Sales Customer Support Service Rep resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Vigilant Accounts Payable Clerk with nearly three years of experience working with vendor expense accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.

  • SAP Trained
  • AS400 Order Power
  • Vendor Invoice Processing
  • Auditing Proficiency
  • Closing Processes
  • Payment processing
  • Finance
Work History
08/2009 to Current
Sales & Customer Support Service Rep Sonepar Usa Decatur, IL,
  • Trained in AS400 Order Power, IBM's Sterling COM/SOM, and Accterify.
  • Worked alongside retail representatives to boost sales by enhancing product information that best suites customer needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Drove team revenue totals by bringing in over $100 average in sales per order.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking stores and online for merchandise at other sites.
  • Solved customer challenges by offering relevant replacement products and services.
09/2018 to 04/2020
Accounts Payable Representative I Aza Cleveland, OH,

Entered vendor invoices in SAP – FBL1N, FV60, FBV0, F-53, FB60, FV65, FB65

  • Sorted the Vendor Invoices Generic inbox(Outlook) emails into their respected sub folders
  • Lead the Paperless Invoice project (Six Sigma Yellow Belt Trained) for new campus move.
  • Reviewed requesters email, seeking invoice requirements; appropriate approval per the chart of authority, post invoice for payment, park the invoice while waiting for appropriate coding/approval.
  • Communicated with requester/approver in a timely manner, if requirements aren't met.
  • Enter daily cash packet from Treasury Team; Entering property taxes, customs, and insurance payments for posting and clearing right away
  • Post credit memos; Enter check request
  • GR/IR(goods receipt vs invoice receipt) clearing in SAP – MR11, MIR0
  • Vendor auditing in SAP – ZXK03; Reviewing new vendors, expense vendors and merchandise vendors, information within ZXK03, making sure their information has been inputted as provided on their EFT form, W-9, and REI New Supplier Set-Up Forms; Also review the maintain EXCEL sheets making sure updates have been made.
  • Route multi-cards, approved by Treasury, to correct card holder; Sent email to Concur that the card has been routed.
  • Filing of invoices, petty cash, statements and escheat.
04/2018 to 09/2018
Online Asset Protection REI City, STATE,

Maintain orders in Accertify (fraud tool) by verifying bankcards with the address verification system; Speaking directly with customers bank for verification; Verify billing/shipping addresses with customers directly

  • Use excellent decision skills to determine if order is fraudulent.
  • Monitored suspected or confirmed fraud orders, cancel and block order within Accertify and COM. Contact customer/member via phone or email, to verify they placed orders with REI
  • Recognized fraud trends/patterns, resellers, when recognized updated the team with full detail of the trend details
  • Ran audit reports, when fraud pattern would present it self.
  • If fraud trend arises, use key elements to build the report, and then filter through EXCEL
  • Programs used; Accertify , COM, OSI, Admin Tool, CSA, Knowledge Base, EXCEL, WORD, OUTLOOK
  • Websites; Payment Tech Chase, ROL, WhitePagesPro, AMEX, Discover, Emailage Sales &, Returns Seasonal Cumulative six months since 2014
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/2011 to 01/2012
Seasonal Trainer REI City, STATE,
  • Trained new/returning seasonal contact center representatives’ standard Direct Sales procedures for Skill One; Train Skill One representatives’ Skill Two procedures, seasonal/core; Train core Direct Sales representatives’ Specialist procedures and how to use Oracle
  • Assisted in REI Membership Training to promote REI as a co-op and promote our 100% satisfaction guaranteed
  • Expressed leadership skills with leader of the week.
  • Direct duties consisted of; facilitating the morning huddle for planning before and after each days training session.
  • Managed time for training sessions, Product Clinics, and Department presentations REI.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process. Communicated to their direct supervisor feedback.
Expected in
Clover Park Technical College - Lakewood, WA
Cosmetology, Speech 101, Math and Psychology License Received
Expected in
Henry Foss High School - Tacoma, WA.

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Resume Overview

School Attended

  • Clover Park Technical College
  • Henry Foss High School

Job Titles Held:

  • Sales & Customer Support Service Rep
  • Accounts Payable Representative I
  • Online Asset Protection
  • Seasonal Trainer


  • Diploma

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