Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Internally motivated, goal oriented RN, committed to improving the health and wellness of clients and populations. Skilled in implementing the nursing process and educating adult clients with chronic health problems including diabetes, CHD, COPD, asthma, chronic back pain, and many other chronic conditions, in a telephonic setting.


Active unrestricted RN licenses for all 50 states. Home state is a compact state.

Skill Highlights
  • Strong call center experience
  • Proficient electronic research skills
  • Recent BSN, strong nursing research focus
  • Focused on health promotion, prevention of disease, wellness, whole person well-being
  • Able to effectively impart complex health information to clients of varied knowledge levels
  • Strong customer service communication skills
  • Compassionate nonjudgmental listener
  • Telephonic assessment and triage skills
  • Telephonic nursing care planning
  • Knowledge medications and effective care measures for chronic conditions.
  • Motivational interviewing training
  • Proficient with computers, quick to learn programs
  • Work well independently and with a team
Professional Experience
RN Health Coach, 06/2001 to 01/2014
Marathon HealthDodge City, KS,
  • Consistently successful in telephonic assessment, patient education, and management of diabetes, CHD, COPD, asthma, back pain, depression, and able to direct clients to appropriate resources.
  • Telephonic chronic condition and disease management of health insurance company clients, reached either by their calling in on the nurse line, or by my outreach to them.
  • Very successful and comfortable with cold calls, establishing relationships, communicating the Health Coach role, and engaging clients in long and short-term telephonic relationships.
  • Interactions were purposefully shaped with the goals of creating a trusting relationship, forming an alliance, identifying health problems, and assisting clients to invest in the medical plan of care.
  • Core strength is my ability to utilize the nursing process to assess, identify problems, create a plan of care consisting of consecutive telephone interactions to provide evidence based and unbiased health education.
  • Inbound calls required complex telephone triage skills and very strong customer service communication skills.
RN Visiting Nurse, 07/1986 to 06/2001
Avera HealthWessington Springs, SD,
  • Nursing case management of a caseload of patients in their own homes. Skilled in patient assessment, identifying patient problems, planning care, and evaluating patient response using nursing process.
  • Detailed knowledge of Medicare and Medicaid policies
  • Developed skill of working independently and being highly accountable for care plan, but also of strong collaborative approach with patients and the many other disciplines.
  • Developed proficiency in home IV therapy and phlebotomy.
  • Leadership skills, weekend charge nurse.
  • Was expert in documentation for third party reimbursement.
  • Designed and implemented the Elliot Home Care orientation process and the Elliot Hospital to Elliot Home Care RN cross training program.
Staff RN CICU Cardiac Step-down Unit, 05/1981 to 07/1986
Elliot HospitalCity, STATE,
  • Independently provided nursing care for high risk medical and surgical clients with cardiac disease on a 21 bed cardiac telemetry step-down unit, supervising LNA.
Education and Training
: , Expected in
BSN Western Governors University Salt Lake City UT - ,

RN Diploma Concord Hospital School of Nursing Concord, NH

Special Training
  • Standards of Care Chronic Conditions
  • Diabetes education
  • Cardio-metabolic risk
  • Domestic violence training
  • Chronic Back Pain training
  • HEDIS measures for CHF, CHD, diabetes, COPD, asthma
  • Motivational Interviewing
  • Depression screening
  • Shared Decision Making (TM)
  • Cultural diversity and Awareness
  • HIPPA privacy and confidentiality
  • Tobacco cessation training

Elliot Health System/Optima Health System Employee of the Month

Optima PRIDE Award for Innovation, Dedication, and Excellence

Optima Gold Star Award for Clinical Excellence

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School Attended

  • BSN Western Governors University Salt Lake City UT

Job Titles Held:

  • RN Health Coach
  • RN Visiting Nurse
  • Staff RN CICU Cardiac Step-down Unit


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