Solutions-driven Application Manager and Certified Salesforce Administrator with a Strong business knowledge and experience working in a cross-functional team setting, consisting of Developers, and vendors to implement and deploy various Salesforce functionality within an enterprise setup.
Skills
Salesforce Technologies
Salesforce CRM, Service cloud, Community Cloud, Marketing cloud, Einstein Analytics, Lightening Experience and App Builder
SQL, SOQL, HTML, JIRA, Adobe EchoSign, DocuSign, Marketo, MS Visio, MS Excel, MS Office Products, MS Access, Lucid Chart, Agile,
Mail Chimp, Shopify and Adobe InDesign
Education
Madras UniversityIndia, Expected in 2004 ā āBACHELOR of BUSINESS ADMINISTRATION:Business Administration and Management - GPA:
Certifications
Certified Salesforce Administrator
Work History
Bmo - SALESFORCE APPLICATION MANAGER Virtual, VT, 01/2019 - Current
Own the Salesforce instance and manage all aspects of the system, including participating in Leadership meetings to provide status updates on projects and future improvements
Developed standard operating procedures and change management process
Defining the road map and prioritizing the backlog of work to meet the vision of the project
Identify opportunity for process optimization, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality
Support an Agile Software Development process, working in conjunction with stakeholders and technical delivery team
Facilitate user acceptance testing and training for ongoing project enhancements
Evaluated AppExchange products to increase the productivity of the sales agents
Manage user requirements from end-customers and business users for system for enhancements and own the BRD
Leadership and ownership of technical design, development and implementation of assigned Salesforce.com, Community cloud, Einstein and Marketing cloud projects
Identify, track and resolve project interdependencies and related execution issues/risks
Proficient in Salesforce administrative tasks created profiles, roles, users, page layouts, e-mail services, reports and dashboards
Assist with front-line support for 300+ Salesforce.com users, including responsibility for user support / training
Integrated Apex with External services by making callouts that used SOAP and WSDL
Experienced in SFDC implementation and customization gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master detail relationship, as per business needs
Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand ups
Hands-on experience in analysis, design, development, and testing of the SFDC application
Extensive expertise in SFDC development using Visual Force Pages, Visual Force components, Force.com IDE, SOQ, and SOSL
Asrc Federal Holding Company - INDEPENDENT CONSULTANT AT LAND SEA HOMES Anderson, AK, 03/2017 - 12/2018
Interpersonal skills to communicate with users and internal stakeholders to gather requirements for saleforce.com implementation for Sales Cloud and Service Cloud
Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, and page layout customization to support vital business functions
Worked with various salesforce.com Standard Objects such as Leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions and Custom objects
Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes
Planned and implemented Custom Validation Rules, Approval Processes and Auto-Response Rules for automating business logic
Identified and established Sharing rules to restrict access to business objects such as opportunities, leads, and cases
Involved in setting up Profiles for the Users
Worked with different Record types to set up for different Page layouts based on profiles
Created various Reports, Dashboards and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
Experience in building processes using Process Builder
Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements
Designed page layouts, components, custom objects, custom pages to reach the needs of the organization
Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships and created the junction objects
Skilled on Service Cloud, Especially Case Management activities like Case Assignment Rules, Web to Case and Email generations and working with Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements on a daily basis
Experience in Data Migration using Import Wizard and other integration tools like Data Loader
Transformed data into appealing dashboards and reports for data analysis purpose using Tableau
Experience with JIRA
Knowledge in Salesforce Lightning
Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements
Proficient in Many-to-Many Relationships, Lookup/Master-Detail Relationship, Field Dependencies, Work Flows and Approval Processes, custom objects, custom fields, custom page layouts, dependent pick lists, role-based page layouts, workflow alerts, validation rules, custom reports, custom tabs, report folders, record types and email generation according to application requirements
Packaged and Deployed customizations from Sandbox to other environments using Change Set
VENEKLASEN ASSOCIATES - PROJECT ANALYST AND DELTEX CRM SPECIALIST City, STATE, 07/2016 - 03/2017
Manage the Lead info center, opportunity stages for the awarded project
Managing proposal Workflow and Designing
Played a major role in implementing Architectural Deltex CRM tool
Customizing and design the fields on the objects to keep it user-friendly
Managed business development meetings locally and internationally by scheduling business development meetings potential clients and partners
Design and preparation of marketing materials from Pre-proposal through final presentation
Conduct Analysis and create reports for meetings with Clients
Designed brochures and marketing material in Adobe InDesign
Prepare a presentation on the scope of work delivery methods
Prepared proposals requirement in response to requests for proposal (RFP's) and Requests for Information(RFI's)
Manage the proposal MS access database and generate Weekly, Monthly reports for the estimated revenue
Generate reports for the total value of projects submitted vs projects awarded, hours worked on each project, project managers time and hourly rate spent on a live project
Provide administrative support when required
FRANKLIN TEMPLETON INVESTMENTS - JUNIOR BUSINESS ANALYST City, STATE, 01/2006 - 08/2007
Facilitated requirements gathering sessions
Performed As-Is study and document for management and team purpose
Created a Test Plan and Test Cases
Presented test progress report to senior management
Created Training materials and trained end users
Handled post-installation support activities
Provided backup support to other departments to resolve user issues faster
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