Remote development of Salesforce CRM System
  • State Legal Education Formatting
  • Force.com
  • Visualforce
  • Data Migrations
  • Apex Coding
Salesforce Developer, 03/2016 to 10/2016
Shutterfly, Inc.Gainesville, FL,
  • 100% remotely developed Salesforce CRM system to help streamline and implement current and new processes and future franchise models.
  • Developed all formula/custom fields, page layouts, workflow rules and validation rules.
  • Created a widget tool for commercial clients to schedule appointments through Customer Communities.
  • Built and customized pages in Force.com, Visualforce and Clouds services.
  • Handled Apex coding and Lightning components when needed.
  • Setup all users in database with security limitation.
  • Created all reports/dashboards and DDP invoicing.
  • Integrated client's website with Salesforce for lead information.
  • Modified Calendar Anything per field crew schedules.
  • Tested system thoroughly before integration and then retested after integration.
  • Exported XML from old system and loaded into Salesforce, field mapping.
  • Trained and provided step by step documentation on how to use Salesforce.
  • Fixed bugs as they were encountered.
  • Answered user inquiries regarding computer software and hardware operation.
  • Applied best practices of software development while staying abreast of advances in the practice.
Smart Account Manager, 01/2015 to 10/2015
Aon CorporationMiami, FL,
  • Managed all inbound/outbound phone calls for commercial/residential clients.
  • Scheduled daily appointments for field crews.
  • Handled all accounts payable including collections.
  • Managed field crews on daily basis for on time service and excellent Customer Service.
  • Maintain monthly/quarterly cleaning schedule for commercial properties.
  • Handled and communicated all quotes to commercial managers/owners.
  • Created manuals to streamline daily processes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
Account Specialist II, 01/2011 to 06/2012
Aon CorporationThe Woodlands, TX,
  • Customize Salesforce pages and fields to better streamline processes.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Implemented changes to customer service programs, resulting in 40% higher customer satisfaction ratings.
  • Provided cross training to 10 staff members.
  • Assisted with the development of the call center's operations, quality and training processes through Salesforce.
  • Maintained up-to-date records at all times in Salesforce.
  • Developed effective relationships with all call center departments through clear communication.
  • Identified and resolved system and account issues.
Account Specialist I, 01/2010 to 01/2011
Aon CorporationLake Mary, FL,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Built and deployed all credit card terminals to customers.
  • Handled all technical inquires with credit card terminals and batching issues.
Account Specialist II, 02/2006 to 12/2008
Hoffmann-La Roche LtdMadison, WI,
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Handled all total loss claims, death claims, and accounts receivable.
Account Specialist I, 02/2005 to 02/2006
GMACCity, STATE,
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Handled all New York total loss claims.
  • Developed new client retention strategies resulting in an increase of over 30%.
Education and Training
Bachelor of Science: Software Programming, Expected in to DeVry University - New York, NY
GPA:
Software Programming
Skills
accounts payable, accounts receivable, streamline, schedule appointments, ASP, Basic, C, C++, call center, com, hardware, credit, client, clients, customer satisfaction, customer satisfaction, excellent Customer Service, customer service, database, documentation, Electronic Medical Records, XML, fashion, HTML, ICD-10, Information Systems, Insurance, invoicing, Law, Medical Billing, Medical Coding, Medical Terminology 1, C#, Office, page, Pathology, Pharmacology, PL, policies, processes, Coding, quality, quality assurance, Salesforce CRM, script, Software Design, software development, SQL, System Architecture, Systems Engineering, phone, validation, website, workflow

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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Salesforce Developer
  • Salesforce Developer
  • Smart Account Manager
  • Account Specialist II
  • Account Specialist I
  • Account Specialist II
  • Account Specialist I

Degrees

  • Bachelor of Science

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