Salesforce Developer resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • 2+ years of experience in the Salesforce CRM as Administrator, Developer and SFDC QA.
  • Involved in release management process for continuous integration of systems and code base.
  • Experienced in Apex development including standard functionality like creating custom Objects, fields, custom Tabs and used Triggers, Apex Classes, API, Standard Controllers, Custom Controllers and Controller Extensions for custom implementations.
  • Designed junction objects and various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for Email alerts, field updates as per application requirements.
  • Developed Visualforce pages, Visual flows and Custom Objects on Platform for various business requirements.
  • Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with platform.
  • Understanding of Org-Wide hierarchies, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
  • Experienced working with change sets and Migration tool to deploy metadata into UAT and Production.
  • Experienced in integration of with external applications by using Web Services API, and IBM Cast Iron.
  • Experience in working with Standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
  • Experience with tools like Apex Data Loader, Eclipse IDE and IDE.
  • Experience in using version Controls such as Tortoise SVN.
  • Experience in integration of salesforce with ETL tools like Data Loader.
  • Used platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
  • Experienced in full cycle implementations of SDLC such as design, configuration, custom development and integration including documentation and Business Analysis have experience in using methodologies like Agile, Rapid Application Development & Test Driven Development.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

Salesforce Technologies: platform, Workbench, Apex Language, Visual force (Pages, Component & Controllers), Lightning Components, SOSL, SOQL, Workflows & Approvals, Reports, Dashboards and Custom Objects.

Integration and Tools:

Build Automation tools, IBM Cast Iron, Explorer, Data Loader, Toolkit, Data Loader, Excel Connector, Platform (Sandbox, and Production), Salesforce Inspector, Work Bench, Dupe blocker. Eclipse, Eclipse IDE Plugin.

Design Patterns: MVC, MVP and MVVM.

Work History
04/XXX6 to 11/XXX6 Salesforce Developer Zscaler, Inc. | Dallas, TX,


BCBS is an Insurance company Focused to acquire clients through dealer's or direct sales and maintaining their commission rates, by using Service cloud and integration with various Client facing systems like QXNT and Facets we maintain Synchronous data flow using IBM Cast Iron orchestrations.


  • Worked with Stake holders and Various divisions of Business using agile methodology to gather and document requirements for CRM Implementation.
  • Managing End to End functionalities like Email, report generation and design a solution using Native Salesforce functionality like Web Services API's and Visual Force.
  • Created and Managed Cast Iron Implementations to channel data to and from Salesforce.
  • Worked with Case Management, Assignment and Escalation to Support representatives, used Assembla for reporting and documenting tasks to quickly resolve the issue.
  • Used Salesforce WSDL to integrate with other applications, and use Rest API to make inbound and outbound calls, migrate existing data from legacy systems, using Data Loader and Web Services.
  • Used SOQL and SOSL with consideration to Governor Limits, data migration and custom developments for data manipulation needs of the application using platform database objects.
  • Data Migration and Web service integration of marketing data like Accounts, Contacts, Opportunities, sales orders from Legacy Systems to Salesforce.
  • Create and Customize Visualforce pages to enhance the functionality and display information from different objects.
  • Cleaned up, Created, Deleted, Validated and customized workflows, Formula fields, validation rules, Field updates and email alerts where needed, added Process builder, Flows and Approval Processes to the Existing functionality.
  • Maintained and Managed Visibility and Created user roles, security, profiles with field level security wherever necessary in various sandbox instances.
  • Experienced in full cycle implementations of SDLC such as design, configuration, custom development and Integration.
  • Migrated our code to UAT and Production using inbound and outbound change sets.

Environment: Platform, Apex Language, Visual Force Pages, Lightning Components Cast Iron, Workbench, SOQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

07/XXX5 to 03/XXX6 Salesforce Developer/ Administrator Zscaler, Inc. | Atlanta, GA,


G/O Digital is a Marketing company Focused to promote local businesses using Digital Media, by Implementing Service cloud and developing various products such as Facebook Ads, Email Blast, Landing pages(, Pay Per Click they help businesses to find and retain local consumers by understanding the business and help them know why and how consumers are influenced to buy their products and build a strategy that amplifies their web presence.


  • Involved in Application Setup activities and customized the apps to match the functional needs of the organization.     
  • Interacted with various business team members to gather the requirements and documented the requirements and follow the plan during release process.  
  • Used JIRA for issue tracking, and confluence for developers to write run scripts and documenting proof of concepts. ·      
  • Used field level security, profiles to ensure that the protected data is only with the authorized users. ·    
  • Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards, Reports and Profiles.  
  • Developed Custom Formula fields, Validation rules, Escalation rules, time dependent workflows, HTML email templates for Auto-Response to customers as per the requirement.      
  • Developed various Apex batch classes, Controller classes and Apex triggers for various functional needs of the application.   
  • Developed custom wizards for case management and opportunity management using Visual force pages and Custom controllers.   
  • Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
  • Created and deployed several Reports for different user profiles based on the need in the organization.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.    
  • Designed and developed web to lead functionality using various HTML Email templates for Auto-Response.
  • Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
  • Experienced in full cycle implementations of SDLC such as design, configuration, custom development and Integration.
  • Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to using Data Loader and ensure proper data quality standards by evaluating data entry.     
  • Used (Java-Ant based) migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.    
  • Experience in building Build Package and Build XML files for deploying metadata from org using ANT Deployment tool.  

Environment: Platform, Apex Language, Lightning Components, Visual Force Pages, Workbench, SOQL, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Jira, Confluence, Ticket Management, Hip Chat, Eclipse IDE Plug-in, Windows 7.

01/XXX5 to 07/XXX5 Salesforce Developer Hermitage Info Tech Llc | City, STATE,


Hermitage info-tech is a consulting firm, to ensure the services and products are reach to targeted customers they had to Implement Sales and service Cloud’s Lead and Case Management, manage case escalations to send email templates to respective Account managers, sales teams to seamlessly connect with consumers and agents keeps track of clients and integrate their account details.


  • Interacted with various business user groups for gathering the requirements for CRM implementation.
  • Worked on agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled. 
  • Involved in implementing release management process like Build Automation Software and Version Control Systems like Github and Subversion etc. which triggers build automation like Jenkins.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Worked on visual flows, process builder configurations and created VF Pages using java script where needed.
  • Developed custom components on Opportunity object for creating Pipeline Reports, Trend and Historical Reports using Scheduled Analytical Snapshots between opportunities and custom objects.
  • Created custom VF email templates for enabling the localization using Translation Workbench. 
  • Created complex workflow rules Criteria’s for field updates and email alerts, and Load data using Data loader.
  • Created validation rules for performing data validations depending on the user’s profile and their record type.    
  • Worked on Analytical reports using custom and standard report types, also created Dashboards using the existing reports then mapped them to fields on conga builder.
  • Used Tortoise SVN to maintain large code base for reporting changes and solve defects in real time.    
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Experienced in full cycle implementations of SDLC such as design, configuration, custom development and Integration.
  • Interacted with the premium tech support team and customers on a regular basis and understand their requirements, and helped end users to get familiar with application and reports throughout the implementation phase.  

Environment: CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, XML, IDE, Chatter, HTML 5, CSS.

Expected in XXX5 MBA | Enterprise Resource Planning New York Institute Of Technology, Manhattan, Newyork GPA:
Salesforce Developer 401 Certification

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Resume Overview

School Attended

  • New York Institute Of Technology

Job Titles Held:

  • Salesforce Developer
  • Salesforce Developer/ Administrator
  • Salesforce Developer


  • MBA

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