LiveCareer-Resume

salesforce data entry resume example with 2 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in 04/2022 No Degree | Medical Office Assistance Penn Foster College, Scottsdale, AZ GPA:
Expected in 07/2017 Certification | CNA Top Knowledge Institute , Baltimore, MD, GPA:
Expected in 05/2015 High School Diploma | Penn Foster, Scranton, PA, GPA:
Professional Summary

Organized and efficient Data Entry Clerk with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Skills
  • Professional telephone etiquette
  • Excel
  • MS Office
  • Mail handling
  • Pivot tables
  • Sales force
  • Microsoft Word
  • Calendar scheduling
  • Outlook
  • Office equipment operations
  • Sorting and labeling
  • Critical problem solving
Work History
12/2021 to 02/2022 Level 1 Helpdesk Agent Milliman | San Francisco, CA,
  • Logged support over 40 tickets and closed when issues were resolved.
  • Resolved technical issues by troubleshooting.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Provided basic end-user troubleshooting and desktop support.
  • Documented support interactions for future reference.
08/2021 to 10/2021 Salesforce Data Entry Broadridge | Arizona, LA,
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Entered in over 200 job postings for different requested facilities.
  • Maintained order of states, facilities and employees request.
  • Compiled, verified accuracy and sorted information to prepare source data.
  • Collaborated with Administrative teams and staffing departments to achieve accuracy and employment.
  • Prioritized and achieved over 2000 job postings from backed up client requests.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
01/2021 to 07/2021 Healthcare Data Entry Medix Staffing | City, STATE,
  • Entered client information into databases quickly with minimal errors.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified Patient Information.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used coordination and planning skills to achieve results according to schedule.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Entered over 200 PHI in medical data base each day.
  • Entered in 1400 patient's data each week
  • Scrubbed data for errors and made corrections to maintain clean records
  • Sorted documents and maintained organized filing process
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
02/2020 to 12/2020 Office Assistant/Customer Service Representative Piper Staffing LLC | City, STATE,
    • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
    • Executed record filing system to improve document organization and management.
    • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
    • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
    • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
    • Maintained staff directory and company policy handbook for human resources department.
    • Delivered clerical support by efficiently handling wide range of routine and special requirements.
    • Organized international and domestic travel arrangements for up to 40 staff members, including all transportation and hotel stays.
    • Corrected any data entry error to prevent later issues such as duplication or data degradation
    • Completed data entry tasks with accuracy and efficiency
    • Provided primary customer support to internal and external customers.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
05/2019 to 01/2020 Patient Service Coordinator SND Staffing | City, STATE,
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Answered over 20 telephone calls per 10 minutes to handle rescheduled, missed and reassigned visit requests.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
05/2018 to 12/2018 Imaging Production Specialist Company Name | City, State,
  • Documented deviations in procedures or appearance on production batch sheets for management review.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Transmitted documents, organized revisions and tracked changes.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork every 15 min.
  • Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Remained informed on current regulations, especially concerning research industry and document creation.
Certifications
  • Certified Nurse Assistant
  • BLS
  • Medical Office Assistant
  • CEHRS - Certified Electronic Health Record Specialist

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Resume Overview

School Attended

  • Penn Foster College
  • Top Knowledge Institute
  • Penn Foster

Job Titles Held:

  • Level 1 Helpdesk Agent
  • Salesforce Data Entry
  • Healthcare Data Entry
  • Office Assistant/Customer Service Representative
  • Patient Service Coordinator
  • Imaging Production Specialist

Degrees

  • No Degree
  • Certification
  • High School Diploma

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