Sales Customer Support Service Rep resume example

Entered vendor invoices in SAP – FBL1N, FV60, FBV0, F-53, FB60, FV65, FB65

• Sorted the Vendor Invoices Generic inbox(Outlook) emails into their respected sub folders
• Lead the Paperless Invoice project (Six Sigma Yellow Belt Trained) for new campus move.
• Reviewed requesters email, seeking invoice requirements; appropriate approval per the chart of authority, post invoice for payment, park the invoice while waiting for appropriate coding/approval.
• Communicated with requester/approver in a timely manner, if requirements aren't met.
• Enter daily cash packet from Treasury Team; Entering property taxes, customs, and insurance payments for posting and clearing right away
• Post credit memos; Enter check request
• GR/IR(goods receipt vs invoice receipt) clearing in SAP – MR11, MIR0
• Vendor auditing in SAP – ZXK03; Reviewing new vendors, expense vendors and merchandise vendors, information within ZXK03, making sure their information has been inputted as provided on their EFT form, W-9, and REI New Supplier Set-Up Forms; Also review the maintain EXCEL sheets making sure updates have been made.
• Route multi-cards, approved by Treasury, to correct card holder; Sent email to Concur that the card has been routed.
• Filing of invoices, petty cash, statements and escheat.

Maintain orders in Accertify (fraud tool) by verifying bankcards with the address verification system; Speaking directly with customers bank for verification; Verify billing/shipping addresses with customers directly

• Use excellent decision skills to determine if order is fraudulent.
• Monitored suspected or confirmed fraud orders, cancel and block order within Accertify and COM. Contact customer/member via phone or email, to verify they placed orders with REI
• Recognized fraud trends/patterns, resellers, when recognized updated the team with full detail of the trend details
• Ran audit reports, when fraud pattern would present it self.
• If fraud trend arises, use key elements to build the report, and then filter through EXCEL
• Programs used; Accertify , COM, OSI, Admin Tool, CSA, Knowledge Base, EXCEL, WORD, OUTLOOK
• Websites; Payment Tech Chase, ROL, WhitePagesPro, AMEX, Discover, Emailage Sales &, Returns Seasonal Cumulative six months since 2014
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Trained new/returning seasonal contact center representatives’ standard Direct Sales procedures for Skill One; Train Skill One representatives’ Skill Two procedures, seasonal/core; Train core Direct Sales representatives’ Specialist procedures and how to use Oracle
• Assisted in REI Membership Training to promote REI as a co-op and promote our 100% satisfaction guaranteed
• Expressed leadership skills with leader of the week.
• Direct duties consisted of; facilitating the morning huddle for planning before and after each days training session.
• Managed time for training sessions, Product Clinics, and Department presentations REI.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process. Communicated to their direct supervisor feedback.