Seasoned Customer Support Manager bringing [Number] years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated Safety Supervisor with a dedication to designing policies and training that promote a safe workplace. An adept technical writer experienced in creating safety manuals and establishing policies. Offering comprehensive knowledge of federal, state, and local regulations and standards.
Flexible Safety Supervisor experienced in preparing reports and assessing safety programs. Experienced in implementing successful employee training programs to promote safety education and compliance.
Expert Safety Supervisor with knowledge of inspection processes and history of addressing issues quickly and effectively. Top-notch professional known for conducting quality safety audits. Dedicated to solutions-oriented problem-solving.
Employee-focused Safety Supervisor with a deep understanding of OSHA regulations. Skilled in inspecting and evaluating construction sites for safety concerns. Offering articulate presentation skills to lead staff training sessions.
Safety-oriented professional systematic about assessing and improving worker conditions through short- and long-term monitoring strategies. Highly analytical, observant and skilled at identifying and resolving diverse concerns. Excellent inspection and documentation skills.
Flexible hard worker ready to learn and contribute to team success.
Skilled individual considered a top-level Safety Supervisor in a [Type of Business] organization. Conducting safety trainings and coaching employees in safety procedures. A highly collaborative professional with expertise in incident investigations.
Detailed Safety Supervisor with deep understanding of relevant safety rules and regulations. Committed to eliminating safety incidents through developing programs and setting policies.
Business-minded professional with a background identifying hazard potentials and proposing solutions. A Safety Supervisor remains calm and poised in stressful environments.
Meticulous Safety Supervisor with [Number]-year career managing construction sites. Highly adept at evaluating safety and designing programs to reduce incidents. Known for strengths in [Skill].
Highly organized and determined occupational health and safety executive. Established career developing and leading professional teams of safety and health specialists. Manages communications with federal customers, advising on safety issues.
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- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.
- Automated contact management system to maintain efficient client organization.
- Developed new sales scripts and strategies to expand profit opportunities.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
- Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Initiated development and implementation of customer service management training process.
- Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
- Cross-trained in every store role to maximize operational knowledge.
- Generated reports to assess performance and make adjustments.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Automated office operations, managed client correspondence and tracked records.
- Assessed, optimized and elevated operations to target current and expected demands.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Recruited and hired qualified candidates to fill open positions.
- Met with each associate to establish realistic monthly sales goals.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Automated office operations, managed client correspondence and tracked records.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Recruited, hired and trained [Number] employees for marketing and sales department.
- Cross-trained in every store role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
- Addressed internal and customer-related issues each day and affected strategic resolutions.
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Resume Overview
School Attended
- Online Course
- OSHA Certified
- American High School
Job Titles Held:
- Safety Consultant
- Customer Service Manager
- Booth Manager
- Checkstand Manager
Degrees
- OSHA 10 And OSHA 30
- OSHA 10 And OSHA 30
- High School Diploma
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