Dynamic and accomplished food service professional with prior work in social, catering, Francise and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.
Recognized as the top Restaurant Manager in a 10-store chain in the western region. Efficiently operated two high volume restaurants with a combined staff of 180 culinary and restaurant professionals. Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by 35% from previous year. Received Manager of the year for Increasing customer attendance at the average of 20% and for lowering food cost on a average of 8% and labor cost at an average of 6% at all locations.
Developed and maintained exceptional customer service standards. Scheduled and directed staff in daily work assignments to maximize productivity. Continually took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper staff training. Exhibited thorough knowledge of foods, beverages, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Managed accounts payable, accounts receivable and payroll. Consistently obtained highest rating from the county health department.
Courses in Business, Restaurant and Hotel Management. Student government representative.Contract Law coursework. Courses in Selling Skills and Techniques and Consultative Selling. Coursework in Marketing and Advertising. Continuing Education in Business Administration. International Business and Economics coursework. Advanced courses in Business Administration and Public Policy
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