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Salesforce Developer/Administrator Resume Example

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SALESFORCE DEVELOPER/ADMINISTRATOR
Professional Summary
  • A Salesforce Certified Platform Developer and Advanced Administrator with around 3.5 years of experience on Salesforce platform involving Salesforce Administration, Development, Configuration, Customization, Integration with External systems, Testing and Lightning Migration from Classic to Lightning, integrating, iterative, messaging, programming, software development, software systems.
  • Implemented Sales Cloud, Service Cloud for Orgs with 3K+ Salesforce user licenses.
  • Experience in design and development of applications using Apex, Lightning Aura Framework.
  • Integrated multiple applications with Salesforce using REST through API management software like APIGEE.
  • Designed and developed Asynchronous processes using Future, Batch, Schedulable, Queueable approaches.
  • Developed multiple Lightning Record pages, App pages, Home pages and Lightning Applications using Lightning App Builder and activated for different record types and profiles per business needs.
  • Good understanding of Salesforce APIs such as REST API, Bulk API and Streaming API.
  • Implemented Email-To-Case, Web-To-Case and Support Processes.
Skills
  • Premier, Sales
  • Agile, Supervisor
  • API, System administration
  • Application development, Systems Administration
  • Automation, User training
  • Basic, User interface
  • Business intelligence, Validation
  • Business processes, Website
  • Call center, Workflow
  • Coaching
  • Com
  • Controller
  • CRM
  • Customer support
  • Data management
  • Data migration
  • DML
  • Documentation
  • Eclipse
  • Email
  • Engineer
  • Features
  • Functional
  • IDE
  • IP
  • Logic
  • Access
  • Exchange
  • Enterprise
  • Network
  • Developer
  • Organizational
  • Policies
  • Processes
  • Programming
  • Quality
  • Quick
  • Reporting
  • Requirement
  • Routing
Work History
Salesforce Developer/Administrator, 01/2020 to Current
Blucapsoft LLC – Chicago, IL
  • Developed Apex Classes, Controller Classes and Apex Triggers following best practices for various functional needs.
  • Writing test cases with code coverage of 85-100%.
  • Experienced in Design and development of Asynchronous processes using future, batch, schedulable and queueable approaches.
  • Worked on Integrations to consume APIs from other systems through APIGEE platform involving different types of Authentication (Basic, OAuth2.0 & JWT).
  • Developed custom REST Web Services in Salesforce and published for External applications for consuming.
  • Used SOQL, SOSL queries and DML operations for Data manipulation and kept Governor Limits in consideration.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Experience in building reusable UI Components and Pages with Lightning Aura Component framework.
  • Designed and developed Lightning flows using Lightning Flow Builder.
  • Also embedded Lightning Components in Visualforce page by using new Lightning Out feature by event-driven programming.
  • Worked on Process Automation using Assignment rules, workflows, Process builders, Auto-Launch Lightning flows, Validation Rules and Approval Processes.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Developed and configured various Custom Report Types, Reports and Dashboards for different applications.
  • Involved in Setting up Service Cloud which includes Creating queues, Web-to-case setup, Auto assignment rules, Auto response rules, escalation rules.
  • Configured Omni Channel, Queue routing, Custom settings, Roles, Profiles, Groups, Chatter, IP Whitelisting, Omni supervisor.
  • Proactively provide Ongoing systems Administration, including data management and architecture, documentation, reporting, end-user training as well as develop operating processes and procedures consistent with policies related to platform use.
  • Involved in gathering requirements from business and work with developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
  • Deployed Change Sets from Sandbox to production.
Salesforce Developer / Administrator, 09/2019 to 01/2020
DataedgeUSA LLC – Washington D.C., DC
  • Developed several Triggers, Apex Classes, Test Methods and Lightning Components as part of the application development.
  • Always wrote test methods with code coverage of 85-100%.
  • Worked on Web Services API (REST) to integrate Salesforce with other applications within the organization.
  • Created new User Accounts and assigned Profiles as per their Role Hierarchy.
  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Interacted with business leads, project managers, SMEs, and users through sessions to understand existing business processes and gather the business & functional requirements (BRD, FRD) for the Salesforce CRM implementation of Sales Cloud and Service Cloud for legacy application.
  • Experience in building reusable UI Components and Pages with Lightning Aura Component framework.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Experience working on Case Management, Captured cases from the Company's website and customer emails.
  • Escalated cases according to the Case priority and Worked on Auto Response rules if customers contacted beyond the business hours.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Implemented Service cloud for Chat, Inbound and Outbound Tele Sales Agents to support customers.
  • Configured Omni Channel, Queue routing, Custom settings, Roles, Profiles, Groups, chatter, IP Whitelisting, Omni supervisor, Workflows, and Process builder.
  • Installed Managed packages from App exchange to meet the business requirements in short time.
  • Involved in gathering requirements from business and work with developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
  • Developed and configured various Custom Reports and Report Folders for different user profiles.
  • Created and deployed Several Reports using Salesforce.com platform.
  • Deployed Change Sets from Sandbox to production.
Jr Salesforce Developer / Administrator, 01/2018 to 05/2019
Morris Library, Southern Illinois University – Carbondale, IL
  • Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
  • Working in an Agile Team of developers, testers, Product owners/managers., Upgraded some Apps from Salesforce Classic to Salesforce Lightning experience to develop rich user interface and better interaction of pages.
  • Used Custom Web Services in Apex and exposed them to support callouts from External Systems through the API.
  • Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, packages for various functional needs in the application.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Customize Salesforce application as per the changing Business needs.
  • Monitor and resolve issue/bug tickets related to Salesforce.
  • Performs routine Salesforce data management/cleanup tasks.
  • Worked with Import Wizard and Data Loader to Import or export data between Salesforce and csv files.
  • User account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
  • Perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules and data integrity).
  • Experience working with Case Management, Email-To-Case, Web-To-Case, Assignment Rules and Support Processes.
  • Develop and maintain custom reports and dashboards in Salesforce to provide business intelligence for management team.
  • Managed Auto response rules if customers approached beyond the business hours.
  • Create or update validation rules to maintain data quality/integrity.
  • Create Custom objects, Tabs, Record types, Entity-Relationship data model, Sharing Rules and Approval process.
  • Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Create page layouts customization for the standard objects like Account, Contact, and Leads.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Created public groups to support multiple users for shared access of records.
Salesforce Developer / Administrator, 01/2017 to 12/2017
SNICare Software Solutions – Hyderabad, Telangana
  • Initially hired as a Salesforce Intern for initial 5 months and was involved in Salesforce Development Activities.
  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Performed the role of Salesforce.com Developer in the organization.
  • Interacted with various business team members to gather and documented the requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visualforce pages as part of the application development.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Customized tabs for different business user groups and business centers.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Experienced in the use of Data Loader.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
Education
Master's: Computer Science, 05/2019
Southern Illinois University Carbondale - Carbondale, IL
Bachelor of Technology: Computer Science, 05/2017
JNTU Hyderabad
Accomplishments
  • Salesforce.com Salesforce Technologies/Tools/ Processes Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages, Lightning Components, Lightning Web Components, Workflow Rules & Approval Process, Process Builder, Lightning Flows, Validation Rules, Assignment Rules, Reports, Dashboards, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services, Import Wizard, OMNI Channel ETL/Integration Tools Data Loader, Force.com Workbench, Jitter Bit, Salesforce Inspector IDEs Salesforce Developer Console, Microsoft Visual Studio Code with Salesforce DX, Eclipse Languages Apex, Java Web Technologies XML, HTML, JavaScript CI/CD Copado Web Services REST, SOAP, JSON, XML, WSDL Version Control Tools Git, Subversion SDLC Agile Methodology / Scrum Operating Systems Windows 10/8/Vista/7/XP, LINUX, Mac OS.
Certifications
  • Salesforce Trailhead Ranger
  • Salesforce Certified Platform Developer -1
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Service Cloud Consultant TECHNICAL SKILLS
Additional Information
  • Experience is setting up Service cloud features like OMNI channel, Queue routing for Inbound and Outbound customer support groups. Designed and implemented multiple process automations using Escalation rules, workflows, Process builders, Approval process, Lightning flows, Validation rules, Assignment rules, Strong experience with SOQL, SOSL queries and DML operations for data manipulation on custom and standard objects such as Account, Contact, Opportunity, Case and Lead. Worked on creating Custom Objects, custom fields, page layouts, compact layouts, Tabs, record types, list views, related lists, custom settings, custom labels, static resources, email templates, email alerts. Worked on setting up of OWD for standard and custom objects and setting up of Profiles, permission sets, Roles, Sharing rules, public groups, queues, company profile, Network access. Created and deployed Reports and dashboards using Salesforce.com platform for business leaders. Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects. Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Lead. Worked on data import and export activities using Import Wizard and Data Loader for insert, update and delete. Experience in installing, evaluating the AppExchange application under the salesforce.com platform. Experience in capturing, analyzing and documenting requirements for Salesforce.com implementations. Responsible for developing Training videos and Documentation and training the end users for the new process in SFDC. Used the Sandbox for Testing and Migrated the code to the Deployment instance after Testing. Very good understanding and experience on deployments using Copado and Change sets. Strong knowledge & experience working in teams implementing Agile Methodologies.
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Resume Overview

Companies Worked For:

  • Blucapsoft LLC
  • DataedgeUSA LLC
  • Morris Library, Southern Illinois University
  • SNICare Software Solutions

School Attended

  • Southern Illinois University Carbondale
  • JNTU Hyderabad

Job Titles Held:

  • Salesforce Developer/Administrator
  • Salesforce Developer / Administrator
  • Jr Salesforce Developer / Administrator

Degrees

  • Master's : Computer Science , 05/2019
    Bachelor of Technology : Computer Science , 05/2017

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