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RN Care Coordinator Resume Example

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RN CARE COORDINATOR
Professional Summary
Experienced RN licensed in New Hampshire with strong clinical and people skills. High-performing Nurse with over 20 years clinical experience in critical care, out patient setting and care management experience with over 10 years of healthcare management experience in hospital, medical office, and healthcare business environments. Nurse Case Manager with valid State RN License. Solid clinical, utilization review and case management experience within a managed care environment. Special emphasis on telephonic nursing and EMR training as an educator in US and Australia.
Skills
  • Strong clinical judgment
  • Problem resolution capability
  • Adept at prioritizing/managing deadlines
Work History
Catholic Medical Center RN Care Coordinator | Manchester, NH | March 2016 - Current
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Effective counseling in health maintenance and disease management.
  • Liaised between patients and providers to ensure patient and family-caregiver comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care, medication reconciliation to ensure proper care and prevent 30 day readmission to hospitals, ensured follow up plan for  when to return to hospital or call primary care provider.
  • Ensured HIPAA compliance.
  • Developed and implemented care plans for patients with complex care needs.
  • Documented patient information obtained from telephone and in person discussions.
  • Experience with various medical conditions including Diabetes, Congestive Heart Failure, Coronary Heart Disease, Chronic Obstructive Lung Disease, Asthma,  Parkinson's, Dementia,and Alzheimer's disease.
  • Coordinated care for patients with multiple hospital facilities, helped coordinate testing, surgeries, specialty care appointments, for quality care for the patient and comprehensive reports redirected to the primary care provider.



Concord Hospital Nurse navigator, practice RN, Clinical Manager | Concord, NH | February 2012 - August 2015
  • Strong leader for nursing personnel assigned to the practice.
  • Implemented standard post hospital discharge calls to patients within 48 hours, to complete medication reconciliation, schedule primary care provider follow up appointments, ensured care plan of treatment and when to return to hospital was comprehensive, facilitated records and consults to be redirected to primary care providers.
  • Ensured skilled nursing facility discharge plans and follow up with primary care providers were scheduled with written medication reconciliation, ensured follow up appointments were made with primary care provider.
  • Developed and produced clinical practice updates and notifications for important policy changes, telephonic triage, provider and staff meeting minutes.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Congestive Heart Failure, Cancer, and Alzheimer's disease.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Oversaw and managed 12 clinical staff in patient care activities while maintaining a high level of staff morale and professionalism.
Health Dialog RN Commmunity Leader, Educator for US and AU | Bedford, NH | March 2006 - January 2012
  • RN health coach for contracted members, provided chronic condition management, shared decision-making, and symptom support.
  • Coached and mentored nurse, registered dieticians and respiratory therapist health coaches, on coaching techniques, EMR skills, member support.
  • Educator for new orientation training for health coaches in US, and Australia. Developed training materials and integrated to Australian health care system. Assisted in developing online resources specific to Australia. Assisted new hire health coaches to make and take initial calls to members. Worked simultaneously with another educator to teach and remain on task for completing assigned training schedules within 3 week period. Then followed by 3 weeks of health coach and community leader training, mentoring and support.
  • Community leader for 45 health coaches, managed schedules, payroll, employee evaluations completed 100% on time.
  • Managed all holiday schedules across the continental US for 950 health coaches.
  • Data analysis of reports for call volume, call trunk lines, productivity, health coach care gaps completion, and operations reports for all clients.
  • Computer software applications, include C3, HDC3 as EMR, WorkForce Management, Avaya for telephonic skilling, Coach Central software, Kronos for payroll management, Emergency telephonic communication with health coaches on urgent or emergent calls.


Education
Master of Science Family Nurse Practitioner Chamberlain College of Nursing Online Programs
  • Continuing education in Nursing Informatics
Bachelor of Science Nursing Chamberlain College of Nursing Online Degree, | 2014
Associate of Science Nursing Vanier College Montreal, Queec, Canada | 1995
Certifications
  • Registered Nurse in New Hampshire, License number 049788-21, 2002
  • Certified Dementia Practitioner
  • BLS certification
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Resume Overview

Companies Worked For:

  • Catholic Medical Center
  • Concord Hospital
  • Health Dialog

School Attended

  • Chamberlain College of Nursing
  • Vanier College

Job Titles Held:

  • RN Care Coordinator
  • Nurse navigator, practice RN, Clinical Manager
  • RN Commmunity Leader, Educator for US and AU

Degrees

  • Master of Science Family Nurse Practitioner
    Bachelor of Science Nursing
    Associate of Science Nursing

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