Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Solutions-driven Application Manager and Certified Salesforce Administrator with a Strong business knowledge and experience working in a cross-functional team setting, consisting of Developers, and vendors to implement and deploy various Salesforce functionality within an enterprise setup.

Skills
  • Salesforce Technologies
  • Salesforce CRM, Service cloud, Community Cloud, Marketing cloud, Einstein Analytics, Lightening Experience and App Builder
  • SQL, SOQL, HTML, JIRA, Adobe EchoSign, DocuSign, Marketo, MS Visio, MS Excel, MS Office Products, MS Access, Lucid Chart, Agile,
  • Mail Chimp, Shopify and Adobe InDesign
Education
Madras University India, Expected in 2004 BACHELOR of BUSINESS ADMINISTRATION : Business Administration and Management - GPA :
Certifications

Certified Salesforce Administrator

Work History
Bmo - SALESFORCE APPLICATION MANAGER
Virtual, VT, 01/2019 - Current
  • Own the Salesforce instance and manage all aspects of the system, including participating in Leadership meetings to provide status updates on projects and future improvements
  • Developed standard operating procedures and change management process
  • Defining the road map and prioritizing the backlog of work to meet the vision of the project
  • Identify opportunity for process optimization, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality
  • Support an Agile Software Development process, working in conjunction with stakeholders and technical delivery team
  • Facilitate user acceptance testing and training for ongoing project enhancements
  • Evaluated AppExchange products to increase the productivity of the sales agents
  • Manage user requirements from end-customers and business users for system for enhancements and own the BRD
  • Leadership and ownership of technical design, development and implementation of assigned Salesforce.com, Community cloud, Einstein and Marketing cloud projects
  • Identify, track and resolve project interdependencies and related execution issues/risks
  • Proficient in Salesforce administrative tasks created profiles, roles, users, page layouts, e-mail services, reports and dashboards
  • Assist with front-line support for 300+ Salesforce.com users, including responsibility for user support / training
  • Integrated Apex with External services by making callouts that used SOAP and WSDL
  • Experienced in SFDC implementation and customization gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master detail relationship, as per business needs
  • Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand ups
  • Hands-on experience in analysis, design, development, and testing of the SFDC application
  • Extensive expertise in SFDC development using Visual Force Pages, Visual Force components, Force.com IDE, SOQ, and SOSL
Asrc Federal Holding Company - INDEPENDENT CONSULTANT AT LAND SEA HOMES
Anderson, AK, 03/2017 - 12/2018
  • Interpersonal skills to communicate with users and internal stakeholders to gather requirements for saleforce.com implementation for Sales Cloud and Service Cloud
  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, and page layout customization to support vital business functions
  • Worked with various salesforce.com Standard Objects such as Leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions and Custom objects
  • Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes
  • Planned and implemented Custom Validation Rules, Approval Processes and Auto-Response Rules for automating business logic
  • Identified and established Sharing rules to restrict access to business objects such as opportunities, leads, and cases
  • Involved in setting up Profiles for the Users
  • Worked with different Record types to set up for different Page layouts based on profiles
  • Created various Reports, Dashboards and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
  • Experience in building processes using Process Builder
  • Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements
  • Designed page layouts, components, custom objects, custom pages to reach the needs of the organization
  • Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships and created the junction objects
  • Skilled on Service Cloud, Especially Case Management activities like Case Assignment Rules, Web to Case and Email generations and working with Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements on a daily basis
  • Experience in Data Migration using Import Wizard and other integration tools like Data Loader
  • Transformed data into appealing dashboards and reports for data analysis purpose using Tableau
  • Experience with JIRA
  • Knowledge in Salesforce Lightning
  • Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements
  • Proficient in Many-to-Many Relationships, Lookup/Master-Detail Relationship, Field Dependencies, Work Flows and Approval Processes, custom objects, custom fields, custom page layouts, dependent pick lists, role-based page layouts, workflow alerts, validation rules, custom reports, custom tabs, report folders, record types and email generation according to application requirements
  • Packaged and Deployed customizations from Sandbox to other environments using Change Set
VENEKLASEN ASSOCIATES - PROJECT ANALYST AND DELTEX CRM SPECIALIST
City, STATE, 07/2016 - 03/2017
  • Manage the Lead info center, opportunity stages for the awarded project
  • Managing proposal Workflow and Designing
  • Played a major role in implementing Architectural Deltex CRM tool
  • Customizing and design the fields on the objects to keep it user-friendly
  • Managed business development meetings locally and internationally by scheduling business development meetings potential clients and partners
  • Design and preparation of marketing materials from Pre-proposal through final presentation
  • Conduct Analysis and create reports for meetings with Clients
  • Designed brochures and marketing material in Adobe InDesign
  • Prepare a presentation on the scope of work delivery methods
  • Prepared proposals requirement in response to requests for proposal (RFP's) and Requests for Information(RFI's)
  • Manage the proposal MS access database and generate Weekly, Monthly reports for the estimated revenue
  • Generate reports for the total value of projects submitted vs projects awarded, hours worked on each project, project managers time and hourly rate spent on a live project
  • Provide administrative support when required
FRANKLIN TEMPLETON INVESTMENTS - JUNIOR BUSINESS ANALYST
City, STATE, 01/2006 - 08/2007
  • Facilitated requirements gathering sessions
  • Performed As-Is study and document for management and team purpose
  • Created a Test Plan and Test Cases
  • Presented test progress report to senior management
  • Created Training materials and trained end users
  • Handled post-installation support activities
  • Provided backup support to other departments to resolve user issues faster

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Resume Overview

School Attended

  • Madras University

Job Titles Held:

  • SALESFORCE APPLICATION MANAGER
  • INDEPENDENT CONSULTANT AT LAND SEA HOMES
  • PROJECT ANALYST AND DELTEX CRM SPECIALIST
  • JUNIOR BUSINESS ANALYST

Degrees

  • BACHELOR of BUSINESS ADMINISTRATION

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