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Remote Customer Service Rep Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in shopping industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Friendly and efficient customer service and nurse aide devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding call center and nursing standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Flexible customer service with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Calm customer service with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Energetic and reliable customer service well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Positive, upbeat customer service brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Enthusiastic Client Service Representative with 10 years of client interface experience. Well-versed in shopping and nursing products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives. Personable, friendly and solution-oriented customer service with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Hardworking customer service accustomed to fast-paced remote call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service and sales standards and best practices. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Credit card payment processing
  • Report creation
  • Report generation
  • Stockroom procedures
Experience
Remote Customer Service Rep, 09/2021 to 11/2021
Taylor Corp Toccoa, GA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Worked with Order Capture to develop customer service improvement initiatives.
  • Exceeded company productivity standards on consistent basis.
Repossession Agent, 08/2018 to 03/2021
Revohealth Plymouth, MN,
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Nursing Assistant, 02/2019 to 04/2019
Auburn Health Care City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Delivered high level of care to every patient.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted with adequate nutrition and fluid intake.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Provided support with bathing, toileting, grooming, and washing.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Assisted physicians with examinations and patient scans during diagnostic processes.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals
  • Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
Education and Training
High School Diploma: , Expected in 05/2006
to
Bowling Green High School - Bowling Green, KY
GPA:
Certificate: Nurse Aide, Expected in 05/2012
to
Central Carolina Community College - Sanford, NC
GPA:

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Resume Overview

School Attended
  • Bowling Green High School
  • Central Carolina Community College
Job Titles Held:
  • Remote Customer Service Rep
  • Repossession Agent
  • Certified Nursing Assistant
Degrees
  • High School Diploma
  • Certificate