RN Health Coach Resume Example Health Dialog

RN HEALTH COACH

Professional Summary

Internally motivated, goal oriented RN, committed to improving the health and wellness of clients and populations. Skilled in implementing the nursing process and educating adult clients with chronic health problems including diabetes, CHD, COPD, asthma, chronic back pain, and many other chronic conditions, in a telephonic setting.

Licenses

Active unrestricted RN licenses for all 50 states. Home state is a compact state.

Skill Highlights

Strong call center experience
Proficient electronic research skills
Recent BSN, strong nursing research focus
Focused on health promotion, prevention of disease, wellness, whole person well-being
Able to effectively impart complex health information to clients of varied knowledge levels
Strong customer service communication skills

Compassionate nonjudgmental listener
Telephonic assessment and triage skills
Telephonic nursing care planning
Knowledge medications and effective care measures for chronic conditions.
Motivational interviewing training
Proficient with computers, quick to learn programs
Work well independently and with a team

Professional Experience

RN Health Coach
July 2001 to February 2014Health Dialog － Bedford, NH

Consistently successful in telephonic assessment, patient education, and management of diabetes, CHD, COPD, asthma, back pain, depression, and able to direct clients to appropriate resources.
Telephonic chronic condition and disease management of health insurance company clients, reached either by their calling in on the nurse line, or by my outreach to them.
Very successful and comfortable with cold calls, establishing relationships, communicating the Health Coach role, and engaging clients in long and short-term telephonic relationships.
Interactions were purposefully shaped with the goals of creating a trusting relationship, forming an alliance, identifying health problems, and assisting clients to invest in the medical plan of care.
Core strength is my ability to utilize the nursing process to assess, identify problems, create a plan of care consisting of consecutive telephone interactions to provide evidence based and unbiased health education.
Inbound calls required complex telephone triage skills and very strong customer service communication skills.

RN Visiting Nurse
August 1986 to July 2001Elliot Home Care － Manchester, NH

Nursing case management of a caseload of patients in their own homes. Skilled in patient assessment, identifying patient problems, planning care, and evaluating patient response using nursing process.
Detailed knowledge of Medicare and Medicaid policies
Developed skill of working independently and being highly accountable for care plan, but also of strong collaborative approach with patients and the many other disciplines.
Developed proficiency in home IV therapy and phlebotomy.
Leadership skills, weekend charge nurse.
Was expert in documentation for third party reimbursement.
Designed and implemented the Elliot Home Care orientation process and the Elliot Hospital to Elliot Home Care RN cross training program.

Staff RN CICU Cardiac Step-down Unit
June 1981 to August 1986Elliot Hospital － Manchester, NH

Independently provided nursing care for high risk medical and surgical clients with cardiac disease on a 21 bed cardiac telemetry step-down unit, supervising LNA.

Education and Training

BSN Western Governors University Salt Lake City UT

RN Diploma Concord Hospital School of Nursing Concord, NH

Special Training

Standards of Care Chronic Conditions
Diabetes education
Cardio-metabolic risk
Domestic violence training
Chronic Back Pain training
HEDIS measures for CHF, CHD, diabetes, COPD, asthma

Motivational Interviewing
Depression screening
Shared Decision Making (TM)
Cultural diversity and Awareness
HIPPA privacy and confidentiality
Tobacco cessation training

Awards

Elliot Health System/Optima Health System Employee of the Month

Optima PRIDE Award for Innovation, Dedication, and Excellence

Optima Gold Star Award for Clinical Excellence

Resume Overview

Companies Worked For:

Health Dialog
Elliot Home Care
Elliot Hospital

School Attended

BSN Western Governors University Salt Lake City UT

Job Titles Held:

RN Health Coach
RN Visiting Nurse
Staff RN CICU Cardiac Step-down Unit

RN Health Coach Resume Example

Resume Score: 80%

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