Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Active listening skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Typing 35-50 wpm
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Adaptive team player
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
05/2007 to 11/2012
Residential Specialist/Direct Care AideCP of Rochester － Rochester, NY
Clerical duties: filing, faxing,copying,inbound amp; outbound high volume calls,phone etiquette,take message transfer phone to proper department or people Customer Service Representative: trouble-shooting, place customer request tickets for technical support, call center experiences,conflict resolutions, creating & maintaining customer rapport,record/customer management Law and Government Studies Sales and Marketing Telecommunications: Billing & Collections, monitoring security systems for ADT( American District Telegraph) Public Safety and Security Studies Critical Thinker, willing to adapt to new tasks Work well independently & team player Work professionally and calm under duress Basic computer lit,able to navigate multiple screens Able & willing to learn company's computer software Able to multi-task in a fast pace environment Reliable transportation w/NYState Class D driver's license Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Provide clients with communication assistance, typing their correspondence or obtaining information for them.
12/2001 to 01/2004
Data Entry Clerk/ReceptionistSalvation Army of Greater Rochester － Rochester, NY
Verified that information in the computer system was up-to-date and accurate.
Receptionist duties logging clients applications and data into computer system to apply public assistants cases as food, medical & cash assistant for rent and personal.
Issue clients that seeking assistance with receipts for important documents to complete their public assistance case.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate and professional manner.
Identified and analyzed public health data to develop relevant Monroe County policies.
Receive incoming calls per customer request with purchasing Monroe County stamped certified copies of birth and death certificate via debit and/or credit card payment Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Enter information into Monroe County computer database, Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures.
Open, read, route, and distribute incoming mail or other materials.
09/1999 to 12/2000
Patient Care Technican/Certified Nurse AssistantUnity Health System @ Parkridge Hospital － Rochester, NY
Perform and recorded vital statics such as temperature, pulse, respiration, and blood pressure & documents the results in the patient's chart.Assisted with adequate nutrition and fluid intake and output and documents results in patient's chart Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Train family members to provide bedside care.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, cleaning, or assisting with their personal care.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Care for children who are disabled or who have sick or disabled parents.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Certified Nurse AssistantCrowley Ridge Vocational Institute － Forrest City, AR, United StatesNursing Assistant; Coursework in Nursing Assistant.Coursework in Anatomy, Physiology and Health Assessments. 4.0 GPA.Coursework in Human Anatomy and Physiology Coursework in Acute Care Nursing. Coursework in Adult and Family Health
Coursework in Criminal Investigation, Deadly Force Incidents.Coursework in Probation and Parole and Civil Law.Coursework in Law Enforcement, Correctional Administration and Information Security Systems.Coursework in Sociology and Psychology Legal Studies coursework Coursework in Juvenile Justice and Deviance in Society Certification: Criminal JusticeEverest College Institute － Rochester, NY, United StatesGPA: Deviance in Society." Dean's List" Academic Achievement Award. Emphasis in Juvenile Coursework in Juvenile Justice and Deviance in SocietyCriminal Justice Deviance in Society." Dean's List" Academic Achievement Award. Emphasis in Juvenile Coursework in Juvenile Justice and Deviance in Society
Acute Care, Anatomy, automobiles, Basic, changing bed linens, Billing, blood pressure, call center, Clerical, copying, credit, client, clients, Customer Service, database, debit, fast, fax machines, faxing, filing, forms, Government, Information Security, lamp, Law Enforcement, Law, Legal, logging, Marketing, materials, mail, Nursing, office equipment, Provide patients with help, phone systems, copiers, Physiology, policies, progress, Psychology, public health, Public Safety, purchasing, rapport, read, Receptionist, maintain records, repairs, reporting, Sales, supervisor, take messages, team player, technical support, Telecommunications, telephones, phone, phone etiquette, transportation, trouble-shooting, Typing 45wpm, typing
Certified Nurse Assistant Coursework in Criminal Investigation, Deadly Force Incidents.Coursework in Probation and Parole and Civil Law.Coursework in Law Enforcement, Correctional Administration and Information Security Systems.Coursework in Sociology and Psychology Legal Studies coursework Coursework in Juvenile Justice and Deviance in Society Certification : Criminal Justice
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