Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
Microsoft Word (4 years),
Excel (4 years),
Powerpoint (5 years),
Quickbooks (2 years),
Accounting (2 years),
Google Sheets (3 years),
Wordpress (2 years),
Linux (3 years),
Ruby On Rails,
Customer Service (2 years)
Remote Customer Service RepresentativeVarious Companies - San Diego, CA02/2014 - 01/2016
I did contract work for Various companies on Amazon.
Resolved customer issues in a clear, courteous and straightforward manner.
Created cases and claims for damaged, lost or displaced packages.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
Charity Accountant/AssistantCooper Family Foundation01/2014 - 01/2016
Website Update Support - Assist Web Designer by uploading data, keeping site current, marketing.
Community Outreach - Fund raising, event planning and support, general office support.
Accounts Payable ClerkPet Sitter01/2010 - 01/2013
Provide pet sitting services including dog walking, feeding and yard care.
Provide child care for several families after school, weekends and during school vacations.
System Administrator/Desktop SupportCooper Foundation - San Diego, CA
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Still Attending: Computer ScienceGrossmont Community College - El Cajon, CACurrent
Coursework includes: Speech and Communication
Coursework in Computer Structure and Assembly
Coursework in Computer Networks
Training in Customer Service for Technical Support
High School Diploma: Grossmont High School - Cajon, CA2013
Grossmont College -
I am an independent worker that can be relied upon to always be at work. I strive to complete all tasks given
to me and ensure they are done correctly the first time. I am also the kind of person that will see a problem
and do my very best to solve it. Solving a problem can mean taking the initiative to fix it or knowing when to
have a more experienced person give me advice. I am currently pursuing my Computer Science degree and
hope to finish it within the next two years.
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Companies Worked For:
Cooper Family Foundation
Grossmont Community College
Grossmont High School
Job Titles Held:
Remote Customer Service Representative
Accounts Payable Clerk
System Administrator/Desktop Support
Still Attending : Computer Science High School Diploma :
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